Arts & Crafts
Chantelle Matthee
Medical Sales Representative
Kuilsriver
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
My motto is: If it is to be, it's up to me.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Sales Representative
SA Natural Products (SANP)
10.2017 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Increased market penetration with introduction of innovative sales tactics.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Exceeded sales targets through effective planning and goal setting.
- Participated in trade shows and conferences to network and generate leads.
Store Manager
Wellness Warehouse
03.2013 - 09.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Analyzed demographic data and executed targeted marketing strategies to attract new customers.
- Managed inventory levels and organized backroom to streamline stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Senior Therapist
Chelsea Aesthetics Centre
11.2010 - 10.2011
- Performed the following health and skin care treatments: Laser therapy, Carboxy therapy, peels, micro-needling EC
- Hot stone massages, Swedish massages, Reflexology
- Other Duties: Admin
- Reason for Leaving: Wanted a full-time position
Head Therapist
Alternatif Skin & Body
11.2008 - 10.2010
- Hot stone massages, Reflexology, manicures, pedicures, Laser therapy, Regim A peels, Swedish massages etc
- Other Duties: Admin
- Reason for wanting to leave: Salon closed
Head Therapist/ Assistant manager
Oak Haven Health & Beauty
11.2007 - 10.2008
- Performed the following health and skin care treatments: Facials, peels, massages, manicures, pedicures, Reflexology etc
- Specify treatments and types of massages done: Hot stone, Swedish, Reflexology, Kahuna massages
- Other Duties: Admin
- Reason for Leaving: Got married and we moved to Cape Town
Health and Skin Care Therapist
Camelot Spa , Table Bay Hotel
01.2003 - 10.2007
- Performed the following health and skin care treatments: Facials, peels, Swedish massages, hot stone massages, Reflexology, VPL, manicures, pedicures, spray tans etc
- Hot stone massages, Swedish massages, wraps, peels, Laser
- Other Duties: Admin
- Reason for Leaving: We had to move due to my husband that got promoted in his career
Receptionist & Therapist
Hair & Skin Partners
07.2003 - 07.2003
- Performed the following health and skin care treatments: Facials, manicures, pedicures, massages, etc
- Other Duties: Admin, cleaning etc
- Reason for Leaving: Only did my hours there during my studies
Receptionist & Therapist
House of Tranquil Beauty
12.2002 - 12.2002
- Performed the following health and skin care treatments: Facials, massages, manicures, pedicures, peels etc
- Other Duties:
- Reason for Leaving: Only did my hours there during my studies
Receptionist & Therapist
Skin & Body Clinic
07.2002 - 07.2002
- Performed the following health and skin care treatments: Massages, manicures, pedicures, facials
- Other Duties: Admin
- Reason for Leaving: Only did my practical hours there during my studies
Education
High School Diploma -
De Villiers Graaff High School
Villiersdorp, South Africa 04.2001 - 05.2001
Isa Carstens Health & Skincare Diploma - Health & Skincare
Isa Carstens Health & Skin Care Academy
Stellenbosch, South Africa 01.2002 - 11.2003
Skills
Customer service
Sales development
Time management
Client service
Sales closing
Customer relationship building
Sales consultation
Business development
Product and service knowledge
Cellphonenumber
0799711007
Experienceprofile
I am a loving, caring person. I love working with people and I’m very conscious about my health and try to do my work every day to the best of my ability. It is my mission to give every client my undivided attention. I have a passion for my work and my motto is to live life to its fullest.
Personal Information
- ID Number: 8302170182085
- Health Status: Good
- Date of Birth: 02/17/83
- Gender: Female
- Nationality: South African
- Driving License: B(Code 8)
- Marital Status: Married
Interests
Gym
Motorsport
Timeline
Sales Representative
SA Natural Products (SANP)
10.2017 - Current
Store Manager
Wellness Warehouse
03.2013 - 09.2017
Senior Therapist
Chelsea Aesthetics Centre
11.2010 - 10.2011
Head Therapist
Alternatif Skin & Body
11.2008 - 10.2010
Head Therapist/ Assistant manager
Oak Haven Health & Beauty
11.2007 - 10.2008
Receptionist & Therapist
Hair & Skin Partners
07.2003 - 07.2003
Health and Skin Care Therapist
Camelot Spa , Table Bay Hotel
01.2003 - 10.2007
Receptionist & Therapist
House of Tranquil Beauty
12.2002 - 12.2002
Receptionist & Therapist
Skin & Body Clinic
07.2002 - 07.2002
Isa Carstens Health & Skincare Diploma - Health & Skincare
Isa Carstens Health & Skin Care Academy
01.2002 - 11.2003
High School Diploma -
De Villiers Graaff High School
04.2001 - 05.2001
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