Chante Wyman
Learning Specialist
Cape Town
Summary
With a strong background as a Learning Specialist and currently pursuing higher education I bring a unique combination of skills and perspectives to the table. My 2.5 years of experience in learning and development have honed my ability to design and deliver effective learning solutions, while my academic pursuits have deepened my understanding of the importance of continuous improvement and the impact it has on individuals and organizations.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Learning & Development Specialist
Foundever
9 2023 - Current
- Responsible for all employee training ( New starter, up skill, cross skill, soft skill & TTT)
- Responsible for managing trainees participation of self e-learning courses and checking understanding
- Supporting Gradbay and reviewing trainees competency in the role
- Ensuring completion and implementation of Gradebook throughout the training period
- Responsible for ensuring the completion of training assessment to ensure agents are assessed accordingly and ensuring effective remediation process
- Assessing training content and methodology effectiveness by reviewing trainees feedback to bridge the gaps for improvement
Learning & Development Trainer
Webhelp
02.2022 - 08.2024
- Expert in the aviation and travel agency industry as a L&D Trainer on the easyJet & easyJet Holiday campaign
- Responsible for employee training ( induction, up skill, cross skill, system skills, soft skill and TTT)
- Reviewing, updating and creating effective Learner assessments
- Responsible for the accreditation process of trainees as they transition from training into Gradbay
- Liaise with Quality to setup new starter calibration
- Responsible for the roll out and drive of monthly quizzes across multiple LOB's with the aim to identify knowledge gaps
- Bridging gaps in agent knowledge or process by initiating and successfully executing projects, with the aim to improve operational performance metrics
- Present project ROI to key stakeholders
- Responsible for creating and updating new content, including Learning Aids with the aim of agent efficiency
- Responsible for reviewing & extracting completion of trainee e-learning courses on LMS
- Supporting Training Manager and acting as POC when required
- Providing solution to complex issues that can be fulfilled and drive efficiency within the team
- Participating in workshop development and supporting Learning manager with execution
- Supporting Learning Manager with MBR & QBR preparation
- Monitored participant workflow and behaviors throughout training process.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Subject Matter Expert
Webhelp
02.2022 - 03.2022
- Responsible for overseeing new starter and providing support on client process, knowledge
- Conducting coaching's for new starters in Academy to ensure optimal performance that contributes to organization success.
Speciality Advisor
Webhelp
07.2016 - 01.2022
- Top Customer Service Agent award and skilled on 7 Lines of Business on the easyJet & easyJet Holiday client program within webhelp
- Webchat, social media, email & voice agent
- Ensuring my performance is aligned with key performance metrics (AHT, IPH,FCR,CSAT, Attendance, adherence & conformance)
Education
BBA - Human Resource Management
Stadio Higher Education
04.2024 - Current
undefined
Pelican Park High School
03.2010 - 05.2015
Project Management: Beginner - undefined
Udemy
12.2022 - 05.2022
Instructional Design - undefined
Udemy
12.2023 - 05.2023
Design a Training Program: Setting Goals, Objective and Mediums - undefined
LinkedIn Course
09.2022 - 05.2022
Leadership mindset -
LinkedIn Course
09.2022 - 05.2022
Six Sigma Foundations - undefined
LinkedIn
09.2022 - 05.2022
Skills
- Learning Management Systems
- Career Development
- Soft skills training
- Adult Learning Theory
- Needs Assessment
- Teamwork and Collaboration
- Problem-Solving
- Time Management
References
- Dane Abrahams, Webhelp, 064 686 1537
- Anees Sumsodien, Webhelp, 083 757 1999
Timeline
BBA - Human Resource Management
Stadio Higher Education
04.2024 - Current
Instructional Design - undefined
Udemy
12.2023 - 05.2023
Project Management: Beginner - undefined
Udemy
12.2022 - 05.2022
Design a Training Program: Setting Goals, Objective and Mediums - undefined
LinkedIn Course
09.2022 - 05.2022
Leadership mindset -
LinkedIn Course
09.2022 - 05.2022
Six Sigma Foundations - undefined
LinkedIn
09.2022 - 05.2022
Learning & Development Trainer
Webhelp
02.2022 - 08.2024
Subject Matter Expert
Webhelp
02.2022 - 03.2022
Speciality Advisor
Webhelp
07.2016 - 01.2022
undefined
Pelican Park High School
03.2010 - 05.2015
Learning & Development Specialist
Foundever
9 2023 - Current
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