Chariene Koks
General Worker/Cleaner/Machine Operator/Packer
Cape Town
Summary
I am excited to apply for the General Worker position at your company. With a strong work ethic and a willingness to take on various tasks, I am confident in my ability to make a positive impact on your team.
I am a Dynamic sales professional with proven expertise in consultative sales and customer relationship management, honed at EMERALD LIFE and other leading retailers. Excels in creating personalized customer experiences, significantly boosting satisfaction and loyalty. Skilled in sales strategies and customer service, consistently exceeding sales goals through effective client liaison and time management. Thank you for considering my job application.
Overview
18
18
years of professional experience
Work History
Sales Consultant
EMERALD LIFE
02.2023 - 10.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
Shop Assistant
ACKERMANS HOME
01.2009 - 12.2011
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Reduced wait times by efficiently processing transactions at the cash register.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Organized shelves to remove slow moving items and add new merchandise.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Checked incoming orders and organized new stock.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Developed strong product knowledge to educate customers on features and benefits.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Shop Assistant
MR Price Group
01.2007 - 12.2009
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Reduced wait times by efficiently processing transactions at the cash register.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Organized shelves to remove slow moving items and add new merchandise.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Developed strong product knowledge to educate customers on features and benefits.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collaborated with team members to achieve overall store goals and objectives.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Helped managers with daily checklists and last-minute requirements.
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Streamlined store operations with effective inventory management and restocking practices.
- Assisted in visual merchandising, creating attractive displays that boosted customer interest and sales.
- Trained new staff in cashier duties, product knowledge, and customer service standards, improving overall team efficiency.
- Conducted regular stock takes to ensure inventory accuracy, avoiding discrepancies and potential sales issues.
Education
No Degree - GRADE 10
SAREPTA SECONDARY SCHOOL
Kuils River, South Africa 04.2001 -
Skills
Time management
Community networking
Customer liaison
Sales funnel management
Customer relationship management
Sales strategies
Consultative sales
Cold calling
Product and service sales
Exceeds sales goals
Customer service
Client service
Customer relationship building
Sales closing
Timeline
Sales Consultant
EMERALD LIFE
02.2023 - 10.2024
Shop Assistant
ACKERMANS HOME
01.2009 - 12.2011
Shop Assistant
MR Price Group
01.2007 - 12.2009
No Degree - GRADE 10
SAREPTA SECONDARY SCHOOL
04.2001 -
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