Chantell van Heerden
Louis Trichardt
Summary
Multilingual Office Administrator with proven experience in customer service, team coordination, and office management. Highly organized, adaptable, and detail-oriented, thriving in fast-paced, multicultural environments. Developing data analysis skills to support informed decision-making and future career growth.
Overview
12
12
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Additional Skills & Development, Freelance
01.2025 - Current
- Currently developing data analysis skills with practical projects in Excel, SQL, and Python to enhance administrative decision-making.
Translator and Transcriber
01.2015 - Current
- Delivered accurate translations across business, tourism, education, and office documentation.
- Developed strong attention to detail, clarity, and cultural sensitivity in multilingual communication.
- Collaborated with clients to meet tight deadlines and project requirements.
Stock Controller → Sales Consultant
Unitrans Ford
11.2018 - 03.2023
- Started as Stock Controller, managing inventory, stock records, and reporting.
- Progressed to Sales Consultant, building client relationships and achieving sales targets.
- Undertook F&I certification coursework to expand financial and analytical knowledge.
- Developed strong problem-solving, organizational, and customer service skills.
Manager
Kennington Lodge
05.2017 - 11.2018
- Oversaw reception and administrative operations, ensuring smooth daily workflow.
- Managed staff scheduling, training, and customer service quality.
- Maintained high standards of organization, compliance, and operational efficiency.
English Teacher
Wornham school of English
10.2014 - 06.2016
- Taught English to diverse age groups, using structured methods to monitor student progress.
- Developed lesson plans and evaluation systems, strengthening organizational and documentation skills.
Au Pair
08.2013 - 08.2014
- Managed daily schedules and activities for three children, including teaching English and organizing learning plans.
- Gained experience adapting to fast-paced, multicultural environments.
Education
High school Matric -
Hoërskool Louis Trichardt
09.2025
NVQ Customer service level 2 - undefined
Edexcel
09.2025
NVQ Hospitality supervision level 3 - undefined
Babcock International Group
09.2025
Skills
- Office Administration & Reception Management:
- Customer Service & Client Relations:
- Multilingual: English, Afrikaans, Spanish:
- Document Management & Reporting:
- Organizational & Time Management Skills:
- Adaptability & Problem-Solving:
- Data Analysis (Excel, SQL, Python - in development):
- Attention to Detail & Accuracy:
Certification
Spanish Basic, EOI Murcia
Timeline
Additional Skills & Development, Freelance
01.2025 - Current
Stock Controller → Sales Consultant
Unitrans Ford
11.2018 - 03.2023
Manager
Kennington Lodge
05.2017 - 11.2018
Translator and Transcriber
01.2015 - Current
English Teacher
Wornham school of English
10.2014 - 06.2016
Au Pair
08.2013 - 08.2014
NVQ Customer service level 2 - undefined
Edexcel
NVQ Hospitality supervision level 3 - undefined
Babcock International Group
High school Matric -
Hoërskool Louis Trichardt
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