Chantel Carstens

Systems:

Vericlaim

My patients

Xero Viewer / Radiology 24

• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Improved practice revenue through effective financial management and strategic cost reductions.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Ordered all office supplies and kept check on inventory levels.
• Helped patients complete necessary medical forms and documentation.
• Maintained current and accurate medical records for patients.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Coordinated patient scheduling, check-in, check-out and payments for billing.

Receptionist for:

Pelvic Floor Physiotherapist

Occupational therapist

Dietitian

Physiotherapist

Systems:

Good X

Vertex

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Helped patients complete necessary medical forms and documentation.
• Maintained current and accurate medical records for patients.
• Managed multi-line phone system and pleasantly greeted patients.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
• Maintained strict confidentiality of patient information.
• Ensured accurate record-keeping by diligently updating patient information and verifying medical coverage.
• Answered phone calls and messages for four (4) practice owners medical facility, scheduling appointments, and handling patient inquiries.

• Guest Service Internal Calls
• PBX External Calls
• Guest ticket dispatch
• Guest text messaging
• Room service order taking
• Restaurant, hotel & spa reservations
• Parking valet dispatch
• Reservation manual data entry
• Guest facing email management
• Wake up calls
• FIT & OTA manual data entry
• FIT & OTA Routing
• Group block & room list entry
• Guest online chat

• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Provided exceptional customer service, resolving complaints diplomatically and efficiently.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Reduced wait times with efficient coordination of service tasks among technicians.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Trained new personnel regarding company operations, policies and services.
• Managed timely and effective replacement of damaged or missing products.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.

Transport invoicing and quotations

• Planning routes and schedules
• Preparing daily worksheets and paperwork
• Travel and diesel recon.
• Filling- daily, weekly monthly.
• Recon monthly statements as well as statements received from clients.
• Locking and opening of office.
• Performing payroll administration.
• Keep employee files up to date.
• Handling customer queries and complaints.
• Complying with transportation regulations and company policies.
• Keeping track of inventory and purchase stock.
• Strong delegating abilities to staff.
• Handling debtors and back reconciliation.

• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Chairing, conducting and attending meetings.
• Budget planning- ensure appropriate expenditure to maintain cost effectiveness.
• Locking and opening of office.
• Debt collecting of outstanding loans.
• Liaise with lawyer on outstanding debt and handovers.
• Monthly reports.
• Maintain office services by organizing office operations and procedures.
• Preparing payroll.
• Reviewing and approving of new customers