CHANTAL NORTJE
Quality Assurance Auditor
Bethlehem
Summary
I am a detail-oriented Quality Assurance Auditor adept at developing and maintaining strong Aviation compliance programs. Hardworking and organized professional with in-depth understanding of evaluation processes and audit procedures. Pursuing new professional challenges.
Overview
1821
1821
years of professional experience
6
6
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Quality Assurance Auditor
Air-Tec Aviation Maintenance
Bethlehem
01.2022 - Current
- Educated and oriented employees to improve compliance with quality control protocols.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Conducted organizational safety program reviews per department protocols.
- Monitored departmental forms for compliance to submissions rules and guidelines.
- Determined correct procedures for inspection and review to standardized audit processes.
- Audited activities of workers on production lines and shipping and receiving.
- Verified work accomplished by external company contractors, vendors and repair facilities met and exceeded applicable quality audits.
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
- Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
- Supported regulatory inspections by providing accurate documentation of audit findings and implemented corrective actions when necessary.
- Conducted root cause analysis for identified issues, providing actionable recommendations for process improvements.
- Leveraged data analytics tools to identify trends in audit results, enabling targeted improvements in areas most impactful on overall product quality.
- Developed and maintained detailed audit reports, allowing management to make informed decisions regarding product quality.
- Maintained a strong knowledge of industry regulations to ensure compliance with all applicable standards during audits.
- Trained new auditors on company policies and best practices, enhancing their ability to perform accurate audits.
- Sampled products to verify compliance with standards
- Investigated customer complaints to take necessary corrective actions.
- Preparation of Reports for SRB, MRB and Directors
- Acting Quality Assurance Manager (QAM) when QAM was unavailable (due to leave, illness etc.)
Operations Controller
Pambele Aviation
Midrand
01.2016 - 07.2020
- Crew check in and post flight documentation
- Client meet and greet
- Weekly management meetings (statistics and feedback given to managers)
- Updating of required publications
- Maintaining customer and airports database
- Flight following
- Scheduling crew training
- Emergency response Plan
- Flight documentation including Customs and Immigration paperwork
- Assisting with SACAA audits
- Aircraft movements
- Landing Permissions
- Petty Cash Management
- Store room stock control
- Ordering of Stationery
Operations Controller & Safety Officer
National Airways Corporation
Midrand
07.2014 - 10.2016
- Crew check in and post flight documentation
- Bookings and Quotations
- Costings
- Client meet and greet
- Weekly management meetings (statistics and feedback given to managers)
- Updating of required publications
- Maintaining customer and airports database
- Marketing
- Flight following
- Emergency response Plan
- Producing RED, YELLOW & GREEN TAGS
- Safety reports
- Risk assessments
- Resolving, rating and documenting all accidents, incidents and hazards
- Overview of aircraft maintenance schedules
- Assisting with multiple audits
- Helicopter movements
- Landing Permissions
- Site inspections & JOC Meetings
- Managed cross-functional teams for successful project execution, ensuring alignment with business objectives.
Operations Controller
Superior Pilot Services
Midrand
01.2013 - 06.2014
- Student check in and post flight collection of aircraft documentation and bags
- Bookings and Quotations
- Client meet and greet
- Hour summaries for aircraft
- Pilot summaries and salaries
- SAX student's summaries
- Weekly management meetings (statistics and feedback given to CEO and CFO)
- Student files
- Updating of required publications
- Maintaining customer and airports database
- Store room stock control
- Student kit sales
- Flight following
- Overview of aircraft maintenance schedules
- Petty Cash Management
- Booking and signing in student exams
- Assisting with SACAA audits
- Assisting with the planning and executing year end function and student awards ceremony
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Oversaw inventory control procedures, maintaining optimal stock levels while minimizing waste and obsolescence costs.
