Charissa Plaatjies

As Global Community Ambassador for South Africa, specializing in learning and development within Agile methodologies, my primary responsibilities included:

• Leading growth and management of local community boards.
• Spearheading establishment and management of online platforms to drive global engagement and collaboration in Agile People Operations methodologies.
• Curating discussions, sharing resources, and fostering connections among HR professionals and academics within our global community.
• Managing stakeholder relationships, advocating for Agile principles, and providing expert consultation and support.
• Designing training programs and continuously improving community forums to enhance learning and development opportunities.
• Collaborating with cross-functional teams and utilizing effective metrics and reporting for strategic decision-making.

• Establishing and Managing Online Global Communities: Spearheading global platforms for Agile PeopleOps engagement
• Driving Community Engagement: Curating discussions and sharing resources to engage HR professionals and academics
• Stakeholder Relationship Management: Globally managing relationships to align initiatives with organizational goals
• Advocating for Agile PeopleOps: Promoting worldwide adoption, emphasizing adaptability and agility in HR
• Content Development and Webinar Hosting: Developing content and digital marketing strategies for global community forums; Hosting and managing engaging webinars on Agile PeopleOps topics for global participants.

• As Senior Scrum Master leading diverse teams across locations, focusing on training, onboarding, and employee engagement initiatives while overseeing operations within Culturelligence LLC, India, and guiding global country teams in graduate recruitment
• This role demands strategic leadership and cross-cultural communication skills to drive organizational effectiveness and alignment with Agile principles and PeopleOps objectives
• Providing strategic direction and leadership to align initiatives with organizational goals, guiding teams through organizational changes, and fostering resilience
• Designing and delivering effective training programs aligned with Agile principles and PeopleOps objectives, ensuring continuous improvement
• Creating seamless onboarding experiences for new hires to understand company culture, processes, and expectations
• Effectively communicating and collaborating with diverse teams across countries and cultural backgrounds
• Establishing feedback mechanisms to gauge employee satisfaction, and engagement levels, and enhance training programs.

• Established and nurtured strong client relationships through personalized service and effective communication, resulting in high client satisfaction and retention rates
• Developed customized financial plans tailored to each client's unique goals, risk tolerance, and financial situation, providing comprehensive guidance on investment strategies, retirement planning, and risk management
• Conducted detailed financial analyses to assess clients' current financial positions and future needs, presenting clear and understandable recommendations to help clients achieve their financial objectives.
• Conducted thorough market analysis to identify investment opportunities and trends, ensuring informed decision-making for clients
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.

• Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
• Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
• Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
• Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
• Conducted regular reviews of clients'' financial profiles to ensure alignment with their risk tolerance, objectives, and investment strategies.
• Spearheaded initiatives aimed at improving internal processes, leading to greater efficiency in relationship management tasks.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.