Chantell Gysman
Retail
Bishop Lavis
Summary
A driven and hard-working professional, looking to use the experience as Customer Service Representative and skills in creativity and leadership, in order to contribute to the success of the organization.
3 years of experience as Customer Service Representative
Advanced skills in Customer Service, Call Answering
Available to work immediately
Current salary Rl0,000
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Woolworths (Pty) Ltd
02.2016 - 12.2023
- Responded to customer inquiries and provided solutions to their concerns
- Handled customer complaints and grievances in a professional manner
- Maintained accurate customer records and updates
- Successfully resolved 98% of customer queries within the first interaction
- Developed and implemented a new customer service protocol that resulted in a 23% increase in customer satisfaction ratings
Service Supervisor / Captain
Woolworths (Pty) Ltd
01.2012 - 03.2015
- Supervised service team and ensured quality customer service
- Developed and maintained customer accounts
- Coordinated with other departments to address customer needs
- Managed inventory and ordered supplies as necessary
- Increased customer satisfaction ratings by 10% through implementation of new service standards
- Reduced inventory waste by 15% through improved tracking and management
Cashier (Retail)
Woolworths (Pty) Ltd
03.2009 - 12.2011
- Handled cash transactions by accurately counting and providing change
- Maintained cash register and ensured accurate recording of sales and inventory
- Provided excellent customer service by answering customer queries and providing assistance
- Maintained cleanliness and organization of the checkout area
- Reduced transaction time by implementing efficient cash handling methods
- Achieved a 95% accuracy rate on cash register transactions
Sales Assistant
Woolworths (Pty) Ltd
01.2006 - 05.2008
- Assisted the sales team in managing and maintaining client relationships
- Prepared and submitted sales reports and presentations
- Coordinated with other departments to ensure timely delivery of products and services
- Conducted market research to identify potential customers and new business opportunities
- Successfully increased sales revenue by developing and implementing targeted marketing campaigns
- Streamlined the sales process by implementing efficient communication channels between the sales team and other departments
Education
High School Diploma -
Bishop Lavis High School
Bishop Lavis 04.2001 -
Skills
Customer Service and relations
Call Answering
Team leadership and training
Department management and organization
Problem solving and conflict resolution
Excellent communication and interpersonal skills
Proficiency in handling customer inquiries and concerns
Ability to work in a fast paced environment and meet productivity
Experiencesummary - Customerservicerepresentativeyears
3
Skills
Advanced, Advanced
References
- Woolworths (Pty) Ltd, Department shop Floor Manager, Nazeema Bull, 076 657 2581
- Woolworths (Pty) Ltd, David Arnold, HR Specialist, 021 407 9111, DavidArnold@woolworths.co.za
Education - Latesteducation
High School Grad (Matric)
Certification
Matric Certificate
Timeline
Customer Service Representative
Woolworths (Pty) Ltd
02.2016 - 12.2023
Service Supervisor / Captain
Woolworths (Pty) Ltd
01.2012 - 03.2015
Cashier (Retail)
Woolworths (Pty) Ltd
03.2009 - 12.2011
Sales Assistant
Woolworths (Pty) Ltd
01.2006 - 05.2008
High School Diploma -
Bishop Lavis High School
04.2001 -
Matric Certificate
12-2000
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