Charity Cherono
Nairobi
Summary
Self-motivated engineer with 5 years of experience designing, developing and deploying secure, high-quality and innovative software solutions. Seeking a challenging position to leverage skills in technology while developing additional proficiencies.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Digital Channels Frontend Chapter Lead
Safaricom PLC
08.2023 - Current
- Mentoring junior developers in applying software engineering principles.
- Providing guidance on web technologies, best practices, and coding standards.
- Identifying opportunities for web performance optimization to above 85%.
- Troubleshooting and resolving complex frontend issues.
- Facilitating knowledge sharing through chapter boosts and documentations.
- Strategic planning and resource allocation for successful project completion within specified deadlines and budget constraints.
- Evaluating employee performance and providing constructive feedback to improve skills.
- Establishing team priorities, upholding schedules and monitoring performance.
Software Engineer
Safaricom PLC
09.2019 - Current
- Collaborating with web designers and back-end developers to implement responsive and captivating user interfaces.
- Implementing website best practices to improve performance and scalability.
- Integrating RESTful APIs to request and manipulate data, enhancing user engagement.
- Building reusable code and library which improves code consistency and development speed.
- Conducting code reviews and providing practical guidance to improve code quality and maintainability.
- Participating in agile ways of working, contributing to sprint planning, sprint review, daily stand-ups and retrospective meetings
- Writing unit tests to improve code quality, reliability and maintainability.
- Revamping legacy codebase for improved maintainability and easier future updates.
- Participating in architecture, design and implementation of front-end features.
- Integrating third-party tools and components into applications.
- Orchestrating deployments of new software, feature updates and fixes.
- Translating technical concepts and information into terms parties can easily comprehend.
Customer Experience Executive
Safaricom PLC
09.2017 - 01.2019
- Handled incoming customer calls with professionalism and cordiality, addressing inquiries, offering systematic instructions to resolve problems and providing accurate information
- Utilized CRM systems to precisely document customer interactions, updates and resolutions in alignment with established operational protocols.
- Worked closely with cross-functional teams to escalate and address complex customer issues.
- Engaged proactively in training sessions to stay updated on product information, customer service strategies and company processes
- Successfully promoted products and services, resulting in enhanced revenue generation and customer loyalty.
- Collaborated with product development teams to integrate customer feedback into future enhancements.
Education
Some College (No Degree) - Cybersecurity
Strathmore University
Kenya 01.2019 - 08.2019
Electrical And Telecommunication Engineering - Electrical Engineering
Moi University
Kenya 09.2011 - 12.2016
Skills
Team Collaboration
Backend Technologies: Nodejs, GraphQL, Apollo Server
Version Control: Git
Cloud Computing: Amazon Web Services (AWS)
CI/CD Tools and Technologies: Jenkins, GitLab CI/CD
Website security
Ethical Hacking
Database Management: MySQL, PostgreSQL
Agile methodologies: Scrum, Kanban
Customer Service
Team Collaboration
Cellphone No
+254728375945
Timeline
Digital Channels Frontend Chapter Lead
Safaricom PLC
08.2023 - Current
Software Engineer
Safaricom PLC
09.2019 - Current
Some College (No Degree) - Cybersecurity
Strathmore University
01.2019 - 08.2019
Customer Experience Executive
Safaricom PLC
09.2017 - 01.2019
Electrical And Telecommunication Engineering - Electrical Engineering
Moi University
09.2011 - 12.2016