CHANTE BOTHMA
Pretoria
Summary
I'm motivated to be the best I possibly can for your company.With your training
and guidance, I will become the best.I'm an energetic self-starter and team builder.
Navigates high-stress situations and achieves goals on time .Collaborative team player with strong communication, decision-making and time management abilities.Talented Receptionist driven to improve productivity and customer relations through strong attention to detail and polished, professional demeanour.
Proactive problem solver with exceptional organisational skills
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Administrator
Raslouw Private Hospital
Centurion
05.2023 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Maintained personnel records and updated internal databases to support document management.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Collected, validated, and distributed information to employees.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Receptionist
Raslouw Private Hospital
Centurion
05.2023 - Current
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Panarotti's Montana
Pretoria
03.2018 - 03.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales.CASUAL WAITRESS (HOLIDAYS), Collect payments from customers
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Escort customers to their tables
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
CASUAL WAITRESS, Arrow Ridge Spur
Pretoria
03.2017 - 03.2017
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Inform customers of daily specials
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Education
High School Diploma -
IMPAQ
Pretoria, Gauteng 01.2017 - 05.2020
SA-CAA Licensed - Flight Attendant
Big Sky Academy
Wonderboom Airport 01.2021 - 03.2021
Skills
Office administration
Timeline
Administrator
Raslouw Private Hospital
05.2023 - Current
Receptionist
Raslouw Private Hospital
05.2023 - Current
SA-CAA Licensed - Flight Attendant
Big Sky Academy
01.2021 - 03.2021
Panarotti's Montana
03.2018 - 03.2018
CASUAL WAITRESS, Arrow Ridge Spur
03.2017 - 03.2017
High School Diploma -
IMPAQ
01.2017 - 05.2020
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