Chantelle Nel
Sales Representative
Boksburg
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Sales Representative
JXK Mining
Boksburg
2 2019 - Current
- Order Management: Efficiently captured and processed orders telephonically and via email, ensuring accuracy and timely fulfillment
- Client Relationship Management: Built and maintained strong relationships with clients, leading to repeat business and customer loyalty
- Customer Visits: Conducted weekly visits to independent customers, providing personalized service and addressing client needs on-site
- Account Management: Managed client accounts, including preparing budget reports and analyzing customer performance to optimize sales strategies
- New Business Development: Identified and pursued new business opportunities, contributing to the growth of the customer base and increased revenue
- Counter Sales & Product Identification: Assisted customers with identifying parts and components through samples or vehicle identification, ensuring the correct products were provided
- Invoicing & Quotations: Prepared accurate invoices and quotations, ensuring transparency and consistency in pricing and billing
- Industry Expertise: Leveraged in-depth knowledge of earthmoving equipment to assist clients with specialized needs and provide informed recommendations.
Sales Representative
AFRIPART
Boksburg
10.2017 - 06.2018
- Order Management: Successfully captured and processed customer orders, ensuring timely and accurate delivery
- Client Relationship Management: Developed and maintained strong relationships with clients, fostering loyalty and repeat business
- Account Management: Managed the transition of an independent client base from Torre Parts and Components to Afripart, ensuring seamless continuity and satisfaction
- New Business Development: Proactively identified and pursued new business opportunities, contributing to significant revenue growth
- Product Expertise: Deep knowledge of SKF, Timken, Gabriel, DJ Parts, Automotive Bearings, FTE Automotive, Texstar Brakes, and Permatex Chemical Products.
Sales Representative
Topclass automotive
08.2016 - 09.2017
- Order Management: Captured and processed orders telephonically and via email, ensuring timely and accurate fulfillment
- Client Relationship Management: Maintained strong relationships with clients, leading to high levels of customer satisfaction and repeat business
- Customer Visits: Conducted weekly visits to independent customers, providing personalized service and addressing specific client needs
- Account Management: Managed a diverse client base, including OEM customers, warehouse distribution customers, and independent customers
- Prepared detailed budget reports per customer
- New Business Development: Identified and pursued new business opportunities, contributing to the expansion of the customer base and increased revenue
- Product Expertise: In-depth knowledge of SKF, Timken, DJ Parts, Automotive Bearings, FTE Automotive, and Permatex Chemical Products.
Sales Representative
GB Bearings (PTY) LTD
08.2015 - 08.2016
- Counter Sales: Identified and assisted customers with parts and components, providing accurate product recommendations and solutions
- Order Management: Captured and processed orders both telephonically and via email, ensuring efficient and timely delivery
- Client Relationship Management: Cultivated and maintained strong relationships with clients, leading to high levels of customer satisfaction and retention
- Account Management: Managed customer accounts, ensuring that their needs were met and providing ongoing support
- New Business Development: Identified and developed new business opportunities, contributing to the growth of the client base and increased revenue
- Product Knowledge: Plastigauge, GLYCO Bearings, DEVA Bearings, ZVL Bearings.
Financial Advisor
LIBERTY GROUP
03.2015 - 07.2015
- Good Relationship with Client Base Client Management
- New Business Development
- Advising on Financial Responsibilities: Risk Cover, Investments (Endowments, Retirement Annuities, Unit Trusts), Wills and Estate Planning.
Sales Representative/Administrator
RAPID ENGINEERING SUPPLIES LTd
08.2014 - 02.2015
- Order Management: Captured and processed orders telephonically and via email, ensuring timely fulfillment and customer satisfaction
- Client Relationship Management: Maintained and nurtured strong relationships with a diverse client base, leading to sustained business growth
- Account Management: Managed client accounts, providing tailored solutions and support to meet specific needs
- Counter Sales: Assisted customers in identifying parts and components through samples or vehicle identification, ensuring accurate and efficient service
- Invoicing & Stock Management: Processed invoices for orders and consignment stock, and replenished stock for customers
- Stock Take Control: Oversaw stock take processes, including processing, capturing, and finalizing stock take figures
- Excel Proficiency: Developed and maintained Excel spreadsheets for pricelists, back-order reports, and stock replenishing reports
- Product Knowledge: Festo, Pneumax, Rocol Chemical Products, Loctite Chemical Products, Bearings.
Sales Representative
Topclass automotive
03.2010 - 08.2014
- Order Management: Captured and processed orders telephonically and via email, ensuring accuracy and timely fulfillment
- Client Relationship Management: Built and maintained strong relationships with a diverse client base, leading to increased customer loyalty and satisfaction
- Account Management: Managed accounts for OEM customers, warehouse distribution customers, and independent clients
- Prepared budget reports tailored to each customer’s needs
- New Business Development: Identified and pursued new business opportunities, contributing to company growth
- Product Knowledge: SKF Products, Timken Products, DJ Parts, Automotive Bearings, FTE Automotive, Permatex Chemical Products.
Internal Sales Representative
Bearings international (PTY) LTD
08.2008 - 11.2009
- Counter Sales: Identified and assisted customers with parts and components, ensuring accurate and efficient service
- Order Management: Captured and processed orders both telephonically and via email, maintaining high standards of accuracy and customer satisfaction
- Client Relationship Management: Fostered and maintained strong relationships with clients, contributing to sustained business growth
- Account Management: Managed client accounts, providing tailored solutions and support to meet specific needs
- New Business Development: Identified and pursued new business opportunities to expand the customer base and drive revenue growth
- Product Knowledge: Pulleys, Bearings, Belts, Seals, Linear Bearings, Rocol Products, Loctite Products.
Education
Grade 12 -
Grenswag High School
Rustenburg 01.2003 - 12.2003
Skills
Microsoft Word - Advanced
Excel - Advanced
PowerPoint - Advanced
Outlook - Advanced
Pastel Evolution - Advanced
Sage - Advanced
Navision - Advanced
Maximiser CRM - Advanced
Customer Service
Sales Development
Client Service
Sales closing
Customer Retention
Customer Relationship Building
Relationship Building
Product and service knowledge
Sales Forecasting
Account Management
Client Account Management
Product and Service Sales
Coursesandseminars
- Super Charged Closing Success Summit, 2 Days, 2018
- SKF Product Training, 2014
- Timken Product Training, 2010
Residentialarea
Boksburg, East Rand
Reasonforseekingemployment
Seeking alternative employment as Sales Representative or career growth
Availability
Immediate
Languages
Afrikaans
English
Interests
Reading
Fishing
Hiking
Timeline
Sales Representative
AFRIPART
10.2017 - 06.2018
Sales Representative
Topclass automotive
08.2016 - 09.2017
Sales Representative
GB Bearings (PTY) LTD
08.2015 - 08.2016
Financial Advisor
LIBERTY GROUP
03.2015 - 07.2015
Sales Representative/Administrator
RAPID ENGINEERING SUPPLIES LTd
08.2014 - 02.2015
Sales Representative
Topclass automotive
03.2010 - 08.2014
Internal Sales Representative
Bearings international (PTY) LTD
08.2008 - 11.2009
Grade 12 -
Grenswag High School
01.2003 - 12.2003
Sales Representative
JXK Mining
2 2019 - Current