Chantelle Shepherd-Pietersen

Key Skills:

• Served as Logistics Executive on the Executive Member Committee, Chairperson of the SHEQ Committee, and a member of the Stock Committee.
• BMG (Bearing Man Group) is a key contributor to the JSE-listed company Invicta Holdings.
• Managing approximately 250 employees across 15 national sites.
• Logistics & Supply Chain Management: Imports, Inventory Management, Transportation, Warehousing, Distribution, VMI Management.
• Contract negotiation, evaluation, and relationship management with vendors to acquire favorable rates and minimize costs to the company.
• Data Analytics & Reporting: Track, analyze, and report on Logistics Data (ERP, WMS, Power BI, Cognos, Excel).
• Utilized software systems: Kerridge (ERP), BlueYonder (WMS), Supply Chain Control Tower, and BI Tools (Cognos & PowerBI).
• Supply Chain Project Management.
• Compliance & Regulatory: Imports & Customs, International Logistics, Health & Safety.
• Operational Efficiency Management: Cost Reduction/Saving, Automation, Process Monitoring and Improvement, Collaboration with Supply Chain Partners.
• Leading, development, and key performance management of employees.
• Implemented strategies to reduce lead times, improve service levels, and increase customer satisfaction ratings.
• Developed and executed effective business plans to achieve revenue goals.
• Budget preparation and monitoring expenses against the budget (CAPEX, OPEX, headcount, travel budgets).

Achievements and Key Contributors:

• External Stock Audit Results: 3-Year Average of >99.9%.
• Internal Stock Audit: 17% year-on-year improvement.
• Passed all SHEQ audits during my tenure as a Logistics Executive.
• Distribution Centre Order Fill rate: >99.5%
• Logistics expenses are, on average, 10% below budget.
• Reduction in Transportation Costs: Insource Fleet (50% PA cost reduction, 2-year payback) and Dedicated Load Planning (85% cost reduction).
• Reduction in logistics consumables spending: 50-70% depending on the purchasing category.
• Departmental Restructure Savings (reallocation of staff and overall headcount reduction).
• Stock Loss Reduction: 56% decrease in losses over a 3-year period.
• Distribution Errors reduced by 78% year-on-year.
• Distribution Optimization: Replenishment vs. Demand ratio change of 15%.
• Overtime reduction of 45% year-on-year.
• Trade branch Fast Lane delivery improvement: 23% -> 85% over a 3-month period.

Key Projects:

• Global Supply Chain Solutions (Far East, Europe, UAE, Africa).
• Global Supply Chain Visibility.
• Branch/Outlet Performance Reconciliation and Ranking.
• Departmental Development Framework.
• E-commerce and Direct Delivery.
• Master Data.
• SOP and policy creation.
• 6S Implementation.
• Branch WMS Conversion.
• Cross-border stock relocations and distribution (Africa).
• Implementation of the new Group Stocktake System (ERP).
• National and Africa branch/outlet visits (>80 branches, VMI's, consignments, workshops).

• Managed inventory control, ensuring accuracy of stock levels and product availability.
• Investigated discrepancies between physical stock counts and system records.
• Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
• Conducted regular audits of warehouse operations to identify areas for improvement.
• Identified and resolved inventory discrepancies through root cause analysis and process improvement initiatives.
• Retained optimal inventory levels to prevent disruptions in business operations.
• Managed inventory levels across multiple warehouse locations, ensuring optimal stock quantities.
• Developed and enforced inventory control policies and procedures to ensure compliance and operational efficiency.
• Collaborate with external auditors to conduct yearly stocktakes at the branch level, as well as at the distribution center.
• Budget Management.
• Staff Management.

• Freight forwarding of all inbound airfreight shipments.
• Expediting and file management.
• Inter-departmental, as well as international supplier communication.
• Purchase Orders management.
• Report Management.
• Landed cost calculations.
• Inventory Receipting.
• Stock adjustment requests.
• Warehouse Management System (pre-receipt, reporting, basic receipt)
• Team management, performance management, recruitment and selection, tender and RFQ process.

Temporary position of Warehouse Receiving Manager on Logistics Project (3 months).

• Setting up Receiving Teams, Departments (Local, Airfreight, Buyouts, Crossdock)
• Warehouse Lane Design and Layout.
• Staff Training on ERP.
• Development of Process Flows.
• Expedite historic orders.
• Management of MHE.
• Receive, Transfer, and Dispatch Orders.

• Inventory Procurement and Distribution Management.
• Sales targets (monthly, annually)
• Sales Analysis.
• Retailer performance analysis.
• Purchase order receipt, processing, invoicing, and credit notes.
• Business Intelligence reporting.
• Product and Order Tracing and Tracking.
• Inventory Management.
• Reports (sales analysis, inventory valuation).
• Retailer Order Proposals/Quotes.
• 17 national and 2 international authorized retailers.
• Analyze and propose stock for replenishment, utilizing the internal forecasting and procurement system.
• Distribution of retailer orders.
• Budget and purchase forecasting.
• Inventory control.
• Staff training (retailer level, national, and international)