Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
2
2
Languages
Work History
Receptionist / Admin Assistant
Dr Dehan Struwig Plastic and Reconstructive Surgeon
Cape Tow
2023.04 - Current
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Answered central telephone system and directed calls accordingly.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing, and filing documents.
Maintained confidentiality of information regarding clients and company.
Maintained visitor log for entering and leaving facility for security purposes.
Handled cash transactions and maintained sales and payments records accurately.
Assisted with onboarding new clients and securing paperwork completion.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Sorted, received, and distributed mail correspondence between departments and personnel.
Routed incoming mail and messages to relevant personnel without delay.
Helped office staff prepare reports and presentations for internal or client-related use.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Collected [Type] payments, processed transactions and updated relevant records.
Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Office Manager/ Accounts/ PA
VDN Auto
Cape Town
2021.05 - 2023.03
Managed office operations while scheduling appointments for department managers.
Updated reports, managed accounts, and generated reports for company database.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Maintained computer and physical filing systems.
Controlled finances to lower costs and keep business operating within budget.
Created, maintained and updated filing systems for paper and electronic documents.
Reported to senior management on organizational performance and progress toward goals.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established team priorities, maintained schedules and monitored performance.
Administrator / Receptionist /Personal Assistant
Ryan Pereira Motors
Cape Town
2019.08 - 2021.04
Computerized office activities, maintained customer communications, and tracked records through delivery.
Collected, validated, and distributed information to employees.
Entered and maintained departmental records in company database.
Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Managed company schedule to coordinate calendar and arrange travel.
Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
Completed forms and reports to facilitate admission, transfer or discharge.
Coordinated with human resources department to handle payroll and personnel databases.
Leveraged bookkeeping software and automated processes to reduce errors.
Targeted new customers to grow geographic reach and increase revenue.
Helped meet changing demands by recommending improvements to business systems or procedures.
Evaluated customer needs and feedback to drive product and service improvements.
Maintained database systems to track and analyze operational data.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Frequently inspected production area to verify proper equipment operation.
Educated staff on organizational mission and goals to help employees achieve success.
Evaluated staff performance and provided coaching to address inefficiencies.
Administrator / Receptionist / Junior Bookkeeper
Simplifinance Solutions
Durban
2018.11 - 2019.07
Computerized office activities, maintained customer communications, and tracked records through delivery.
Entered and maintained departmental records in company database.
Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Collected, validated, and distributed information to employees.
Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
Maintained personnel records and updated internal databases to support document management.
Managed company schedule to coordinate calendar and arrange travel.
Leveraged bookkeeping software and automated processes to reduce errors.
Targeted new customers to grow geographic reach and increase revenue.
Gathered, organized and input information into digital database.
Collected, arranged, and input information into database system.
Generated reports detailing findings and recommendations.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Office Administrator /Front Desk Receptionist
Caldeira Engineering (Tigre Solutions)
Durban
2017.12 - 2018.07
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Interacted with customers by phone, email, or in-person to provide information.
Reconciled account files and produced monthly reports.
I am the type of person who is not afraid to take a anything that may standing in my way,I love being ae to work with my hands ad as well as work with my mind.
Timeline
Receptionist / Admin Assistant
Dr Dehan Struwig Plastic and Reconstructive Surgeon
2023.04 - Current
Office Manager/ Accounts/ PA
VDN Auto
2021.05 - 2023.03
Administrator / Receptionist /Personal Assistant
Ryan Pereira Motors
2019.08 - 2021.04
Administrator / Receptionist / Junior Bookkeeper
Simplifinance Solutions
2018.11 - 2019.07
Office Administrator /Front Desk Receptionist
Caldeira Engineering (Tigre Solutions)
2017.12 - 2018.07
High School Diploma -
MA Motala Islamic Centre
2017.09 - 2018.07
Certified Caregiver, Sacred Heart - [April 2017 to September 2017]
2017-09
Home Care Assistant, Senior Care Assistant
7th Heaven Old Age Home
2017.05 - 2017.09
Cashier /General Labor Worker
Bluff meat supply
2013.10 - 2016.02
No Degree - Caregiver
Sacred Heart
2001.04 -
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