Chaney Muller

• Established positive relationships and supported staff in successfully meeting service objectives.
• Engaged customers and provided very high level of service and support, helping find desired products and items.
• Completed customer payments and resolved service issues with management support.
• Operated and maintained UV DTF (Direct To Film) printer as well as Textile DTF (Direct To Film) printer.
• 98% Success rate at fulfilling orders before set deadline.
• Successfully assisted with both design and production across three separate departments.
• Effectively managed high-pressure customer situations in fast-paced customer service environments.

Key Learnings & Transferrable skills;

• Sage Accounting Software
• CorelDraw Graphics Suite
• Outlook
• Excel

• Received up to 15 tasks per day and determined best suited transcriptionist/s for each project.
• Assisting and supporting project manager.
• Determined project changes.
• Ensured project deadlines were met.

I provide detailed responses on up to 10 surveys per day ranging from educational research to product and service reviews.

Key Learnings and Transferrable Skills;

• Attention to detail
• Patience

• Identified opportunities and scheduled daily posts promoting the store.
• Reported social media performances and engaged with digital communities to build positive regard for company.
• Maintained social media presence by posting messages, answering posts, and monitoring responses.
• Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
• Obtained, attributed and wrote compelling captions and other text for photos.

Key Learnings and Transferrable skills;

• During the experience I improved my analytical skills by tracking and predicting follower trends and scheduling posts accordingly.
• Built on my knowledge of Social Media platforms such as, Instagram business account as well as X (formerly known as Twitter).

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Used cash registers and credit card machines to cash out up to 20 customers per day.
• Greeted new customers, discussed specials and took drink orders.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

Key Learnings and transferrable skills working as a waitress;

• Resilience
• Crisis Management
• Building Client Relationships
• Diplomacy

• Executed record filing system to improve document organization and management.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Key learnings and Transferrable Skills;

• Proactivity
• Communication
• Handling Multiple Tasks