Summary
Overview
Work History
Education
Skills
Websites
Cellphone No
Timeline
Generic

Charity Cherono

Nairobi

Summary

Self-motivated engineer with 5 years of experience designing, developing and deploying secure, high-quality and innovative software solutions. Seeking a challenging position to leverage skills in technology while developing additional proficiencies.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Digital Channels Frontend Chapter Lead

Safaricom PLC
08.2023 - Current
  • Mentoring junior developers in applying software engineering principles.
  • Providing guidance on web technologies, best practices, and coding standards.
  • Identifying opportunities for web performance optimization to above 85%.
  • Troubleshooting and resolving complex frontend issues.
  • Facilitating knowledge sharing through chapter boosts and documentations.
  • Strategic planning and resource allocation for successful project completion within specified deadlines and budget constraints.
  • Evaluating employee performance and providing constructive feedback to improve skills.
  • Establishing team priorities, upholding schedules and monitoring performance.

Software Engineer

Safaricom PLC
09.2019 - Current
  • Collaborating with web designers and back-end developers to implement responsive and captivating user interfaces.
  • Implementing website best practices to improve performance and scalability.
  • Integrating RESTful APIs to request and manipulate data, enhancing user engagement.
  • Building reusable code and library which improves code consistency and development speed.
  • Conducting code reviews and providing practical guidance to improve code quality and maintainability.
  • Participating in agile ways of working, contributing to sprint planning, sprint review, daily stand-ups and retrospective meetings
  • Writing unit tests to improve code quality, reliability and maintainability.
  • Revamping legacy codebase for improved maintainability and easier future updates.
  • Participating in architecture, design and implementation of front-end features.
  • Integrating third-party tools and components into applications.
  • Orchestrating deployments of new software, feature updates and fixes.
  • Translating technical concepts and information into terms parties can easily comprehend.

Customer Experience Executive

Safaricom PLC
09.2017 - 01.2019
  • Handled incoming customer calls with professionalism and cordiality, addressing inquiries, offering systematic instructions to resolve problems and providing accurate information
  • Utilized CRM systems to precisely document customer interactions, updates and resolutions in alignment with established operational protocols.
  • Worked closely with cross-functional teams to escalate and address complex customer issues.
  • Engaged proactively in training sessions to stay updated on product information, customer service strategies and company processes
  • Successfully promoted products and services, resulting in enhanced revenue generation and customer loyalty.
  • Collaborated with product development teams to integrate customer feedback into future enhancements.

Education

Some College (No Degree) - Cybersecurity

Strathmore University
Kenya
01.2019 - 08.2019

Electrical And Telecommunication Engineering - Electrical Engineering

Moi University
Kenya
09.2011 - 12.2016

Skills

Team Collaboration

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Cellphone No

+254728375945

Timeline

Digital Channels Frontend Chapter Lead

Safaricom PLC
08.2023 - Current

Software Engineer

Safaricom PLC
09.2019 - Current

Some College (No Degree) - Cybersecurity

Strathmore University
01.2019 - 08.2019

Customer Experience Executive

Safaricom PLC
09.2017 - 01.2019

Electrical And Telecommunication Engineering - Electrical Engineering

Moi University
09.2011 - 12.2016

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Charity Cherono