CHANELL DALEEN MATINKA
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to overall company success. Results-oriented professional with a passion for building relationships and fostering partnerships.
Overview
13
13
years of professional experience
Work History
Customer Service Representative - Remote
ComfyGo Mobility USA
02.2024 - 12.2024
- Provided customer support for mobility products, addressing inquiries and facilitating sales.
- Communicated professionally with customers through phone, email, and online platforms.
- Coordinated orders, payments, and delivery logistics to ensure timely product fulfillment.
- Managed returns, exchanges, and warranty queries to uphold customer satisfaction.
- Handled returns, exchanges, and warranty queries to maintain high customer satisfaction.
- Coordinated orders, payments, and delivery logistics to ensure timely fulfillment.
- Maintained accurate records of customer interactions and transactions to enhance service quality.
- Collaborated with logistics and warehouse teams to streamline operations.
Customer Service Representative - Remote
Mariposa Call Centre
10.2021 - 12.2023
- Captured and maintained accurate customer data, enhancing overall service reliability.
- Delivered comprehensive support through phone, email, and live chat, improving customer satisfaction.
- Managed high volumes of interactions while maintaining efficiency.
- Managed high volumes of interactions, ensuring timely resolutions and customer engagement.
- Upheld professional communication standards during all customer engagements.
- Resolved customer issues promptly and escalated complex cases.
- Ensured data accuracy and maintained detailed records for reference.
- Met KPIs and adhered to quality assurance standards consistently.
Cleaner
SZZ Consultants
02.2021 - 10.2021
- Upheld cleanliness and hygiene standards across all facilities to ensure a safe environment.
- Managed cleaning schedules and inventory of supplies to optimize operations.
- Adhered to safety protocols while performing cleaning tasks.
- Complied with health regulations for handling hazardous chemicals to promote safety and compliance.
- Ensured safe working environments by conducting regular safety inspections.
- Coordinated cleaning schedules and managed inventory of supplies to streamline operations.
Registered Debt Collector
Legal Track
01.2020 - 01.2021
- Managed customer accounts and collections to maximize recovery efforts
- Communicated with clients regarding balances
- Negotiated payment arrangements to ensure compliance with company policies.
- Ensured compliance and accurate records
- Conducted skip tracing to locate debtors and ensure successful contact efforts.
- Verified accuracy of account information and updated records accordingly.
- Maintained detailed documentation of collection activities and customer interactions to support compliance and reporting
- Participated in meetings with internal staff to share insights and develop best practices for improving collections processes
Customer Service Agent
African Debt Advisors
10.2018 - 11.2019
- Provided empathetic customer service to enhance client experiences.
- Processed administrative documentation to ensure timely support for client needs.
- Answered incoming calls promptly and professionally within company standards.
- Managed high-volume of inbound and outbound customer calls.
- Provided assistance to clients navigating debt management options and financial solutions.
- Maintained accurate customer interaction records in CRM software to enhance follow-up and service quality.
- Streamlined administrative documentation processes to improve workflow efficiency.
- Answered incoming calls promptly and professionally, contributing to positive customer experiences.
- Handled sensitive information with confidentiality, ensuring compliance with regulatory standards.
Admin Manager
We Sell Solutions
09.2016 - 06.2017
- Managed daily administrative operations, ensuring smooth operational flow and effective resource allocation.
- Implemented office policies to improve productivity and employee satisfaction.
- Oversaw data capturing and record keeping to ensure accuracy and compliance.
- Trained new staff on administrative procedures and software systems.
- Streamlined workflow processes, enhancing customer service responsiveness and satisfaction.
- Facilitated in-service training for staff, offering mentorship and resources to promote skill development.
Distribution Clerk
Imperial Retail Logistics
04.2015 - 08.2016
- Managed inventory control and maintained stock levels for efficient distribution operations.
- Processed incoming and outgoing shipments using warehouse management systems.
- Streamlined stock handling and dispatch processes to enhance efficiency.
- Coordinated with vendors on shipment schedules and resolved delivery issues to support operational efficiency.
- Supported warehouse administration to maintain operational flow.
- Communicated effectively with vendors regarding shipment schedules and delivery issues.
- Operated computer systems to enter data related to orders and deliveries.
- Performed basic administrative tasks such as filing paperwork or generating reports.
- Supervised pickup and delivery schedule, ensuring accuracy and reliability in service delivery.
Call Centre Agent
Siyaya Debt Solutions
10.2013 - 03.2015
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Engaged with callers, clarifying information and diffusing anger to enhance customer experience.
- Handled objections and provided effective responses to customer inquiries.
- Managed inbound and outbound calls, addressing client needs and inquiries to ensure satisfaction.
- Provided information on debt management options while ensuring compliance standards.
- Handled objections and provided effective responses to inquiries, resolving issues and promoting positive outcomes.
Internship
Dental Practice
02.2012 - 04.2012
- Prepared patients for medical examinations by maintaining hygiene standards
- Coordinated office schedules and communications to enhance operational flow
- Collaborated with cross-functional teams to support goal achievement.
- Completed day-to-day duties accurately and efficiently.
Education
Management NCV - Cape Town, South Africa
College of Cape Town
Cape Town, South Africa01-2013
Grade 12 - South Africa
Malibu High School
South Africa01-2010
Skills
- Customer support
- Client management
- Client relationship management
- Order processing
- Sales closing
- Order processing and payments
- Multichannel communication
- Data entry
- Administrative support
- Computer literacy
- Microsoft Office proficiency
- Accurate record keeping
- Interpersonal skills
- Organizational skills
- Team collaboration
- Problem solving
- Conflict resolution
- Interpersonal and communication skills
References
Available on request
Community Service
- Participate in community patrols and safety initiatives.
- Assist in reporting and preventing local incidents.
- Promote awareness of safety and security practices.
Personal Information
Date of Birth: 01/21/93
Languages
- English, Fluent
- Afrikaans, Fluent
Timeline
Customer Service Representative - Remote
ComfyGo Mobility USA
02.2024 - 12.2024
Customer Service Representative - Remote
Mariposa Call Centre
10.2021 - 12.2023
Cleaner
SZZ Consultants
02.2021 - 10.2021
Registered Debt Collector
Legal Track
01.2020 - 01.2021
Customer Service Agent
African Debt Advisors
10.2018 - 11.2019
Admin Manager
We Sell Solutions
09.2016 - 06.2017
Distribution Clerk
Imperial Retail Logistics
04.2015 - 08.2016
Call Centre Agent
Siyaya Debt Solutions
10.2013 - 03.2015
Internship
Dental Practice
02.2012 - 04.2012
Management NCV - Cape Town, South Africa
College of Cape Town
Grade 12 - South Africa
Malibu High School