Hi, I’m
Chantelle Williams
Senior Catering Manager
Brakpan,Gauteng
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Ambitious Senior Catering Manager with 17 years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
17
years of professional experience
5
years of post-secondary education
Work History
Fedics Food Services – Weir IsandoSprings
Senior Catering Manager
09.2013 - Current
Job overview
- Improved employee retention rates through effective communication, mentorship, and fostering positive work environment for all staff members.
- Maintained strict adherence to food safety guidelines, ensuring health and well-being of clients and guests.
- Championed eco-friendly initiatives within company by implementing waste reduction strategies during events, such as recycling efforts or donation programs for leftover food items.
- Maximized revenue potential by upselling additional catering services to clients, such as custom menu design or specialty beverage packages.
- Achieved consistent positive feedback from clients through meticulous attention to detail in event planning and execution.
- Conducted post-event evaluations with clients, identifying areas of improvement for future events and refining best practices.
- Coordinated staff training programs, enhancing service skills and strengthening teamwork among employees.
- Increased client satisfaction by providing exceptional catering services for various events.
- Streamlined event planning processes, resulting in improved efficiency and reduced costs.
- Developed and maintained strong relationships with clients, leading to repeat business and referrals.
- Resolved client concerns promptly through active listening skills and creative problem-solving techniques, ensuring continued satisfaction throughout event process.
- Oversaw budget management, effectively controlling expenses while maintaining service quality.
- Successfully managed multiple events simultaneously, demonstrating strong organizational skills and flexibility under pressure.
- Enhanced company reputation by consistently delivering outstanding customer service experiences at every event.
- Collaborated with sales and marketing teams to promote catering services and expand clientele.
- Stayed current with industry trends and emerging technology, incorporating new ideas into company's service offerings for continuous improvement and innovation.
- Managed team of catering professionals, ensuring timely delivery of high-quality services.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Hired and trained both permanent and temporary staff members.
- Handled payment collection and payroll of 12 Catering units
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Fedics Food Services – Weir IsandoAlrode
Catering Manager
08.2010 - 08.2013
Job overview
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Led monthly team meetings to discuss ongoing projects, address concerns, and promote positive workplace culture.
- Optimized inventory management processes, reducing waste while maintaining adequate stock levels for all events.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Achieved increased client retention rates by providing exceptional customer service throughout event planning process.
- Participated in industry conferences and networking events to stay current on trends within catering sector continually.
- Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
- Maintained safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Increased staff productivity through effective scheduling practices that ensured optimal coverage during peak periods.
- Successfully managed diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations
- Assisted in developing marketing materials to showcase company's catering services to potential clients effective
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Worked with chefs to plan menus according to client needs and budgets.
- Designed catering packages to increase sales and customer experience.
- Handled payment collection and payroll of 16 employees.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Coordinated with catering staff to deliver food services for special events and functions.
Fedics Food Services – Weir IsandoIsando
Catering Manager
03.2007 - 07.2010
Job overview
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Led monthly team meetings to discuss ongoing projects, address concerns, and promote positive workplace culture.
- Optimized inventory management processes, reducing waste while maintaining adequate stock levels for all events.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Achieved increased client retention rates by providing exceptional customer service throughout event planning process.
- Participated in industry conferences and networking events to stay current on trends within catering sector continually.
- Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
- Increased staff productivity through effective scheduling practices that ensured optimal coverage during peak periods.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Worked with chefs to plan menus according to client needs and budgets.
- Designed catering packages to increase sales and customer experience.
- Handled payment collection and payroll of 12 employees.
- Hired and trained both permanent and temporary staff members.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
Brakpan High SchoolBrakpan
High School Diploma
01.1990 - 12.1994
University Overview
- Completed professional development in Business Management 1
- Completed professional development in One-minute Manager.
- Completed professional development in IR Training
- Completed professional development in HSE Rep
- Completed professional development in How to conduct a hearing.
- Awarded Catering Manager of the Year 2007
- Awarded Extra Mile Award 2013
Skills
Gather software expertise
undefinedPersonal Information
Driving License: B
References
John Boehler - Previous Operation Manager-Tsebo Catering Solutions-082 777 8000
Kerry Fyfe - Previous District Manager - Tsebo Catering Solutions - 066 208 6649
Magda de Beer - Previous Commercial Manager - Tsebo Catering Solutions - 072 944 0531
Aurelia Soko - Previous District Manager -Tsebo Catering Solutions- 064 870 8195
Availability
See my work availability
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Timeline
Senior Catering Manager
Fedics Food Services – Weir Isando
09.2013 - Current
Catering Manager
Fedics Food Services – Weir Isando
08.2010 - 08.2013
Catering Manager
Fedics Food Services – Weir Isando
03.2007 - 07.2010
Brakpan High School
High School Diploma
01.1990 - 12.1994
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