Summary
Overview
Work History
Education
Skills
Timeline
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Chantel Bellora

Director Of Operations
Bedfordview

Summary

Accomplished Vice President of Staffing Operations at Pple Group, a DP World subsidiary, with a proven track record in strategic planning and team leadership. Spearheaded major projects that significantly enhanced efficiency and client satisfaction. Expert in process improvement and operations management, demonstrating exceptional financial acumen and decision-making skills. Achieved sustainable growth and fostered key stakeholder relationships, ensuring long-term success.

Performance-driven Vice President with 5 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Accomplished director with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.

Versatile leader with experience in high-stakes environments, seeking to transition into new field. Developed skills in strategic planning and operational management within fast-paced, results-driven settings. Excels in implementing growth strategies and fostering collaborative team cultures to drive success.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Performance-driven Vice President with five years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

21
21
years of professional experience

Work History

Vice President of Staffing Operations

Pple Group Subsidiary of DP World
05.2017 - 03.2023
  • Led cross-functional teams in excess of 35 managers for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Collaborated with senior management to develop strategic initiatives and long term goals increased growth in Pple health care by 55% and Pple Hospitality by 200% after COVID.
  • Identified opportunities to improve business process flows and productivity, initiated the development of the PPLE Online system, 7 separate digital programs all interfaced once operational .
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Cultivated strong relationships with key stakeholders, including customers, training institutions, and community learnership projects to promote collaboration and long-term success.
  • Negotiated high-value contracts that maximized profitability while benefiting other divisions within the group.
  • Managed financial planning and budgeting processes, ensuring fiscal responsibility and year on year increasing the PBIT of the division by a minimum of 15%.
  • Ensured regulatory compliance at all times by implementing sound internal controls systems coupled with proactive digitization.
  • Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
  • Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
  • Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs during Pple hospitality during COVID and post COVID.
  • Championed staff and management development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
  • Increased company growth through collaboration with sales I managed all marketing and social media within my divisions.
  • Delivered strong financial performance despite challenging economic conditions initiated management strategies throughout all aspects of business operations.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Created succession plans to provide continuity of operations during leadership transitions.

National General Manager Hospitality

LSC Staffing Solutions (rebranded to Pple Group)
11.2011 - 05.2017
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service. Initiated and implemented a power of 5 program.
  • Managed a diverse team of professionals, fostering a positive work environment and employee satisfaction.
  • Established comprehensive employee training programs to develop skills, improve productivity and maintain compliance.
  • Implemented operational strategies and effectively built customer and employee loyalty. Initiated and implemented Loyalty Bucks a program to allow staff to self fund their bonus.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons was able to double the Emperors palace contract.
  • Assisted in recruiting, hiring of team members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Food and Beverage Manager The Michelangelo Hotel

Legacy Hotels and Resorts
06.2005 - 11.2011
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Improved customer satisfaction by implementing innovative food and beverage menu options.
  • Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
  • Resolved customer complaints involving food or beverage quality and service.
  • Organized successful special events that contributed to increased sales figures utilizing vendors and new product activations.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties for VIP functions and events like the FIFA World Cup.
  • Managed operational inventory effectively, reducing waste and optimizing operational par stock levels.
  • Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
  • Maintained highest standards for beverage quality and service.
  • Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Deputy General Manager of The Grace Hotel

The Grace Group
02.2002 - 06.2005
  • Developed and executed annual business plans, resulting in consistent revenue growth.
  • Participated in planning process to achieve Leading Hotels of the world objectives and standards.
  • Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Reviewed performance results to target and take corrective measures with authorization and escalation.
  • Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
  • Coordinated efforts between departments for seamless execution of projects, increasing overall success rates.
  • Achieved cost savings through strategic negotiation with vendors and suppliers.
  • Led employee performance reviews, aligning individual goals with organizational objectives.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Formulated policies and procedures to streamline operations.
  • Raised property accuracy and accountability by creating new automated tracking method.

Education

DP World Licence To Manage Programme - Coaching, Mentoring And Employee Development

UCT
Cape Town
04.2001 -

Managing Manager For Results - Coaching, Mentoring And Management

GIBS
Sandton, South Africa
04.2001 -

Scotswork Negiotation Skills Programme - Negotiation Skills

Scotswork
South Africa
04.2001 -

Imperial Senior Management Programme - Senior Management of Business

GIBS
Sandton, South Africa
04.2001 -

General Management Development Program - General Management of Hotels, Staff And Guests

DNA Knowledge Network
Durban South Africa
04.2001 -

Higher Diploma in Hospitality Management - Hospitality Management

Wits
Gauteng, South Africa
04.2001 -

Skills

Team leadership

Strategic planning

Coaching and mentoring

Decision-making

Process improvement

Results-driven

Critical thinking

Business development

Budget oversight

Contract negotiation

Client relationship building

Corporate branding

Price structuring

Innovation management

Operations oversight

Financial acumen

Timeline

Vice President of Staffing Operations

Pple Group Subsidiary of DP World
05.2017 - 03.2023

National General Manager Hospitality

LSC Staffing Solutions (rebranded to Pple Group)
11.2011 - 05.2017

Food and Beverage Manager The Michelangelo Hotel

Legacy Hotels and Resorts
06.2005 - 11.2011

Deputy General Manager of The Grace Hotel

The Grace Group
02.2002 - 06.2005

DP World Licence To Manage Programme - Coaching, Mentoring And Employee Development

UCT
04.2001 -

Managing Manager For Results - Coaching, Mentoring And Management

GIBS
04.2001 -

Scotswork Negiotation Skills Programme - Negotiation Skills

Scotswork
04.2001 -

Imperial Senior Management Programme - Senior Management of Business

GIBS
04.2001 -

General Management Development Program - General Management of Hotels, Staff And Guests

DNA Knowledge Network
04.2001 -

Higher Diploma in Hospitality Management - Hospitality Management

Wits
04.2001 -

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Chantel BelloraDirector Of Operations