Chantelle Webb

• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Coordinated promotional displays to attractively showcase featured products and drive sales growth during peak seasons.
• Supported team members in resolving conflicts, fostering a positive work atmosphere conducive to employee success.
• Collaborated with store management to develop effective sales strategies and achieve revenue goals.
• Streamlined store operations by implementing efficient merchandise handling processes.
• Assisted in inventory management by conducting regular audits, maintaining accurate records, and ensuring adequate stock levels.
• Facilitated smooth daily operations through effective communication between team members and leadership.
• Improved store efficiency with thorough training of new employees on company policies, procedures, and best practices.
• Reduced shrinkage rates by closely monitoring high-risk areas for potential theft or damage to merchandise.
• Elevated overall store appearance standards through periodic assessment of fixture placement, signage accuracy, and visual presentation adherence.

• Assessed products against quality assurance specifications to maintain high product standards.
• Consistently achieved or surpassed individual and team production targets.
• Helped to maintain operating equipment and machinery by requesting repairs and calibrations.
• Prepared finished products for shipment.
• Work with Diamond buyers during Tender week
• Worked flexibly and in adherence to health and safety practices.

• The role is responsible for the overall coordination and supervision of the End-to-End Production processes and teams, ensuring that operational targets are met. This will include the sorting of DBCM and Contract client productions, meeting all Quality Control requirements and preparation of DBCM production for State Diamond Trader and Government Valuator Viewing.
• Level of Work 1 – Quality

The work of the Senior Production Controller is to use materials, equipment, tools, information and energy to turn inputs into outputs along a known pathway. Ensure that there is a clear understanding of the work to be done, the procedural steps to be followed and how they are linked, in order to meet the End to End Production processes targets. Practical judgement based on knowledge and experience of learned routines is used to overcome obstacles.

• The Production Manager is responsible for the overall leadership and management of the end-to-end -2carats production processes in accordance with global standards to optimise value and returns to shareholders, meet production targets, and ensure that DBSSSA drives to become a world class processing organisation. The role is also to be accountable for ensuring that optimum contract sorting services are delivered to clients. Critical to this role is to consistently be meeting increasingly stringent quality standards and customer requirements, operational and commercial decision making in managing the end-to-end value chain and strong people leadership to drive a sustainable culture of operational delivery excellence. Effective management of key stakeholder relationships is critical for this role.
• Level of Work – 2 –Monitoring & Diagnosis. The work of the Production Manager is to apply deep technical or specialist expertise to analyse data, anticipate and diagnose problems, and provide solutions aimed at the improvement of processes, systems and work methods that meet internal and/or external customer requirements.

• To provide technical training to all levels of staff as well as commercial knowledge to both internal and external candidates.
• Level of Work 1 – Quality The work of the Senior Training Officer is to use materials, equipment, tools, information and energy to turn inputs into outputs (i.e. provide a product or service) along a known pathway. Practical judgement based on knowledge and experience of learned routines is used to overcome obstacles.

• The main purpose of this role is to sort diamond production from DBCM and contract sorting clients to produce a consistent and accurate assortment to the required standards by following precise codified processes and using bespoke sorting technologies. All production and processes will be delivered within specified deadlines and in accordance to organisational and international standards production and processing standards.
• Level of Work 1 – Quality The work of the Unsupervised Sorter is to use materials, equipment, tools, information and energy to turn inputs into outputs (i.e. provide a product or service) along a known pathway. Practical judgement based on knowledge and experience of learned routines is used to overcome obstacles