Chantal Ann Scholtz
Retail, F&B Manager
Gordans Bay
Summary
Proven leader in retail management, adept at boosting sales and enhancing team performance. At Musica Paarl Mall, I spearheaded initiatives that surpassed sales targets by approximately 80%, showcasing my sales expertise and strategic thinking. Skilled in recruitment and staff development, I excel in creating high-performing teams and maximizing profitability.
Overview
23
23
years of professional experience
Work History
Store manager
Musica Paarl mall
04.2018 - 10.2021
- Recruit, train and supervise of staff members
- Admin that includes banking, signing off on store reports, occupation health and safety is being adhere to, Budget management, time management, staff scheduling
- Managing staff relations - misconduct, appeals, grievances, disciplinary cases
- Accurately processing sales, exchanges and refunds as per company policies and procedures
- Stock control planning and executing of store sales and stocktakes
- Responsible for stockloss and operations in store, stockloss prevention plan was implemented
- KPI's, tracking performances in every department, growth, revenue per customer, profit margin and customer satisfaction
- Receiving and replenishing of stock
- Visual displays in store are up to standard
- Housekeeping is met
- Constantly liaising with Head office
- Merchandising products in a creative way to increase sales
- Exceeded my stores sales target by +\- 80% in 2020
- Sales motivated, Great communication skills, Team building, Problem solving, Decision making and IT skills
Front of house manager
Knead and bread bakery and restaurant
01.2015 - 03.2017
- Day to day duties includes cash up, banking, staff scheduling, enforcing quality and safety controls
- Recruit, train and supervise waiters
- Ensuring that staff give great customer service as well as monitoring the health and safety of the store.
Assistant manager
Miladys Garden Route mall
01.2013 - 01.2015
- I assisted the store manager in day to day duties such as morning meetings, cash up, banking, admin, implementing visual and housekeeping standards
- Receiving and capturing of stock
- Stocktakes weekly, planning of floor plan for sale and stocktake
- Where constantly in contact with staff an customers handled most of the customer queries and complaints
- Act as store manager when Store manager was away for any given reason.
Store manager
Rage distribution
01.2010 - 01.2013
- Recruit, train and supervise a team
- Managing the budget
- Dealt with customer queries and complaints
- Overseeing pricing and stock control
- Daily stock counts.
Department manager, clothing and home
Woolworths, Gardenroute mall
01.2005 - 01.2010
- Prepared daily work schedules for assigned tasks to 19 sales associates, 4 supervisors and 6 cashiers
- Admin that includes banking, signing off on store reports, occupation health and safety is being adhere to, Budget management, time management, staff scheduling
- Managing staff relations - misconduct, appeals, grievances, disciplinary cases
- Accurately processing sales, exchanges and refunds as per company policies and procedures
- Stock control planning and executing of store sales and stocktakes
- Responsible for stockloss and operations in store, stockloss prevention plan was implemented
- Receiving and replenishing of stock
- Visual displays in store are up to standard
- Housekeeping is met
- Constantly liaising with Head office
- Merchandising products in a creative way to increase sales.
Jr Restaurant manager
Route 66
01.2002 - 01.2005
- Recruiting, training and supervising staff
- Ordering supplies
- Staff scheduling
- Manage the budget
- Ensured that the hygiene standards are met
- Advertising and promoting the restaurant.
Tarantino's Bistro
GW
05.2023 - 07.2024
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
- Trained junior staff in proper cooking techniques, resulting in improved overall kitchen performance.
- Collaborated with team members to ensure seamless service during peak hours.
- Managed inventory levels to reduce waste and control food costs effectively.
Education
Grade 12 - undefined
High School Richard Bay
N6 - Management Information Systems
Richtek College
Richards Bay09.2001
Skills
Training and mentoring
Personnel development
Operations
Mathematical aptitude
Accurate money handling
Sales expertise
Product and service sales
Opening and closing procedures
Merchandising
POS systems
Customer Relations
Staff Management
Team leadership and coaching
Store displays
Hourly shift management
Type laws and regulatory compliance
Bank deposit procedures
Goals and performance
Relationship building and management
Order management
Staff training and development
Strategic thinker
Maximizing profitability
Team Building
Customer Response
Budget development
Staff training/development
Scheduling
Coaching and mentoring
Effective leader
Recruitment
Employee scheduling
References
- Seelan Naidu, Area manager, seelan.naidu@clicksgroup.co.za
- Dirk van Niekerk, Area manager, dirkvaniekerk@gmail.com, 071 461 1904
- Fred, Department manager, Woolworths, George, 044 803 5402
Personal Information
ID Number: 8011020016084
Timeline
Tarantino's Bistro
GW
05.2023 - 07.2024
Store manager
Musica Paarl mall
04.2018 - 10.2021
Front of house manager
Knead and bread bakery and restaurant
01.2015 - 03.2017
Assistant manager
Miladys Garden Route mall
01.2013 - 01.2015
Store manager
Rage distribution
01.2010 - 01.2013
Department manager, clothing and home
Woolworths, Gardenroute mall
01.2005 - 01.2010
Jr Restaurant manager
Route 66
01.2002 - 01.2005
Grade 12 - undefined
High School Richard Bay
N6 - Management Information Systems
Richtek College