CHANOMÉ MÜLLER
Hospitality / Retail
Johannesburg , South-Africa,Gauteng
Summary
Talented Hostess dedicated to maintaining strong customer loyalty with top-notch service. Organizes and stocks workstations to stay ready for any demand. Trained in food safety, allergy protocols and special dietary limitations. Cheerful Server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
4
4
Languages
13
13
years of post-secondary education
3
3
years of professional experience
Work History
VIP Pool Butler /Hostess
SAADIYAT BEACH CLUB
Abu Dhabi, United Arab Emirataes
06.2019 - 03.2021
- Used Clover to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Answered customer questions about hours, seating and menu information.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Cashier
Safari Outdoor
Boksburg, South-Africa
05.2018 - 12.2018
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Performed cash, card and check transactions to complete customer purchases.
Ground Handling Agent
OR Tambo International Airport
Kempton Park, South-Africa
01.2018 - 03.2018
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Waitress , Front House Office , Receptionist
Premier 4* Hotel
Kempton Park, South-Africa
03.2017 - 03.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Greeted new customers, discussed specials and took drink orders.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Sales Lady
Tile Crazy
Brakpan, South-Africa
08.2016 - 01.2017
- Served customers in a friendly, efficient manner following outlined steps of service.
- Carried out day-day-day duties accurately and efficiently.
- Worked with customers to understand their needs and provide excellent service.
- Sales to Customer
- Counting of stock
- Customer Service
- Answering of phone
Education
High School Diploma -
DR WK DU PLESSIS
Springs , Johannesburg , South-Africa 01.2005 - 12.2016
Diploma - International Travel Management Diploma
TPTT Academy
Springs , Johannesburg, South-Africa 01.2017 - 03.2018
Diploma - Teaching English As A Second Language (ESL)
World TESOL Academy
71 Shelton Street , Convent Garden United Kingdom 03.2021 - 05.2021
Skills
Flexibility and Adaptability
Timeline
Diploma - Teaching English As A Second Language (ESL)
World TESOL Academy
03.2021 - 05.2021
VIP Pool Butler /Hostess
SAADIYAT BEACH CLUB
06.2019 - 03.2021
Cashier
Safari Outdoor
05.2018 - 12.2018
Ground Handling Agent
OR Tambo International Airport
01.2018 - 03.2018
Waitress , Front House Office , Receptionist
Premier 4* Hotel
03.2017 - 03.2017
Diploma - International Travel Management Diploma
TPTT Academy
01.2017 - 03.2018
Sales Lady
Tile Crazy
08.2016 - 01.2017
High School Diploma -
DR WK DU PLESSIS
01.2005 - 12.2016
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