CHANTELLE HUTCHONS
Durban
Summary
Driven guest service representative highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist /Assistant Manager
Sheila Khan
08.2022 - Current
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- General office administration
- Daily reservations
- Keeping guests' information up to date
- Marketing
- Compiling of revenue reports
- Switchboard duties
- Allocating advance booking payments
- Following up on quotes submitted to guests
- Debtor control - travel agents and guests
- Managing web portals
- Assist in day to day running.
- Working on NightsBridge, Airbnb, Booking.com, Expedia, SA Venues
- Overall supervision at Resort
Front Office Manager
Bertus
05.2022 - 07.2022
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
- Established strong relationships with local tourism partners, generating leads on potential visitors requiring accommodations.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Checking guests into and out of their lodges
- Daily reservations
- Administration duties
- Capturing bookings
- Assisting with day to day running of the lodge
- Working on NightsBridge, Booking.com and Airbnb
Front Desk Receptionist / Aupair
Laura
02.2022 - 05.2022
- Checking guests into and out of their lodges
- Assisting guests with any queries & emergencies
- Daily admin
- Basic bookkeeping and Excel spreadsheets
- Responsible for stock purchasing and managing
- Assisting with day to day running of the lodge
- Manning lodge phone after hours
- Aupair duties
- Assisting kids with Afrikaans - Cambridge
- Driving kids to and from daily activities or school
Preschool Aftercare Teacher
Nicolene Botes
07.2020 - 10.2020
- Catered to diverse learning styles by employing a variety of teaching methods, ensuring the success of each student.
- Boosted student confidence and participation through consistent positive reinforcement and constructive feedback.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Assisting garde RR & R with homework
- Learning Rhymes
- Assisting of word build, plurals & diminutive words
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lesson plans.
Casual Team Member
Darren
01.2020 - 03.2020
- Filing
- Printing Invoices
- General Administration
- Labeling
- Microsoft Beginners Level, Word, Excel & Outlook
Casual Team Member
Lana Oosthuizen
11.2019 - 01.2020
- Assisting in general admin duties
- Maintaining records of outgoing and incoming guests
- Assisting with cleanliness, kitchen, purchasing & dinners
- Assisting with breakfast, kitchen inventory and guests' relations.
- Cleaning of rooms & guest house
Education
High School Diploma -
High School Suid - Natal
PortshepstoneNo Degree - Education
Ap Academia University
Pretoria South Africa12.2021
Teaching English As A Foreign Language -
I - To - I TEFL Academy
11.2020
Skills
- Multi-line phone systems
- Problem-solving skills
- Exceptional time management skills
- Upselling techniques
- Money handling abilities
- Correspondence management
- Supply stocking
- Task Delegation
- Employee Scheduling
- Operations Management
- Staff Supervision
- Business Administration
- Marketing knowledge
- Customer Relations
- Staff Training and Development
- Workload Management
- Leadership skills
- Good communication
- Ability to work in team
Summary of Qualifications
- Proficient in assisting guests with reservations, valuables and baggage.
- Ability to think critically, solve problems, plan and organize activities and deliver excellent customer service.
Timeline
Front Desk Receptionist /Assistant Manager
Sheila Khan
08.2022 - Current
Front Office Manager
Bertus
05.2022 - 07.2022
Front Desk Receptionist / Aupair
Laura
02.2022 - 05.2022
Preschool Aftercare Teacher
Nicolene Botes
07.2020 - 10.2020
Casual Team Member
Darren
01.2020 - 03.2020
Casual Team Member
Lana Oosthuizen
11.2019 - 01.2020
High School Diploma -
High School Suid - Natal
No Degree - Education
Ap Academia University
Teaching English As A Foreign Language -
I - To - I TEFL Academy