Summary
Overview
Work History
Education
Skills
Timeline
Waitress
Chanel  Somerville

Chanel Somerville

Waitress
Margate

Summary

Motivated waitress at engaging with personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Experienced in casual dining restaurant, and a very fast learner.

Tireless Waitress skilled at supplying customers with memorable and unforgettable service. Talented provider of fast, friendly order reception and food delivery. Accurately fulfills all special requests and addresses individual customer needs to support optimal dining experiences.

Adaptable professional with expertise in personal development, team collaboration and resolving issues with customers, waitstaff and management.

Talented in bringing skills in order management, payment processing and upselling. I like to stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

I am a hardworking and passionate waitress with strong organizational skills. Working as a waitress and in sales has taught me how to interact with customers and how to create a memorable service and dining experience.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Restaurant Waitress

Shelly Beach Ski Boat Club
Shelly Beach
12.2020 - Current
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room side work such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Completed credit payments via card processing systems.
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Office Assistant Trainee

Inkman
Manaba Beach
03.2019 - 10.2020
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Provided clerical support, addressing routine and special requirements.
  • Interacted with customers by phone, email or in-person to provide information.
  • Executed record filing system to improve document organization and management.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Education

Port Shepstone High School
Port Shepstone
01.2017 - 06.2020

GED
Online
07.2020 - 10.2021

Skills

    Conflict management

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Timeline

Restaurant Waitress

Shelly Beach Ski Boat Club
12.2020 - Current

GED
07.2020 - 10.2021

Office Assistant Trainee

Inkman
03.2019 - 10.2020

Port Shepstone High School
01.2017 - 06.2020
Chanel Somerville Waitress