Charity Tholakele King
Soweto
Summary
I am a fast learner, I easily adapt to change. I am a multi-tasked team player who works well within a team, independently and unsupervised. I aspire to excel in all facets of my life whilst maintaining a balanced lifestyle. I ensure a good rapport within my colleagues and I'm always willing to assist with the smooth running of any department in which I am employed.
Overview
19
19
years of professional experience
Work History
Client liaison officer
Standard Bank
01.2023 - Current
- Card collections and replacement
- Digital banking assistance
- Cross selling and upselling
- Assisting with client queries and complaints
- Creating profiles for new accounts
- Pin reset
- Debit order reversal
- Monitoring CCTV
- Assisting with clients queries and complaints
Universal banker-temp
Standard bank
01.2022 - 01.2023
- Opening new accounts
- Upsell and cross-sell
- Digital registration
- Assisting with savings and investments
- Card replacement and collection
- Early repayments
- Pin reset
- Assisting with clients queries and complaints
- Monitoring CCTV
Absa card and digital consultant
ABSA Card division
01.2019 - 01.2022
- Debit order reversal
- Immediate payment release and cancel
- App and internet banking setup and enquiries
- Linking new device to App and internet banking
- Cashsend enquiries
- Reactivating internet profiles
- Sim swap hold removal
- Stopping of cards (Debit and Credit)
- Replacing of Credit cards
- Capturing of journals
- Removing blocks on credit cards
- Placing temporary blocks on cards
- Removing pin blocks on credit cards
- Assisting client with linking of cards to online banking
- Loading, cancelling and updating of debit orders
- Closing of credit card accounts
- Spotting fraud transactions and escalating to fraud department
Customer Relations Representative
Altech NuPay
01.2014 - 01.2017
- Application process New and Existing Customers.
- Loading and updating of merchant details onto Ofbiz.
- Liaising with the bank for merchant numbers.
- Registering merchants on website.
- Activate Spare merchant numbers.
- Additional Terminal requests.
- Client Communication re application progress / requirements.
- Limit Increases for both Naedo / Mps.
- Log Queries to move services to new sites.
- Attending Weekly Technical Install meeting.
- Actioning chargebacks
- Filing.
- Assisting CRC's with Change of bank detail change requests.
- Troubleshooting terminal queries
- Assisting other Department to ensure current processes are correct / change.
- Assisting with all telephonic queries from merchants
- Other requests related to normal Call Centre activities
- Answering and assisting with calls in Call Centre, fast and efficiently
- Processing of faxes
- Investigating transaction queries
- Investigating, following-up on, and providing feedback to merchants regarding their queries
- Assisting Banks and Merchants' clients with debit order queries
- Assisting merchants with Technical queries
Admin Clerk/Corporate merchant support official
FNB Merchant Services
01.2007 - 01.2014
- Handling of new applications
- Opening of new files
- Updating merchant information on Hogan & Remedy
- Assisting consultants
- Handling consultants' queries
- Assigning calls to relevant area consultants
- Following up on queries logged to consultants
- Requesting proof of transactions from merchants
- Representing proof of transactions to the issuing banks
- Resolving chargeback queries
- Requesting proof of transactions from merchants
- Representing proof of transactions to the issuing banks
- Resolving chargeback queries
- Actioning compliances & arbitrations
- Handling Visa queries on VRol system
- Handling MasterCard queries on Mastercom
- Manage Client card disputes effectively and efficiently
- Daily dispute logging.
Education
Matric - Mercantile law, English, IsiZulu, Mathematics, Accounting, Economics, Business Economics
DR B W VILAKAZI SS SCHOOL
Bachelor of Public Management - undefined
Regenesys
04-2026
Certificate - undefined
Project Management for Administrators
01-2015
Certificate - Finance
Milpark Business School
01-2008
Certificate - Banking
UNISA
01-2005
Skills
Leadership
Telephonic etiquettes
Business communication
Computer literacy
Attention to detail
Accuracy
Customer focused
Planning and Organizing
Clerical skills
References
- Simphiwe, Thusi, Standard bank manager, Simphiwe.thusi@standardbank.co.za, 0793972072
- Mpho, Mathivha, Absa manager, 0614837639
- Nana, Mdletshe, FNB supervisor, 0827903254
Timeline
Client liaison officer
Standard Bank
01.2023 - Current
Universal banker-temp
Standard bank
01.2022 - 01.2023
Absa card and digital consultant
ABSA Card division
01.2019 - 01.2022
Customer Relations Representative
Altech NuPay
01.2014 - 01.2017
Admin Clerk/Corporate merchant support official
FNB Merchant Services
01.2007 - 01.2014
Matric - Mercantile law, English, IsiZulu, Mathematics, Accounting, Economics, Business Economics
DR B W VILAKAZI SS SCHOOL
Bachelor of Public Management - undefined
Regenesys
Certificate - undefined
Project Management for Administrators
Certificate - Finance
Milpark Business School
Certificate - Banking
UNISA