Wikus Botes
472 Killarney Ave Bredell, Kempton Park
Summary
Having been in the Golf Industry for for several years I hae a fresh holistic holistic approach to provide nothing less that the highest customer service, elegance, attention to detail and succession within a company. I believe and respect the responsibilities of a manager having served in this position locally and internationally .
I am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Director of Golf
Serengeti Estates
03.2020 - 02.2023
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Partnered across departments to run smooth, professional events and activities.
- Monitored budget and expenditures, keeping facility within budget.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Coordinated with other entertainment venues to create joint promotional events.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Director of Golf
Royjal Johannesburg & Kensington Golf Club
01.2015 - 03.2020
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Partnered across departments to run smooth, professional events and activities.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Monitored budget and expenditures, keeping facility within budget.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Coordinated with other entertainment venues to create joint promotional events.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Golf Operations Assistant
Saadiyaat Beach Golf Club
01.2014 - 12.2014
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Set up promotional displays and equipment for special events and activities.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Supervised gameplay and monitored guests' actions to prevent theft.
Golf Pro Shop Assistant
Serengeti Estates
09.2012 - 12.2013
- Promoted game of golf and specific golf course and maintained high level of professionalism and service.
- Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
- Administered point of sales applications and trained new team members in customer service and operations details.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
- Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Hoerskool Kempton Park
Kempton Park 12.2012
Skills
- Inventory Control Processes
- Improvement Plans
- Effective Communication
- Maintaining Clean Work Areas
- Customer Relations
- Customer Experience
- Strategic Direction
- Hospitality Management
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Additional Information
Date of Birth: 1993/12/29
ID NUmber: 9312295086086
Age: 29
Marital Status: Married
Dependants: 1 Child ( Age1)
Nationality: South African
Drivers License: Full/Clean (Code 8)
Health: Excellent
Hobbies
- Sports
- Hunting
- Fishing
- History
- Music
- Nature
References
Charmaine Van Eeden
Email:
Cell: 082 909 9223
Heidi Oosthuizen
Cell: 061 533 5738
Steward Anderson
Cell: 079 527 0857
Willie van Aardt
Cell: 081 025 2374
Timeline
Director of Golf
Serengeti Estates
03.2020 - 02.2023
Director of Golf
Royjal Johannesburg & Kensington Golf Club
01.2015 - 03.2020
Golf Operations Assistant
Saadiyaat Beach Golf Club
01.2014 - 12.2014
Golf Pro Shop Assistant
Serengeti Estates
09.2012 - 12.2013
High School Diploma -
Hoerskool Kempton Park
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