Chanelle Andrea Strachan
Field Sales Representive
Johannesburg
Summary
Dedicated and versatile professional with extensive experience across reception, administration, personal assistance (PA), debtors, sales administration and sales representation. Skilled in managing office operations, supporting executives, handling customer accounts and driving sales growth. Strong communication and interpersonal abilities, with a proven record of delivering efficient administrative support and building lasting client. Result – driven Field Sales Representative known for high productivity and efficient task completion. Specialize in customer relationship management, strategic sales planning and market analysis skills. Sales Excel in communication, negotiation and time management, ensuring successful outcomes in competitive environments
Overview
15
15
years of professional experience
2
2
Languages
Work History
Field Sales Representative
Legend Housewares
03.2023 - Current
- Manage sales and client relationships with key retail partners to drive business growth.
- Oversee order processing, quotations, and ensured timely deliveries of products.
- Provide product expertise and training to distributors, improving overall sales performance.
- Maintain stock levels and optimized shelf layout for enhanced in-store merchandising.
- Lead a merchandising team to uphold high service standards and operational excellence.
- Conduct market research to identify selling opportunities and assess customer needs.
- Coordinate logistics for product demonstrations and training sessions, facilitating smooth operations.
- Engage with clients to address inquiries and deliver comprehensive information.
Receptionist - Sales Administrator
Legend Housewares
09.2021 - 02.2023
- Manage sales and client relationships with key retail partners to drive business growth.
- Process orders manually and automated orders on Pastel.
- Receiving and processing orders from different customer portals - Product knowledge is essential.
- Checked that orders have correct pack sizes, prices, deal prices and adding discounts when instructed.
- Attend to internal and external customer sales enquiries and queries.
- Liaise with Legend Sales Representatives and Agents regarding customer orders and daily sales.
- Invoicing and filing.
- Send instructions to the courier for partial, full returns, upliftment’s and special-order delivery instructions.
- Ensuring that new account opening forms have the correct information.
- Investigating customer order shortages and over supply.
- Assist key account executives with key account orders, processing and stock management.
- Assist with daily reports, sales reports, and target reports for sales representatives when requested.
- Assist the warehouse with logistic instructions.
- Assist the finance department with customer claims.
- Manning reception according to monthly roster.
- Sending updated prices lists and digital catalogues.
- Cold calling for timeshare and lodges orders – new accounts under my portfolio.
- Building a relationship with customers under my portfolio
Head of Reception, Functions Assistant, PA to General Manager
Randpark Golf Club
06.2016 - 09.2021
- Supervised professional greeting of clients and visitors to uphold high standards.
- Managed golf booking process, ensuring accurate handling of all inquiries by team.
- Conducted recruitment, induction and training for receptionists and meeting room coordinator.
- Implemented appraisals and performance management through monthly staff meetings.
- Led and motivated team while providing necessary guidance and support.
- Reviewed existing standards and procedures, implementing best practices for Front of House services.
- Developed skills and knowledge continuously within Front of House team.
- Operated reception rota, coordinating planned absences and managing overtime as required.
Debtors and Creditors Clerk, Receptionist, Dispenser
Erin's Optometrist Rosebank
01.2013 - 07.2017
- Submitted claims to medical aid and processed patient refunds and payments.
- Conducted age analysis reports and managed debtors and creditors journals.
- Generated bank statement reports and handled ITC handovers for outstanding accounts.
- Resolved medical aid queries and followed up on payment rejections.
- Maintained accurate bookkeeping and invoiced clients for services rendered.
- Contacted companies with overdue accounts via written communication or telephone.
- Managed front office operations, including call handling and appointment scheduling.
- Oversaw dispensing duties, prepared invoices and assisted patients with product inquiries.
Receptionist, Project Coordinator & PA
SKYCOM/G4S SOLUTIONS
11.2010 - 12.2012
- Executed project costing and control for mining operations, ensuring strict budget adherence.
- Coordinated purchase orders, quotations, and tendering processes to support operational requirements.
- Managed diary schedules for directors, optimizing appointments and enhancing productivity.
- Administered client and internal staff communications to improve collaboration.
- Oversaw staff training, medical compliance and permit management for regulatory adherence.
- Maintained branch stock control, including petrol slips and credit card tracking.
- Organized vehicle service bookings while analysing sales statistics for representatives.
- Facilitated travel arrangements and accommodations for staff attending functions.
Education
National Diploma - Public Finance & Business Administration
Institute of Health & Social Care Studies: - Institute of Public Finance & Administration
Johannesburg, South Africa03-2014
Certificate - Microsoft Projects
Damelin College
01.2010
Matric -
Langlaagte Technical High School
Johannesburg, South Africa12.2007
Skills
- Reception & Front Office Management
- Office & Administrative Support
- Personal Assistance (Diary & Travel Management)
- Debtors Control
- Problem-solving & Attention to Detail
- Sales Administration & Reporting
- Customer Service & Client Relations
- Communication & Interpersonal Skills
- Time Management & Multi-tasking
- Computer Literacy (MS Office Suite, Email & Online Systems)
Personal Information
Date of Birth : 06/11/1989 Gender: Coloured Female
Marital Status : Single Dependants : 3
Criminal Record : None Nationality : South African
References
Martin Farrell
Sales and Marketing Executive
Legend Housewares (Pty) Ltd
Telephone: +27 11 462 2250 | Mobile:+27 83 574 6100
Email: martin.f@legend-sa.co.za
Japheth Mulli
Director
Institute of Health & Social Care Studies
Telephone:011 403 1142 | Mobile:+27 68 284 3188
Awards
Employee of the year 2023
Sales Administrator - Legend Housewares
Timeline
Field Sales Representative
Legend Housewares
03.2023 - Current
Receptionist - Sales Administrator
Legend Housewares
09.2021 - 02.2023
Head of Reception, Functions Assistant, PA to General Manager
Randpark Golf Club
06.2016 - 09.2021
Debtors and Creditors Clerk, Receptionist, Dispenser
Erin's Optometrist Rosebank
01.2013 - 07.2017
Receptionist, Project Coordinator & PA
SKYCOM/G4S SOLUTIONS
11.2010 - 12.2012
National Diploma - Public Finance & Business Administration
Institute of Health & Social Care Studies: - Institute of Public Finance & Administration
Certificate - Microsoft Projects
Damelin College
Matric -
Langlaagte Technical High School
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