Summary
Overview
Work History
Education
Skills
Summary of Qualifications
Timeline
Generic

CHANTELLE HUTCHONS

Durban

Summary

Driven guest service representative highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist /Assistant Manager

Sheila Khan
08.2022 - Current
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
  • Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • General office administration
  • Daily reservations
  • Keeping guests' information up to date
  • Marketing
  • Compiling of revenue reports
  • Switchboard duties
  • Allocating advance booking payments
  • Following up on quotes submitted to guests
  • Debtor control - travel agents and guests
  • Managing web portals
  • Assist in day to day running.
  • Working on NightsBridge, Airbnb, Booking.com, Expedia, SA Venues
  • Overall supervision at Resort

Front Office Manager

Bertus
05.2022 - 07.2022
  • Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
  • Established strong relationships with local tourism partners, generating leads on potential visitors requiring accommodations.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Checking guests into and out of their lodges
  • Daily reservations
  • Administration duties
  • Capturing bookings
  • Assisting with day to day running of the lodge
  • Working on NightsBridge, Booking.com and Airbnb

Front Desk Receptionist / Aupair

Laura
02.2022 - 05.2022
  • Checking guests into and out of their lodges
  • Assisting guests with any queries & emergencies
  • Daily admin
  • Basic bookkeeping and Excel spreadsheets
  • Responsible for stock purchasing and managing
  • Assisting with day to day running of the lodge
  • Manning lodge phone after hours
  • Aupair duties
  • Assisting kids with Afrikaans - Cambridge
  • Driving kids to and from daily activities or school


Preschool Aftercare Teacher

Nicolene Botes
07.2020 - 10.2020
  • Catered to diverse learning styles by employing a variety of teaching methods, ensuring the success of each student.
  • Boosted student confidence and participation through consistent positive reinforcement and constructive feedback.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Assisting garde RR & R with homework
  • Learning Rhymes
  • Assisting of word build, plurals & diminutive words
  • Enhanced student comprehension by incorporating visual aids and hands-on activities into lesson plans.

Casual Team Member

Darren
01.2020 - 03.2020
  • Filing
  • Printing Invoices
  • General Administration
  • Labeling
  • Microsoft Beginners Level, Word, Excel & Outlook

Casual Team Member

Lana Oosthuizen
11.2019 - 01.2020
  • Assisting in general admin duties
  • Maintaining records of outgoing and incoming guests
  • Assisting with cleanliness, kitchen, purchasing & dinners
  • Assisting with breakfast, kitchen inventory and guests' relations.
  • Cleaning of rooms & guest house

Education

High School Diploma -

High School Suid - Natal
Portshepstone

No Degree - Education

Ap Academia University
Pretoria South Africa
12.2021

Teaching English As A Foreign Language -

I - To - I TEFL Academy
11.2020

Skills

  • Multi-line phone systems
  • Problem-solving skills
  • Exceptional time management skills
  • Upselling techniques
  • Money handling abilities
  • Correspondence management
  • Supply stocking
  • Task Delegation
  • Employee Scheduling
  • Operations Management
  • Staff Supervision
  • Business Administration
  • Marketing knowledge
  • Customer Relations
  • Staff Training and Development
  • Workload Management
  • Leadership skills
  • Good communication
  • Ability to work in team

Summary of Qualifications

  • Proficient in assisting guests with reservations, valuables and baggage.
  • Ability to think critically, solve problems, plan and organize activities and deliver excellent customer service.


Timeline

Front Desk Receptionist /Assistant Manager

Sheila Khan
08.2022 - Current

Front Office Manager

Bertus
05.2022 - 07.2022

Front Desk Receptionist / Aupair

Laura
02.2022 - 05.2022

Preschool Aftercare Teacher

Nicolene Botes
07.2020 - 10.2020

Casual Team Member

Darren
01.2020 - 03.2020

Casual Team Member

Lana Oosthuizen
11.2019 - 01.2020

High School Diploma -

High School Suid - Natal

No Degree - Education

Ap Academia University

Teaching English As A Foreign Language -

I - To - I TEFL Academy

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CHANTELLE HUTCHONS