Chantal Ann Scholtz
Retail, F&B Manager
Gordans Bay
Summary
Proven leader in retail management, adept at boosting sales and enhancing team performance. At Musica Paarl Mall, I spearheaded initiatives that surpassed sales targets by approximately 80%, showcasing my sales expertise and strategic thinking. Skilled in recruitment and staff development, I excel in creating high-performing teams and maximizing profitability.
Overview
23
23
years of professional experience
Work History
Store manager
Musica Paarl mall
04.2018 - 10.2021
- Recruit, train and supervise of staff members
- Admin that includes banking, signing off on store reports, occupation health and safety is being adhere to, Budget management, time management, staff scheduling
- Managing staff relations - misconduct, appeals, grievances, disciplinary cases
- Accurately processing sales, exchanges and refunds as per company policies and procedures
- Stock control planning and executing of store sales and stocktakes
- Responsible for stockloss and operations in store, stockloss prevention plan was implemented
- KPI's, tracking performances in every department, growth, revenue per customer, profit margin and customer satisfaction
- Receiving and replenishing of stock
- Visual displays in store are up to standard
- Housekeeping is met
- Constantly liaising with Head office
- Merchandising products in a creative way to increase sales
- Exceeded my stores sales target by +\- 80% in 2020
- Sales motivated, Great communication skills, Team building, Problem solving, Decision making and IT skills
Front of house manager
Knead and bread bakery and restaurant
01.2015 - 03.2017
- Day to day duties includes cash up, banking, staff scheduling, enforcing quality and safety controls
- Recruit, train and supervise waiters
- Ensuring that staff give great customer service as well as monitoring the health and safety of the store.
Assistant manager
Miladys Garden Route mall
01.2013 - 01.2015
- I assisted the store manager in day to day duties such as morning meetings, cash up, banking, admin, implementing visual and housekeeping standards
- Receiving and capturing of stock
- Stocktakes weekly, planning of floor plan for sale and stocktake
- Where constantly in contact with staff an customers handled most of the customer queries and complaints
- Act as store manager when Store manager was away for any given reason.
Store manager
Rage distribution
01.2010 - 01.2013
- Recruit, train and supervise a team
- Managing the budget
- Dealt with customer queries and complaints
- Overseeing pricing and stock control
- Daily stock counts.
Department manager, clothing and home
Woolworths, Gardenroute mall
01.2005 - 01.2010
- Prepared daily work schedules for assigned tasks to 19 sales associates, 4 supervisors and 6 cashiers
- Admin that includes banking, signing off on store reports, occupation health and safety is being adhere to, Budget management, time management, staff scheduling
- Managing staff relations - misconduct, appeals, grievances, disciplinary cases
- Accurately processing sales, exchanges and refunds as per company policies and procedures
- Stock control planning and executing of store sales and stocktakes
- Responsible for stockloss and operations in store, stockloss prevention plan was implemented
- Receiving and replenishing of stock
- Visual displays in store are up to standard
- Housekeeping is met
- Constantly liaising with Head office
- Merchandising products in a creative way to increase sales.
Jr Restaurant manager
Route 66
01.2002 - 01.2005
- Recruiting, training and supervising staff
- Ordering supplies
- Staff scheduling
- Manage the budget
- Ensured that the hygiene standards are met
- Advertising and promoting the restaurant.
Tarantino's Bistro
GW
05.2023 - 07.2024
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
- Trained junior staff in proper cooking techniques, resulting in improved overall kitchen performance.
- Collaborated with team members to ensure seamless service during peak hours.
- Managed inventory levels to reduce waste and control food costs effectively.
Education
Grade 12 - undefined
High School Richard Bay
N6 - Management Information Systems
Richtek College
Richards Bay09.2001
Skills
Training and mentoring
References
- Seelan Naidu, Area manager, seelan.naidu@clicksgroup.co.za
- Dirk van Niekerk, Area manager, dirkvaniekerk@gmail.com, 071 461 1904
- Fred, Department manager, Woolworths, George, 044 803 5402
Personal Information
ID Number: 8011020016084
Timeline
Tarantino's Bistro
GW
05.2023 - 07.2024
Store manager
Musica Paarl mall
04.2018 - 10.2021
Front of house manager
Knead and bread bakery and restaurant
01.2015 - 03.2017
Assistant manager
Miladys Garden Route mall
01.2013 - 01.2015
Store manager
Rage distribution
01.2010 - 01.2013
Department manager, clothing and home
Woolworths, Gardenroute mall
01.2005 - 01.2010
Jr Restaurant manager
Route 66
01.2002 - 01.2005
Grade 12 - undefined
High School Richard Bay
N6 - Management Information Systems
Richtek College
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