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Chantelle Samantha Jones
Care Giver
Cape Town
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
2
2
Languages
Work History
Receptionist / Admin Assistant
Dr Dehan Struwig Plastic and Reconstructive Surgeon
Cape Tow
04.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected [Type] payments, processed transactions and updated relevant records.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Office Manager/ Accounts/ PA
VDN Auto
Cape Town
05.2021 - 03.2023
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Controlled finances to lower costs and keep business operating within budget.
- Created, maintained and updated filing systems for paper and electronic documents.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Administrator / Receptionist /Personal Assistant
Ryan Pereira Motors
Cape Town
08.2019 - 04.2021
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed company schedule to coordinate calendar and arrange travel.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Coordinated with human resources department to handle payroll and personnel databases.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Targeted new customers to grow geographic reach and increase revenue.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Administrator / Receptionist / Junior Bookkeeper
Simplifinance Solutions
Durban
11.2018 - 07.2019
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Maintained personnel records and updated internal databases to support document management.
- Managed company schedule to coordinate calendar and arrange travel.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Targeted new customers to grow geographic reach and increase revenue.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Office Administrator /Front Desk Receptionist
Caldeira Engineering (Tigre Solutions)
Durban
12.2017 - 07.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Interacted with customers by phone, email, or in-person to provide information.
- Reconciled account files and produced monthly reports.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Edited documents to improve accuracy of language, flow, and readability.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Home Care Assistant, Senior Care Assistant
7th Heaven Old Age Home
Durban
05.2017 - 09.2017
- Scheduled and accompanied clients to medical appointments.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored progress and documented patient health status changes to keep care team updated.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Administered medication as directed by physician.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted disabled clients to support independence and well-being.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Developed rapport to create safe and trusting environment for care.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Supervised daily activities and provided assistance to staff.
- Ran errands for patients, did shopping, and picked up other necessities.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Administered medications to patients and remained vigilant for negative side effects.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Cashier /General Labor Worker
Bluff meat supply
Durban
10.2013 - 02.2016
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Identified and resolved discrepancies and errors in customer accounts.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
MA Motala Islamic Centre
Durban 09.2017 - 07.2018
No Degree - Caregiver
Sacred Heart
Durban 04.2001 -
Skills
Professional demeanor
Customer/Client relations
Security awareness
Documentation and reporting
Verbal and written communication
Time management
Bookkeeping
Office management
Administrative support
Staff Management
Organization skills
Customer and client relations
Office administration
Correspondence distribution
Certification
Certified Caregiver, Sacred Heart - [April 2017 to September 2017]
Interests
History
Cycling
Crafting
Woodwork, Crafting, Reading, Sight Seeing, Walking, Driving
I am the type of person who is not afraid to take a anything that may standing in my way,I love being ae to work with my hands ad as well as work with my mind.
Timeline
Receptionist / Admin Assistant
Dr Dehan Struwig Plastic and Reconstructive Surgeon
04.2023 - Current
Office Manager/ Accounts/ PA
VDN Auto
05.2021 - 03.2023
Administrator / Receptionist /Personal Assistant
Ryan Pereira Motors
08.2019 - 04.2021
Administrator / Receptionist / Junior Bookkeeper
Simplifinance Solutions
11.2018 - 07.2019
Office Administrator /Front Desk Receptionist
Caldeira Engineering (Tigre Solutions)
12.2017 - 07.2018
High School Diploma -
MA Motala Islamic Centre
09.2017 - 07.2018
Certified Caregiver, Sacred Heart - [April 2017 to September 2017]
09-2017
Home Care Assistant, Senior Care Assistant
7th Heaven Old Age Home
05.2017 - 09.2017
Cashier /General Labor Worker
Bluff meat supply
10.2013 - 02.2016
No Degree - Caregiver
Sacred Heart
04.2001 -