Volunteering
Chariefa Monieba Jacobs
Customer Service
Johannesburg
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Service Advisor
Nates Car Sales
01.2024 - 03.2024
Sold new cars
Filing important documents
ordering of car parts
Follow up on appointments,inquiries,customer complaints
Making appointments
Testing new arrival cars before putting on sales floor
Call| Centre Consultant
DMC Evolution
06.2015 - 03.2023
- Managed challenging situations gracefully by utilizing empathetic communication techniques when dealing with frustrated customers.
- Consistently met or exceeded performance goals by focusing on customer needs and delivering tailored solutions.
- Worked closely with team members to develop innovative solutions for recurring customer issues, resulting in a more streamlined support experience.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
John Bisseker Secondary School
East London 04.2001 -
Skills
Customer service
Computer skills
Service estimates
Vehicle assessment
Excellent communication
Documentation and reporting
Listening skills
Repair quality inspections
Price quoting
Handling customer complaints
Multitasking and organization
Performance goals
Service order flow
Goal-oriented mindset
Certification
Excellent Customer Service
Interests
Art
Digital Design and printing
Digital Designing
I love to design on a digital platform for people like making invitations,birthday tshirts etc
Big stickers with vynil prints,making farewell things
Timeline
Service Advisor
Nates Car Sales
01.2024 - 03.2024
Call| Centre Consultant
DMC Evolution
06.2015 - 03.2023
High School Diploma -
John Bisseker Secondary School
04.2001 -
Similar Profiles
THEJEL SORIANOTHEJEL SORIANO
Sales Representative at Hertz Car Sales & Car RentalSales Representative at Hertz Car Sales & Car Rental
STEVEN CURRYSTEVEN CURRY
Car Sales Specialist at Hertz Car SalesCar Sales Specialist at Hertz Car Sales
Feroz SafiFeroz Safi
Owner at Prime Car Sales LLCOwner at Prime Car Sales LLC
Thanduxolo MhlangaThanduxolo Mhlanga
Packer at &BAMPacker at &BAM
Primrose RadebePrimrose Radebe
Commercial Excellence Specialist at Roche DiagnosticsCommercial Excellence Specialist at Roche Diagnostics