Chantelle Smith
Tzaneen
Summary
Results-driven professional with extensive experience in retail operations, team leadership, administration, stock control, and customer service. Expertise in managing teams to enhance operational efficiency, maintaining accurate records, and delivering exceptional customer experiences. Strong organizational and communication skills, thriving under pressure while adapting swiftly to new challenges. Committed to continuous learning and fostering positive contributions to organizational success.
Overview
19
19
years of professional experience
Work History
Hire Specialist and Branch Manager
Talisman Hire Tzaneen
01.2026 - Current
- Helping customers choose the correct tools or equipment for jobs
- Booking out and receiving hired equipment
- Explaining how equipment works and basic safety rules
- Doing quotations, invoices, and paperwork
- Answering phone calls and customer enquiries
- Checking equipment availability and condition
- Upselling related items or accessories
- Handling customer complaints or account issues
- Working with the workshop and dispatch teams
- Debtors and Creditors
- Petty cash control
- Stock control
- Keeping the branch clean and organised
- Managed a team of 10 people
- Developed and implemented process improvements to enhance operational efficiency.
- Led cross-functional teams to execute strategic initiatives aligned with organizational goals.
General Administrator and Manager
Romans Pizza Vryheid/Richards Bay
01.2012 - 01.2025
- Manage store’s stock level according to company procedure (stock take, stock control, ordering and receiving)
- Carry out all the financial procedures of the restaurant (cash-ups, floats, banking)
- Ensure that all variances are under control in terms of daily stock counts on controllable items – every variance must be investigated
- Serve customers and deal with all customer problems and complaints
- Conduct workplace procedures in line with the labour relations act
- Do opening, closing and general daily procedures
- Motivate and train staff and keep skill levels up
- Maintain a friendly and hospitable restaurant atmosphere.
- Office Administration duties
- Bank Reconciliations
- Creditors
- Capturing of invoices
- Salaries & Wages
- Compiling of the weekly staff roster
- Streamlined administrative processes to enhance operational efficiency across departments.
- Coordinated scheduling and resource allocation for staff and events, ensuring smooth operations.
- Managed a team of 20 people
Administrative Clerk
LTT Brake and Clutch
01.2010 - 01.2012
- Office administration duties
- Daily bank reconciliation
- Debtors and Creditors
- Submitting and paying Motor Industry Bargaining Council
- Submitting UIF and Ufilling
- Salaries on Pastel Payroll
- Submissions on SARS E-filling
- Issuing of IT3’s and IRP5’s
- VAT, PAYE & UIF
- Daily accounting tasks on Pastel Accounting
- Petty cash
- Processed incoming and outgoing correspondence efficiently to maintain smooth communication flow.
- Managed office supplies inventory, ensuring availability and reducing costs through strategic purchasing decisions.
Creditors Clerk
P & L Hardware
01.2010 - 01.2010
- Capturing of stock take branches
- Capturing of GRV’s
- Monthly Creditors Reconciliations
- Opening and distributing of post
- Capturing of invoices
- Processed creditor invoices and reconciled accounts for accuracy.
- Managed customer communications regarding payment inquiries and discrepancies.
Accounting Clerk and Receptionist
Proforum Accountants
01.2007 - 01.2010
- Office Administration duties
- Bank Reconciliations
- Debtors and Creditors
- Assisting Accountant with audits
- Assisting Accountant with Financial Statements
- Capturing of invoices
- Salaries & Wages
- Submissions on SARS E-Filing
- Issuing of IT3’s and IRP5’s
- Income Tax, Provisional Tax, VAT201, PAYE & UIF
- Reception duties
- Establish new company’s (CK2), amend accounting officer (CK2A), electronic name reservations on CIPRO (CK7)
- Annual Returns on CIPRO
- Petty Cash
- Processed accounts payable and receivable transactions accurately and efficiently.
- Maintained general ledger records to ensure consistency and accuracy in financial reporting.
Education
Assessor -
High School Standerton
Standerton01-2002
Business Application Solution Centre SAP - undefined
Eskom
Qualifi Level 5 Diploma - Teaching English as a Foreign Language (TEFL)
The TEFL Academy
MOUS XP - Information Technology
Intec College
JohannesburgAdministrative Clerk Diploma - Business Administration
Academy International
Johannesburg, South Africa01-2004
Grade 12 -
High School Standerton
Standerton01-2002
Skills
- Microsoft Office - MS Word, MS Excel, MS PowerPoint, MS Access, Internet and Outlook
- Other Packages - Pastel Accounting and IQ Payroll, Canva, Orange and Notion
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Languages
English / Afrikaans
CONTACT DETAILS
- Email: smitpjh@gmail.com
- Cell: 063 420 9719
- Home Address: 5 Mopani street, Premier Park, Tzaneen, 0850
NATIONALITY
South African
DRIVING LICENCES
Car License (Code B)
HEALTH
Excellent
Subjects
- Keyboarding
- Windows ’98 Level 1
- M.S Word 2000 Level 2
- Reception/Switchboard/Telephone
- M.S PowerPoint 2000 Level 1
- Keyboard Skills Building (40 wpm)
- M.S Excel 2000 Level 1
- Business English
- Personnel Administration
- Computer Literacy
- M.S Word 2000 Level 1
- Office Procedures Level 1
- Business Correspondence
- Internet & Outlook Level 1
- M.S Access 2000 Level1
- Computing Concepts
- Bookkeeping Level 1
Timeline
Hire Specialist and Branch Manager
Talisman Hire Tzaneen
01.2026 - Current
General Administrator and Manager
Romans Pizza Vryheid/Richards Bay
01.2012 - 01.2025
Administrative Clerk
LTT Brake and Clutch
01.2010 - 01.2012
Creditors Clerk
P & L Hardware
01.2010 - 01.2010
Accounting Clerk and Receptionist
Proforum Accountants
01.2007 - 01.2010
Qualifi Level 5 Diploma - Teaching English as a Foreign Language (TEFL)
The TEFL Academy
Business Application Solution Centre SAP - undefined
Eskom
Assessor -
High School Standerton
MOUS XP - Information Technology
Intec College
Administrative Clerk Diploma - Business Administration
Academy International
Grade 12 -
High School Standerton