Summary
Overview
Work History
Education
Skills
Drivers License
Timeline
Generic
Chanell Louw

Chanell Louw

Sales And Customer Agent/Examination Assistant

Summary

Extremely knowledgeable and thorough customer service agent with an exceptional track record of client satisfaction. adept at multitasking and capable of handling client and business activities with the utmost precision and professionalism.


To obtain a position where I can fully utilize my experience, training, skills, and energy to contribute to profitability, teamwork, and company success. To continue to develop and apply knowledge to support administration requirements and functionality.

I am a goal and results orientated team player who is reliable, punctual, and experienced in taking inbound calls from customers regarding products and services. Over the phone I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reasons.


In addition, I've demonstrated that I can handle a large number of calls every day. My flawless phone manners, my clear voice, and my ability to handle irate or distressed customers are what I consider to be my strongest features. Along with the abilities mentioned, I also possess a strong work ethic, a positive demeanor, and a persistent mindset.

Overview

16
16
years of professional experience
2007
2007
years of post-secondary education

Work History

Sales agent and Service agent

Bluetech Telkom
04.2022 - 09.2024
  • Listening to customer concerns and providing information, answers, or responses
  • Taking orders and processing billings and payments
  • Obtaining and correctly recording customer information
  • Reviewing and making changes to customer accounts
  • Handling customer complaints and processing returns effectively
  • Keeping records of customer interactions
  • Ensuring customer satisfaction or referring customers to supervisors
  • Identifying opportunities to up-sell other products and services
  • Discussing product features with customers
  • Analysing customer needs and recommending products or services that will fulfil those needs
  • Assessing competitive products or services to make recommendations on which ones should be used instead

Post-paid, Prepaid, Chats and Billing Specialist

Startek Telkom Customer Care
07.2012 - 12.2021
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Addressed and resolved customer product complaints empathetically and professionally
  • Gathered and verified all required customer information for tracking purposes
  • Defused volatile customer situations calmly and courteously
  • Accurately captured on CRM, researched, and resolved customer service issues
  • Identified chronic customer issues by creating and maintaining customer complaint log
  • Assisting the customer on a chat line
  • Met or exceeded service and quality standards every review period
  • Receive daily leads, contact customers
  • Explain customers billing invoice and usages
  • Assist with email escalation
  • Processing refunds and credits
  • Merging and separating accounts
  • Updating customers banking details
  • Reinstating customer’s accounts
  • Doing number change

Examination Assistant

Gauteng Department of Education Directorate
11.2008 - 07.2011
  • Receiving and administration of matric exam scripts
  • Ensuring examination answer books were received from the district
  • Maintain an irregularity database of all scripts received
  • Retrieving scripts for Remarking and Rechecking

Education

Matric - English, Afrikaans, Accountancy, Mathematics, Biology, Economics, Business Economics

Eldorado Park Senior Secondary School

Skills

  • Extremely Organized
  • Sound bilingual abilities
  • Exceptional skills in logging numbers accurately
  • High creative thinking
  • Customer service skills

Drivers License

Code 8

Timeline

Sales agent and Service agent

Bluetech Telkom
04.2022 - 09.2024

Post-paid, Prepaid, Chats and Billing Specialist

Startek Telkom Customer Care
07.2012 - 12.2021

Examination Assistant

Gauteng Department of Education Directorate
11.2008 - 07.2011

Matric - English, Afrikaans, Accountancy, Mathematics, Biology, Economics, Business Economics

Eldorado Park Senior Secondary School
Chanell LouwSales And Customer Agent/Examination Assistant