Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Chanelle Arends

Receptionist/Call Centre Administrator
Westbury

Summary

Reliable, trustworthy, and meticulous. Able to work in a team and independently. Able to work under pressure to meet deadlines. Ambitious and Goal Oriented.

Skilled call center professional with deep understanding of customer service and administrative processes. Adept at managing teams and adapting to changing priorities to achieve results. Competent in problem-solving, communication, and multitasking. Known for fostering team collaboration and maintaining high standards in all tasks.

Overview

15
15
years of professional experience
2008
2008
years of post-secondary education
2
2
Languages

Work History

Call Centre Administrator

Lesaka Technologies
07.2019 - Current
  • Participated in cross-functional initiatives aimed at improving overall company performance, contributing valuable insights from the call center perspective.
  • Reduced average call handling time by effectively utilizing resources and developing solutions for common customer issues.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Maintained accurate records of customer interactions, facilitating data-driven improvements in customer service strategies.
  • Managed high call volume with exceptional professionalism, ensuring proper escalation when necessary.

Self Service Banking

Standard Bank
01.2015 - 05.2018
  • Navigating customers on how to work the mobile application
  • Assistance with Internet Banking
  • Assistance with Cell Phone Banking
  • Walk customers through how to register for these channels
  • Assist customers to reverse debit orders
  • Logging queries for the self-service channels
  • Increase payment limits, daily withdrawal limits, and monthly limits.
  • Creating sales leads
  • Transactional Banking
  • Providing customers with detailed account balances
  • Sending out proof of payments made on the self-service channels
  • Sending customers detailed statements
  • Warm transfers to the correct departments

Receptionist

Oceana HR Professionals
08.2014 - 08.2014
  • Making copies of tenders
  • Updating whiteboard
  • Filing for HR Consultants
  • Answering the phone
  • Making sure application forms are ready for interviews
  • Daily walk around
  • Various Documents
  • Office Filing
  • Assisting with The Procurement of Goods and Services
  • Answering Phone Calls

Receptionist

Relational Database Consulting
07.2013 - 11.2013
  • Updating BEE Certificates
  • Make sure the boardroom is ready for meetings
  • Delivery of newspapers
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Responded to inquiries from callers seeking information.

Office Assistant

RSV Mining Engineering
08.2010 - 10.2012
  • Daily Filling and Administration
  • Data Capturing
  • Temporary Reception
  • Delivery and collection of mail and faxes to each area and ensuring the recipient sign in the appropriate mail delivery/collection book.

Education

Afrikaans, English, Geography, Life Orientation, History, Natural Science

Westbury Secondary School
Westbury

Office Admin Diploma - undefined

Quest Computer Skills

Skills

  • Conflict Management skills

  • Problem Solving Skills

  • Communication Skills

  • Introduction to PCs

  • Windows and File Management

  • Speed Typing

  • MS Word (Modules 1& 2)

  • MS Excel (Modules 1 & 2)

  • PowerPoint (Modules1 & 2)

  • Email and Internet

  • Practical Telephone

  • Customer Service

  • Office Admin and Filing

  • Time Management and Punctuality

  • Keeping a Diary

Personal Information

  • ID Number: 8812310133087
  • Ethnicity: Coloured
  • Gender: Female
  • Driving License: None
  • Marital Status: Single

Timeline

Call Centre Administrator

Lesaka Technologies
07.2019 - Current

Self Service Banking

Standard Bank
01.2015 - 05.2018

Receptionist

Oceana HR Professionals
08.2014 - 08.2014

Receptionist

Relational Database Consulting
07.2013 - 11.2013

Office Assistant

RSV Mining Engineering
08.2010 - 10.2012

Office Admin Diploma - undefined

Quest Computer Skills

Afrikaans, English, Geography, Life Orientation, History, Natural Science

Westbury Secondary School

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Chanelle ArendsReceptionist/Call Centre Administrator