Overview
Work History
Education
Skills
Drivers License
Availability
Personal Information
References
Timeline
Generic

Charity Mdima

Desktop Support Technician
UMzimkhulu

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Desktop Support Technician

Department of Health
6 2021 - Current
  • Provide IT trouble shooting solutions to end users, facilitate ICT training, support IT-related projects, set up and maintain Network hardware and software and Wi-Fi routers for health facilities, provide ICT technical support, plan, develop and improve computer based Information systems, maintain a strict control of entry and exit register to the server room, receive, attend to, update, resolve assigned incidents and generate incident reports

HMIS Technician

Match
06.2020 - 05.2021
  • Provide support and training to end users of electronic applications and system applications (QODE and future applications or systems), provide technical training to DOH and MatCH staff on Tier.net application, provide technical support to DOH, MatCH staff and External PUPs on SyNCH, debugging and resolving database issues regarding Tier.net application, technical support to DOH regarding RX Solutions software

IT Technician

KZN Department of Transport
04.2019 - 05.2020
  • Installing windows software, setting up of new laptops and desktop computers, setting up user accounts, adding users to the domain, setting passwords on Active Directory, installing of BAS, PERSAL, HARDCAT

Junior Technician

Phuthuma Technologies
09.2015 - 08.2018
  • Respond to calls logged within SLA & General system calls, providing technical support to photocopy machines, onsite technical support over 80 users in the hospital
  • Face to face, telephonic and remote support, setup workstation with computers and necessary peripherals (switches, printers etc.), check computer hardware (HDD, monitors, keyboard, mouse etc.) to ensure functionality of all PC’s to speed up service delivery, install authorized software to laptops and desktops (BAS, PERSAL), organize and schedule upgrades, system administration for all PCs on site, re-imaging PCs/laptops, install computer software and hardware, provide network support, monitor, operate, manage, troubleshoot, and maintain the services related to the network, ensure timely recovery in case of hardware and software failures, maintain a virus-free on PC’s and ensuring network availability

Education

National Senior Certificate -

Mariathal Combined School
Ixopo, South Africa
01.2009 - 05.2009

National Diploma - Information Technology

Mangosuthu University of Technology
Durban, South Africa
01.2011 - 05.2014

Skills

  • MS Office (Excel, Word, PowerPoint and Outlook)

  • Hardware diagnostics

  • Incident Management

  • Remote Support

  • Device configuration

  • Hardware troubleshooting

  • Technical support expertise

  • Asset Management

  • Software Installation

  • User Account Management

  • Ticketing system proficiency

  • Virus and Malware Removal

  • Active Directory Management

  • Network Connectivity

  • Desktop support

Drivers License

Code 10 valid driver’s licence

Availability

Two weeks

Personal Information

Gender: Female

References

  • Mr B.B Dlamini, Dept of Health, 076 949 1444
  • Mr S. Mtoba, Match, 084 084 9230
  • Mrs L Ndlovu, Department of Transport, 071 763 5305
  • Mr S Sigcau, Fort Napier hospital, 073 130 4704/033 260 445

Timeline

HMIS Technician

Match
06.2020 - 05.2021

IT Technician

KZN Department of Transport
04.2019 - 05.2020

Junior Technician

Phuthuma Technologies
09.2015 - 08.2018

National Diploma - Information Technology

Mangosuthu University of Technology
01.2011 - 05.2014

National Senior Certificate -

Mariathal Combined School
01.2009 - 05.2009

Desktop Support Technician

Department of Health
6 2021 - Current

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Charity MdimaDesktop Support Technician