Chanelle Singh
Customer Relations Manager
Bluff
Summary
Eager and always willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
2025
2025
years of professional experience
2013
2013
years of post-secondary education
1
1
Language
Work History
Customer Relations Manager
Rigana Manufacturing
06.2024 - 11.2024
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Managed customer relations on ongoing basis to maximize customer retention.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Organized regular meetings with stakeholders across departments, ensuring alignment on goals related to improving the overall client experience journey.
- Introduced innovative solutions to recurring problems, reducing complaint escalation rates significantly.
Au pair
Au pair -America
3 2022 - 3 2023
- Take kids to school or Home school if required
- Take kids to do extra mural activities
- Take kids outdoor appointment and activities
- Assist kids with homework where needed
- Assist kids in learning new things and sensory play
- Take kids on social kids dates
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Implemented daily routine to maintain structure and stability
SALES CODER /ACCOUNTS
HYPERCHECK H/O
12.2019 - 12.2020
- Checking store supplier invoices
- Capturing invoices on pastel
- Validating and processing invoices
- Sending of invoices to be paid
- Re-entering invoice codes on excel spreadsheet to balance as per pastel
- Obtaining statements and invoices to provide bookkeeping and clerical support to all financial functions
- Accounts payable module
- Ensure that the correct VAT is applied to invoices
- Delivered consistent results under pressure by prioritizing tasks effectively during periods of high workload or tight deadlines.
Administrator
Vodacom
01.2017 - 10.2019
- Follow up on repairs daily and provide feedback to the customer
- Calling and emailing of the upgrade base daily to drive sales into the store
- In charge of stationery, stock coming in and issuing out correct stock to consultants
- Requisition pad from the consultant that requires the device which will help me track my paperwork throughout the day
- Ensure that the sales board in the back office is updated once a week for big meetings
- Capturing of all Invoices, repairs, insurances, prepaid sales on excel spreadsheet as track of record and reference
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Personal Assistant / Admin Clerk
BMW Supertech Group
08.2017 - 01.2018
- Reading, monitoring and responding to Boss emails
- Diary management
- Planning and organizing meetings
- Taking dictation
- Conducting research
- Typing documents
- Organization
- Running reports
- Filing, emailing, faxing and scanning
- Sorting client information ensuring it meets deadlines
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Matriculated -
Durban, KwaZulu-NatalCertificate in shipping - undefined
Granico Shipping
Durban, KwaZulu-NatalSkills
Career awareness in maritime
Container types & shipping terminology
Marketing/ Admin
Freight desk/ Customer service
Ships planning / assistant & office prospective
Accounts/finance
Computers
Safety (Adhering to rules and regulations)
Timeline
Customer Relations Manager
Rigana Manufacturing
06.2024 - 11.2024
SALES CODER /ACCOUNTS
HYPERCHECK H/O
12.2019 - 12.2020
Personal Assistant / Admin Clerk
BMW Supertech Group
08.2017 - 01.2018
Administrator
Vodacom
01.2017 - 10.2019
Certificate in shipping - undefined
Granico Shipping
Au pair
Au pair -America
3 2022 - 3 2023
Matriculated -
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