Chantel Botha
Manager
Stilbaai
Summary
Dynamic professional with a proven track record in hospitality management and event planning. Excelled in enhancing guest relations and boosting sales revenue through strategic problem-solving and adaptability. Achieved high customer satisfaction ratings by leveraging exceptional communication skills and a guest-centric approach.
Experienced with guest house operations, including managing staff and ensuring guest satisfaction. Utilizes strong leadership and organizational skills to maintain high standards of service. Track record of successfully adapting to dynamic environments and resolving issues promptly.
Developed skills in high-energy environments focusing on event planning and execution. Expertise in client relations and logistics management, with emphasis on detail and efficiency. Seeking to leverage these transferable skills in new field to drive successful outcomes and create positive experiences.
Overview
10
10
years of professional experience
Work History
Decor and Event Planing
Anli Botha
05.2024 - Current
- Oversaw event timelines to ensure smooth execution from start to finish.
- Addressed any issues or concerns promptly, demonstrating proactive problem-solving skills to maintain client satisfaction.
- Organized efficient room setups for various event types such as weddings, corporate meetings, or social functions; maximizing space utilization while maintaining aesthetics.
- Utilized social media to promote events and increase attendance.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Guesthouse Manager
Annette Louw
05.2023 - 12.2023
- Resolved guest complaints promptly, maintaining positive relationships and fostering repeat business opportunities.
- Increased guest satisfaction by implementing personalized service and attention to detail.
- Managed daily operations for a smooth-running guest house, ensuring exceptional guest experiences.
- Assisted guests with local recommendations and travel arrangements, enhancing their overall stay experience.
- Coordinated maintenance tasks for timely repairs and minimal disruption to guests'' stay.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
Sales Representative
Herotel
12.2022 - 03.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Fostered collaborative environment, sharing best practices among sales team.
- Built relationships with customers and community to promote long term business growth.
Receptionist
Marius Scholtz
04.2015 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Certificate - Production Management
Intec
Cape Town 04.2001 -
Skills
Problem-solving
Hospitality management
Guest relations
Decision-making
Adaptability and flexibility
Event planning
Sales expertise
Verbal and written communication
Customer service
Timeline
Decor and Event Planing
Anli Botha
05.2024 - Current
Guesthouse Manager
Annette Louw
05.2023 - 12.2023
Sales Representative
Herotel
12.2022 - 03.2023
Receptionist
Marius Scholtz
04.2015 - 12.2022
Certificate - Production Management
Intec
04.2001 -
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