Microsoft
Chanell Swart
Sales, Marketing And Business Development
Nelspruit
Summary
Results-oriented Sales Executive with 17 years of experience driving business growth across various industries. Skilled in building extensive network portfolios that generate trusted referrals. Demonstrates strong salesmanship, negotiation, and closing abilities, delivering impactful presentations that enhance sales performance. Advises on trade compliance to optimize shipping processes and expand global market reach.
Overview
15
15
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Sales Executive
DHL Express
12.2025 - 04.2026
- Developed strategic sales plans to enhance market penetration and increase revenue streams.
- Fostered client relationships through regular follow-ups and tailored solutions to meet customer needs.
- Utilized CRM systems to track sales activities, ensuring data accuracy and timely reporting.
- Conducted market analysis to identify trends, opportunities, and competitive positioning strategies.
- Collaborated with cross-functional teams to streamline processes, improving overall service delivery efficiency.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Built and maintained strong relationships with key clients, enhancing customer satisfaction and loyalty.
- Collaborated with marketing teams to create targeted campaigns that resonated with prospective customers.
- Presented product demonstrations and proposals to stakeholders, effectively communicating value propositions.
- Built strong relationships with potential clients, resulting in a significant increase in new business opportunities.
- Monitored competitor activity closely, ensuring our offerings remained competitive in the marketplace.
- Designed tailored proposals for prospective clients showcasing unique features of our products/services to address their specific requirements.
- Consistently met or exceeded individual sales targets while contributing positively to the overall performance of the team.
Rep/ Area Manager
BIDFOOD
01.2019 - 01.2020
- Managed a diverse client portfolio, including top-tier establishments such as restaurants, bars, lodges, hotels, supermarkets, and government-affiliated food and beverage institutions.
- Provided exceptional service to prestigious golf clubs, notably Leopard Creek, and played a key role in catering for the renowned International Annual Golf Competition, The Dunhill.
- Fostered strong relationships with chefs, ensuring seamless order placement and conducting regular courtesy visits.
- Streamlined customer experience by assisting with online orders and coordinating order release for efficient delivery schedules.
- Implemented contingency plans for deliveries, ensuring the integrity of the cold chain, even during unexpected loadshedding events.
- Achieved monthly sales targets through strategic planning and collaboration with telesales partners in weekly alignment meetings.
- Contributed to the success of the National Annual Food Fair, enhancing brand visibility and fostering industry connections.
Administrative Controller
OLIE
07.2016 - 11.2019
- Managed opening and closing procedures for Engen Oil Centre’s retail operations using Sage Pastel.
- Oversaw comprehensive stock control for Engen’s wholesale distribution and retail shop front inventory.
- Maintained consistent daily and weekly communication with CFO Alma at MR Olie for financial oversight.
- Conducted monthly stock reconciliations with ENGEN representatives, aligning SAP data with Sage records.
- Facilitated monthly stock counts and verification processes in coordination with ENGEN Head Office.
- Orchestrated distribution orders from ENGEN Head Office to key clients, including mines and factories in the Lowveld region and companies like Sappi.
- Handled stock orders, invoicing, and quotation preparations to ensure accurate and timely customer billing.
Depot Manager
LIMPOPO DAIRY
07.2015 - 07.2016
- Expertly managed customer order processing for A1Fisheries, Boxer, Roots, and Limpopo Dairy, including Take 5 Juice distribution to major retailers such as PnP, Spar, Checkers, Makro, and Game.
- Streamlined route planning and scheduling to enhance delivery efficiency.
- Oversaw the receiving, packing, and climate control of depot and truck freezers, ensuring product integrity.
- Conducted daily inspections and maintained checklists to uphold quality standards.
- Handled returns and processed credits for expired or damaged goods with precision.
- Executed accurate invoicing and banking operations, maintaining financial accountability.
- Led a diverse team of 12-15 personnel, including drivers, cleaners, administrators, and packers, fostering a collaborative work environment.
- Maintained regular communication with the Head Office in Pietersburg, liaising with the CFO and administrators to align depot operations with corporate goals.
- Drove marketing initiatives, leveraging both print and digital platforms, and participated in corporate functions including KLCBT events.
- Coordinated travel to Head Office for essential training and meetings, ensuring alignment with organizational practices.
- Managed regional sales representative activities across the Lowveld from Acorn Hoek to Komatipoort, optimizing territory coverage.
- Facilitated daily operational meetings at the depot to ensure team alignment and goal achievement.
- Executed meticulous stock control, placing and managing weekly orders with Head Office for efficient depot distribution to customers.
- Responsible for the opening and closing of the depot, ensuring operational readiness and security.
- Alternated administrative responsibilities to accommodate personal commitments, demonstrating a strong work-life balance.
- Safely conducted weekly cash transits to Head Office, ensuring secure financial transactions.
Sales rep
LOWVELD MEDIA, NELSPRUIT
08.2014 - 07.2016
- Executed effective cold calling strategies, prepared accurate quotations, and managed payment processing.
- Addressed and resolved client complaints with a customer-centric approach.
- Collaborated with clients to develop ad briefs for the Graphic Design Team.
- Conducted regular follow-ups with TC Clients to secure monthly and yearly ad spaces.
- Enhanced advertising expertise through ongoing training at Caxton Training Academy.
