Chantal Bharosa

The Cyber Security SOC Manager - SA is in charge of directing and improving Performanta's 24x7 SOC threat monitoring and response operations. The responsibilities of the SOC manager include implementing and advising on cyber security strategies including threat handling, incident management, threat investigations, building standard processes and procedures (SOPs), playbooks and additional security initiatives in order to deliver a valuable security experience to clients across the world.

The role includes leading cyber security staff, including the assessment, hiring, training, and development of the SOC personnel, as well as building and improving the SOC threat handling and reporting processes in alignment with global standards, playbook development, cross-team synchronisation and the development of a robust and effective cyber security culture.

Experienced in managing 24/7 Network Operations Centre (NOC) and Fault Management functions, with a focus on operational efficiency, compliance, and team development. Skilled in overseeing shift environments, network surveillance, incident response, and escalation management. Adept at ensuring adherence to processes, conducting network investigations, and administering trouble tickets in line with the Fault Handling Process.

Proven ability to lead major incident and problem management processes, provide advisory support, and identify training needs to maintain staff competence. Experienced in setting and evaluating KPIs, conducting performance appraisals, and ensuring compliance with HR, health, safety, and environmental standards. Strong reporting expertise, including operational, network health, and management reports, while actively managing risk exposure and assisting with cyber security incident management.

Proven leader in establishing and enforcing processes and procedures for NOC teams, subcontractors, and clients to ensure operational excellence and service quality. Skilled in developing reporting templates to track faults, maintenance, and installations, while ensuring strict adherence to SLAs and customer service standards. Experienced in escalation management, risk analysis, and decision-making to align with business objectives. Adept at creating and revising contingency plans, optimising site environmental and access tools, and overseeing effective financial management.

Experienced leader in managing and developing teams responsible for the operation and maintenance of regeneration sites, ensuring optimal use of resources across contracts. Skilled in strategic planning to build and maintain required skills and competencies, while ensuring compliance with industry standards, maintenance procedures, and labour relations.

Proven ability to analyse risks, make sound operational decisions, and implement contingency plans to support business objectives. Adept in effective financial management, delivering high-quality services in line with SLA requirements, and maintaining strong customer relationships to uphold service excellence.

Hands-on experience in the operations, maintenance, and integration of TP500 and TP5000 synchronization equipment within live network environments. Skilled in delay variation testing on both traffic and non-traffic sites, troubleshooting, and performing acceptance testing. Provided support to the planning department on synchronization-related aspects and conducted installations to ensure seamless network integration and performance.

Experienced in operations and maintenance of RNC 2600 equipment, with strong troubleshooting skills and the ability to develop structured troubleshooting schedules for field engineers. Provided support to change management processes to ensure smooth implementation and minimal service disruption.

Proven experience in ensuring 24/7 network availability through effective incident management, rapid failure recovery, and structured escalation procedures. Skilled in managing team shift plans, vacation rosters, and encouraging staff development through targeted training initiatives.

Adept at coordinating planned works, performing standby and call-out duties, and maintaining operational quality through regular alarm log backups, ticket quality checks, and fault update notifications. Experienced in producing detailed post-mortem analyses and weekly incident reports to support continuous improvement in network reliability.

Extensive experience in transmission maintenance and network quality management, ensuring optimal network and transmission availability. Skilled in reviewing NMC shift reports, monitoring alarms via NetViewer/TNMS, and responding to transmission faults within SLA.

Proficient in troubleshooting, maintaining fault equipment logs, and coordinating with First Line Maintenance or dispatching technicians when on-site intervention is required. Experienced in creating cross and port connections for customer service paths, escalating unresolved issues to the appropriate teams, and producing service performance logs for analysis and reporting.

Skilled in monitoring customer services across long-haul optical fibre networks using Siemens TNMS (Telecommunication Network Management System). Experienced in troubleshooting and resolving faults within SLA, coordinating with First Line Maintenance, and dispatching technicians when required.

Proficient in creating cross and port connections, provisioning services based on available network resources, escalating complex issues, and maintaining accurate trouble ticket updates for customers. Adept at re-routing traffic during link failures, performing regular configuration database backups, and extracting power readings and performance logs for network health monitoring.

Completed various technical training courses and performed acceptance testing and commissioning of Surpass HiT 7070 transmission equipment, ensuring proper functionality and compliance with network standards prior to deployment.