Chantell Swart

• Maintain Payroll & salary journals and benefits for employees in all companies.
• Ensure that UIF is submitted monthly.
• Ensure all reports are submitted monthly.
• Facilitated onboarding sessions (Induction training).
• Ensure all contracts & offer of employment letters are drafted.
• EE & BEE reports submission .
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Recruitment & Interviewing process maintained.
• Dealing with daily HR related queries.
• Ensure backups are done monthly.

• Submitted reports on a monthly & weekly basis.
• Ensured all MAC prices & sales prices are updated and maintained.
• Oversee the process of all promotions being checked & loaded.
• Maintained professional, organized, and safe environment for employees and patrons.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Improved safety procedures to create safe working conditions for workers.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Controlled costs to keep business operating within budget and increase profits.
• Managed and motivated employees to be productive and engaged in work.
• Established team priorities, maintained schedules and monitored performance.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Defined clear targets and objectives and communicated to other team members.

As the National Training Manager my duties and responsibilities are the following:

• Management, planning, coordinating & development of training program's
• Development of new training material
• The planning and coordination of the training roster
• Communication and interaction with clients
• The training of various training categories namely;

Firefighting & evacuation

Hazardous chemicals

Transportation management

Hygiene & facilities

Health & safety representatives

Fall Arrest

Incident & Accident Investigation

Portable electric tools

Forklift safety

Ladder supervisors

Pressure equipment

Builders Warehouse

Prevent shrinkage

Protect company assets

Ensure safety

• Coordinated technical training and personal development classes for staff members.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Reviewed and edited all training materials for accuracy and company policy compliance.
• Implemented new learning strategies depending upon employees' skill levels.

• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
• Employed strong program management skills to successfully define and manage ongoing initiatives designed to control risks.
• Enforce company rules and regulations
• Implement and maintain Loss Prevention procedures (Manual)
• Ensure customer satisfaction
• Manage employees
• Project a professional image
• Ensure monitoring and observation of staff and customers
• Ensure that a shrinkage awareness programme is implemented
• Ensure that store staff members are trained in Shrinkage Awareness
• Carry out investigations and audits
• Ensure high visibility of Loss Prevention staff
• Ensure the security of the building and perimeter
• Regularly check that all equipment is safe and in good working condition
• Ensure compliance with the health and safety act
• Ensure that the company vision is implemented
• Ensure that rules and regulations are adhered to
• Implement and maintain all Loss Prevention procedures as per the manual
• Ensure that team members always provide excellent customer service
• Follow up on Customer Satisfaction provided to refunds, delivery and collection customers
• Manage the loss prevention team
• Project a professional image in all interactions
• Doing Safety and procedural audits in all Builders warehouse stores as well as safety audits
• Give training on Ideal office
• Give training on software program
• Give training to all new loss prevention managers
• Doing Audit reports
• Did a risk assessment for other DC
• Loss Prevention preparation and implementation for new stores
• Typing, filing & mailing of covert reports to stores
• Typing & filing of investigation reports
• Collecting, filing, typing of test shopping reports
• Statistics of all incidents for management & filing
• Administration duties for National Risk Manager Builders Warehouse
• Enforce company rules and regulations
• Implement and maintain Loss Prevention procedures (Manual)
• Ensure customer satisfaction
• Manage people
• Project a professional image
• Ensure monitoring and observation of staff and customers
• Ensure that a shrinkage awareness programme is implemented
• Ensure that store staff members are trained in Shrinkage Awareness
• Carry out investigations and audits
• Ensure high visibility of Loss Prevention staff
• Ensure the security of the building and perimeter
• Regularly check that all equipment is safe and in good working condition
• Ensure compliance with the health and safety act
• Ensure that the company vision is implemented
• Ensure that rules and regulations are adhered to
• Implement and maintain all Loss Prevention procedures as per the manual
• Ensure that team members always provide excellent customer service
• Follow up on Customer Satisfaction provided to refunds, delivery and collection customers
• Manage the loss prevention team
• Project a professional image in all interaction
• Doing Safety and procedural audits in all Builders Warehouse stores as well as safety audits
• Give training on Ideal office
• Give training on software program
• Give training to all new loss prevention managers
• Doing Audit reports
• Did a risk assessment for other DC
• Loss Prevention preparation and implementation for new stores
• Typing, filing & mailing of covert reports to stores
• Typing & filing of investigation reports
• Collecting, filing, typing of test shopping reports
• Statistics of all incidents for management & filing

• Proven ability to develop and implement creative solutions to complex problems.
• Developed and maintained courteous and effective working relationships.
• Gained strong leadership skills by managing projects from start to finish.
• Learned and adapted quickly to new technology and software applications.
• Administration duties for National Risk Manager Builders Warehouse
• Administration duties for General Manager Investigations ISMS
• Managing and administration of the filing system in the operational room
• Handling of telephone enquiries
• Updating of filing/information system of the shops on a daily basis
• Receiving and sending of faxes
• Ordering of stationary
• Any other task that can be given by management from time to time
• Collate all Month End Reports of Builders warehouse, builders express and builders
• Trade depot
• Collate all Weekly Consolidated reports
• Collate all CGC Reports
• Collate all Sprinkler & Generator Tests Reports
• Collate all OB entries
• Computer Monthly Case Study
• Update Statistics Graphs (wall chart)
• Statistics for Quarterly Report for National Risk Manager
• Builders Warehouse
• Typing and Filing of documentation and receiving of email for & from LPM's
• Keeping record of CCTV minutes as well as follow-up's
• Drafting of contracts, CCTV operators etc
• Check that polygraphs is done
• Follow-up on polygraph reports
• Updating of Audit percentages
• Preparing presentations for meetings, National Risk Prevention Manager Builders Warehouse
• CCTV Month-end Reports Builders Warehouse
• Keeping all 24 Ideal Office files up to date i.e.:
• Sprinkler-, Generator tests, Alarm registers
• Visitors & Contractors Files, IOD's etc.

My duties were as follows:

• Duties: Basic office administration, answering the phone, doing quotations, sending faxes
• Liaising with clients
• Assisting the walk-in clients
• Doing costing on all equipment and accessories
• Ordering new stock
• Helping with legal advice when necessary
• Sending and receiving of e-mails
• Doing all backups on systems

• Solidarity: Labour Court Department in, and my duties were as follows:
• Duties: Liaising with clients, Advocates, Attorneys
• SEESA, Labour Court and the CCMA
• Phoning for case numbers, court dates etc
• Dictaphone typing
• Filing at the Labour Court
• Typing of all legal documentation
• Filing of all legal documentation
• Organizing and attending pre-trails
• Costing on files
• Liaising with employers as well as making appointments with them
• Diarising of files – dealing with certain deadlines
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Dealing with urgent applications

• I was a Personal Assistant to the Legal Advisor, my duties was as follows:
• Duties: Explaining legal documentation to students, lecturers and parents
• Doing all travel arrangements for the College
• Basic office duties such as diary management, sending faxes, liaising with clients, students and staff
• Dictaphone typing
• Organizing the disciplinary hearings
• Helping in classes if necessary, with Computer N4 – N6 students
• Organizing all the staff training sessions
• Help to cash up the cashiers during enrolments
• Duties: Maintaining student system
• Supervising enrolments
• Making sure that all necessary data is on student system to ensure a fluent enrolment
• Ensure that student card system works fluently during enrolment and during rest of the year
• Helping lecturers with enrolments and computer problems during enrolments as well as during the rest of the year
• Help with ordering of new computers, printers and accessories.