- Represented the company at corporate events and new business openings.
- Designed and implemented integrated marketing campaigns across print and digital media.
- Worked in tandem with the Sales Manager to monitor and achieve sales targets.
- Contributed to the success of four publications: Lowvelder (Tuesday & Friday editions), Nelspruit Post, Mpumalanga News, and the online website, each with specific weekly/monthly goals.
Customer Care Consultant
CCV CAR CARE VOUCHER, NELSPRUIT
07.2013 - 02.2014
- Addressed client and sales representative complaints, conducting thorough investigations into service delivery issues.
- Compiled reports on service-related concerns, ensuring effective communication with relevant departments for resolution.
- Managed the cancellation process with dealerships, ensuring a smooth transition for clients.
- Monitored Customer Satisfaction Survey (CSS) feedback, promptly addressing client and technician comments.
- Maintained accurate records by capturing all service data, and coordinated the rescheduling of substandard or incomplete services.
- Efficiently handled inbound and outbound calls, contributing to the monthly calculation of technician incentives.
- Strengthened client retention by working with CCV and acting as a liaison between customers and CCV strategic partners.
- Oversaw all paid repair cases, ensuring CCV covered expenses for damages attributable to technician errors.
Account Manager / Sales / Admin / Receptionist
RIVERSIDE INDUSTRIAL
08.2011 - 07.2013
- Spearheaded brand awareness and business development initiatives by identifying and cultivating new prospects, alongside nurturing existing client relationships.
- Strategically pinpointed potential clients, assessing their unique needs to tailor sales approaches for both new and existing customers.
- Delivered exceptional service by personalizing attention to individual client requirements, enhancing client satisfaction.
- Managed comprehensive office administration tasks related to sales, order processing, and delivery coordination.
- Coordinated office administration for sales, order processing, and delivery to streamline operations.
- Procured items and garments for resale, maintaining optimal inventory levels to meet customer demand.
Education
MATRIC/GRADE 12 -
Hoërskool Eldoraigne
Pretoria, Gauteng01-2008
Dangerous Goods, Group E Course - Air Freight
Lowveld Aero Club
Nelspruit, South Africa 04.2001 -
SHE Representative - Occupational Health And Safety
Nosa
Nelspruit, South Africa 04.2001 -
Advertising - Sales
Caxton Training Academy
Johannesburg, South Africa 04.2001 -
Skills
- Sales proficiency
- Sales strategy
- Sales presentations
- Sales forecasting
- Lead generation
- Cold calling
- Objection handling
- Upselling strategies
- Client acquisition
- Sales planning
- Pipeline management
- Contract negotiations
- Value propositions
- Competitor analysis
- Data analysis
- Sales analytics
- KPI tracking
- CRM software proficiency
- New market penetration
- International business development
- Strategic prospecting (Leads & Referrals)
- Relationship building
- Executive presentations
- Customer needs assessments
- Exceeds sales goals
- Sales
- Marketing
- Customer service
- Sales analytics
Affiliations
- Advertising Regulatory Board
- Caxton & CPT
- South African Institute of Occupational Safety and Health (Saiosh)
- Odd Lot Holdings
- DHL - Certified International Specialist (CIS)
- Consumer Goods Council of South Africa (CGCSA)
- National Bargaining Council (NBC)
Software
CRM & Pipeline
ROI
AI & Sales Intelligence
Certification
Certified International Specialist
Interests
SKY DIVING, SELF-DEFENCE SEMINARS, CROCHETING
Timeline
Certified Dangerous Goods, Group E - Cargo
03-2026
Certified International Specialist
01-2026
Sales Executive
DHL Express
12.2025 - 04.2026
Rep/ Area Manager
BIDFOOD
01.2019 - 01.2020
Administrative Controller
OLIE
07.2016 - 11.2019
CPSP - Certified Professional Sales Person
07-2015
Depot Manager
LIMPOPO DAIRY
07.2015 - 07.2016
Sales rep
LOWVELD MEDIA, NELSPRUIT
08.2014 - 07.2016
Customer Care Consultant
CCV CAR CARE VOUCHER, NELSPRUIT
07.2013 - 02.2014
Boti - Code of Conduct & Ethics
02-2013
Account Manager / Sales / Admin / Receptionist
RIVERSIDE INDUSTRIAL
08.2011 - 07.2013
Dangerous Goods, Group E Course - Air Freight
Lowveld Aero Club
04.2001 -
SHE Representative - Occupational Health And Safety
Nosa
04.2001 -
Advertising - Sales
Caxton Training Academy
04.2001 -
MATRIC/GRADE 12 -
Hoërskool Eldoraigne
COURSES
- FIRST AID AND CPR
- BUSINESS MANAGEMENT
- SELF DEFENCE
- PUBLIC SPEAKING
- LEADERSHIP DEVELOPMENT
- FUCHS LUBRICANTS COARSE
- HSE REPRESENTATIVE - NOSA
IT SYSTEMS EXPERIENCE
- MS Office suite
- Social Networking
- Sage Pastel
- Quik Books
- SAP systems modules
Extra Curricular Activities - Action Netbal
Been playing Action Netbal since 2012.
Played for the Lowveld Inter-provencial Team - Mambas 2013 - 3rd in Mpumalanga Province.
Local Club Games since competing in 2013.