Chantelle Jacobs

• Managed order processing and invoicing using PASTEL systems to streamline sales operations.
• Coordinated communication between sales team and customers to ensure timely responses.
• Developed and maintained customer databases for efficient information retrieval and reporting.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

• Managed switchboard, screened incoming calls and provided full front office function, including client service
• Photographed properties and updated online listings, including social media accounts, company website and various portals
• Managed advertising and marketing of properties online
• Liaised with and assisted clients with after-hour rental inquiries
• Captured Lessor statements using Lotus accounting software

Captured and updated Commission data and conducted administrative duties, including tax certificates and trust account

• Facilitated property viewings and provided detailed information to prospective tenants.
• Managed rental agreements and ensured compliance with legal regulations.
• Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
• Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
• Arranged for cleaning and upkeep to keep properties presentable for potential tenants.

• Performed daily invoicing functions within the accounting division, supporting accounts payable and accounts receivable
• Generated accurate, complete and timely invoicing using Pastel
• Resolved billing errors when required, liaising with customers regarding account related inquiries
• Updated financial database, maintaining current records of collected payments, sent invoices and customer information

Provided services in accordance with service level agreements, maintaining good working relations with all stakeholders

• Oversaw the reception area, demonstrating the ability to effectively interact with clients from different cultural backgrounds
• Managed switchboard, screened incoming calls, and assisted clients with general business and account related queries
• Liaised with internal and external stakeholders, resolving matters arising in a professional manner with a strong focus on client service
• Conducted debt collecting function to collect accounts in arrears to promote debt recovery whilst maintaining good client relationships
• Provided general administration duties, including accurate typing of documentation and data capturing

Proactively assisted and supported the wider team as required