Charity Hakutangwi

`

• Facilitated open lines of communication between staff members through regular meetings fostering teamwork spirit.
• Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
• Developed loyalty programs that encouraged repeat business from satisfied clients.
• Assisted in designing salon layout to optimize space utilization and create an inviting atmosphere for guests.
• Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
• Boosted staff productivity with regular training sessions on latest hair trends and techniques.
• Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
• Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
• Negotiated agreements with product vendors, securing competitive pricing and favorable terms for the salon.
• Fostered a positive working environment, resulting in high employee retention rates.
• Recruited and hired top talent to maintain a skilled and diverse team of stylists.
• Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
• Oversaw inventory management to ensure adequate stock levels of products and supplies.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Controlled inventory by tracking expenses, purchases, and shelf stock.

• Educated customers on products to maximize benefits.
• Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
• Increased salon revenue by upselling products and additional treatments during appointments.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Expertise in all-over color, highlighting techniques (balayage, ombre, foilyage), lowlights, color correction, dimensional color, gray coverage, and glossing and toning services.
• Offered a range of treatments including deep conditioning, hair masks, scalp treatments, keratin treatments, and relaxers.

• Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Trimmed, cut, and shaped hair and hairpieces based on customer preference.
• Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
• Boosted salon revenue by upselling hair care products and services based on individual client needs.

• Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.
• Developed expertise in specialized areas such as bridal hairstyling which increased clientele diversity.
• Participated in charitable events by offering hair services, positively impacting both the community and salon''s reputation.
• Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.

• Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
• Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.