Chantel Engels

• Developed strong product knowledge to assist customers in selecting appropriate electrical motors and pumps.
• Plant Visits to all Customers on a regular basis
• Feedback to clients on the progress of repair of motors
• Thorough quality Checks before delivery
• Built relationships with customers to promote long-term business growth.
• Implemented strategies to improve customer engagement, resulting in enhanced loyalty and repeat business.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Led initiatives focused on improving client satisfaction through tailored solutions and proactive follow-ups.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

• Implemented strategies to improve customer engagement, resulting in enhanced loyalty and repeat business.
• Led initiatives focused on improving client satisfaction through tailored solutions and proactive follow-ups.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.

Responsibilities same as above

• Analyzed customer credit applications, ensuring compliance with policies and procedures.
• Collaborated with sales teams to develop effective finance strategies that increased vehicle sales.
• Trained staff on F&I processes, improving knowledge and efficiency across the dealership.
• Oversaw the execution of extended warranty programs, maximizing revenue opportunities for the dealership.
• Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
• Maintained strict adherence to state laws regarding consumer disclosures and regulatory compliance practices throughout all transactions conducted within the F&I department.
• Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
• Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
• Assisted customers with completing loan applications and other paperwork.

• Facilitated financing solutions tailored to customer needs, enhancing overall satisfaction and retention.
• Implemented new software systems for streamlined financial transactions and reporting accuracy.
• Developed customized financing solutions tailored to each customer's unique needs, resulting in higher close rates and satisfied clients.
• Ensured the highest level of ethical standards was maintained within the department, safeguarding both the dealership's reputation and customer trust.
• Utilized advanced software tools to streamline workflows and enhance productivity within the F&I department efficiently.
• Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
• Enhanced dealership profitability through the successful sale of finance and insurance products.
• Evaluated credit applications and provided recommendations for approval or denial based on thorough risk assessments and financial analysis, ensuring responsible lending practices were followed consistently.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Approved loan applications based on customer creditworthiness and provided detailed financial advice.
• Negotiated loan terms and conditions with customers to secure the best deal.

• Executed daily administrative tasks, ensuring compliance with internal policies.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Assisted manager in all aspects of business operations.
• Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.