Chanelle Trenton
Delivery Manager
JHB
Summary
Dynamic Delivery Manager, excelling in optimizing operations and enhancing client satisfaction. Skilled in SAP systems and business communication, I successfully reduced customer complaints through proactive strategies and mentored teams to foster growth. Committed to driving efficiency and collaboration across departments for improved delivery outcomes.
Overview
13
13
years of professional experience
Work History
Delivery Manager
Buhler
Johannesburg, South Africa
03.2011 - 09.2023
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Mentored junior team members to develop their skills and advance within the organization.
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Co-ordinated efforts across multiple teams during peak periods or special events to optimize staffing levels while meeting customer demand.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Contacted suppliers and vendors about issues with deliveries or products.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Collaborated with manufacturing and supply chain management.
- Tracking of order processing and initiating corrective actions when needed to meet customer expectations from order to delivery as well as invoicing stage.
- Assisting accounts receivables with outstanding payments or invoices on customer accounts.
Skills
Proficient in MS Office applications
Experience with SAP systems
Business communication skills
Proficient in verbal and written communication
Initiative-driven
Task prioritization skills
Strong organizational abilities
Dedicated to client satisfaction
Supportive team participant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Manager
Buhler
03.2011 - 09.2023