Student
43 Air School
Port Alfred
11.2011 - 07.2012
- SE-CPL & SE- IR
- ATPL Subjects
Operations Assistant
3 Diamonds Charter
Brakpan
01.2011 - 10.2011
- Flight crew check in and post flight documentation
- Flight Planning and Quotations
- Crew briefing
- Passenger meet and greet
- Preparing aircraft before departure (ensuring cleanliness and stocking the on-board bar)
- Updating of required publications
- Maintaining customer and airports database
- Store room stock control
- Flight following
- Overview of aircraft maintenance schedules
- Marketing
- Petty Cash Management
- Booking and signing in student exams
- Assisting with SACAA audits
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
General Manager and Safety Officer
Flexi Air Charters
Springs
01.2010 - 12.2010
- Developing a business plan
- Developing a safety plan
- Obtaining an Air Service License from The Department of Transport
- Point of contact for SACAA to obtain AOC
- Petty Cash Management
- Stock control
- Sourcing crew and aircraft
- Hangar and Office set up in line with OSH Act
- Compiling of Safety Management Manual
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
Operations Assistant
Babcock Central Flying Academy
Midrand
07.2007 - 12.2009
- Student check in and post flight collection of aircraft documentation and bags
- Bookings and Quotations
- Client meet and greet
- Hour summaries for aircraft
- Updating of required publications
- Maintaining customer and airports database
- Store room stock control
- Student kit sales
- Flight following
- Overview of aircraft maintenance schedules
- Petty Cash Management
- Booking and signing in student exams
- Student files
- Assisting with SACAA audits
- Provided administrative support with accurate document preparation and data entry.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Managed day-to-day department operations with effective workflow coordination.
Operations Assistant
Skyclass Aviation
Germiston
03.205 - 06.2007
- Flight crew check in and post flight documentation
- Flight Planning and Quotations
- Crew briefing
- Passenger meet and greet
- Preparing aircraft before departure (ensuring cleanliness and stocking the on-board bar)
- Updating of required publications
- Maintaining customer and airports database
- Store room stock control
- Flight following
- Scheduling crew training
- Overview of aircraft maintenance schedules
- Marketing
- Assisting with SACAA Audits
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Education
SE-CPL, SE-IR, ATPL Subjects - Pilot
43 Air School
Port Alfred, South Africa 11.2011 - 07.2012
Matric -
ST. DOMINIC'S HIGH SCHOOL
Boksburg, South Africa 01.2000 - 11.2004
Skills
- Proactive
- Excellent communication
- Organizational skills
- Professional and mature
- Analytical thinking
- Report writing
- Strong problem solver
- Interpersonal communication
- Task prioritization
- Computer literate
- Knowledge of industrial standards and regulations
- Management skills
- Extensive aviation experience
- Ability to handle pressure
- Leadership
- Proactive
Certification
MS Excel, I.T Intellect
Personal Information
- Available: 4 Weeks Notice
- Nationality: South African
- Marital Status: Married
References
REFERENCES
EMILE PITOUT
SM Air-Tec Aviation Maintenance
082 566 4676
MIKE WILLIAMS
QAM, Air-Tec Aviation Maintenance
083 474 1774
FRANCOIS JOUBERT
CEO, Pambele Aviation
082 336 1774
DITA OLSEN
Contracts co-ordinator and logistics, National Airways Corporation 081 526 4581
CATHLEN FOURIE
Operations Manager, Superior Pilot Services 082 222 9198
STEFAN VAN DER BERG
FM, 43 Air School 046 604 3600
ERNA KREBS
CFI, Central Flying Academy 011 315 0197
ST. DOMINIC’S HIGH SCHOOL
011 917 5150
Timeline
Quality Assurance Auditor
Air-Tec Aviation Maintenance
01.2022 - Current
Operations Controller
Pambele Aviation
01.2016 - 07.2020
Operations Controller & Safety Officer
National Airways Corporation
07.2014 - 10.2016
Operations Controller
Superior Pilot Services
01.2013 - 06.2014
Student
43 Air School
11.2011 - 07.2012
SE-CPL, SE-IR, ATPL Subjects - Pilot
43 Air School
11.2011 - 07.2012
Operations Assistant
3 Diamonds Charter
01.2011 - 10.2011
General Manager and Safety Officer
Flexi Air Charters
01.2010 - 12.2010
Operations Assistant
Babcock Central Flying Academy
07.2007 - 12.2009
Matric -
ST. DOMINIC'S HIGH SCHOOL
01.2000 - 11.2004
Operations Assistant
Skyclass Aviation
03.205 - 06.2007
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