Chanel Nkongolo

• Delivered exceptional customer service to a high volume of couriers through online chats, phone calls, and actions.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Ensured accurate user account management by initiating access, resolving technical issues, and securing information in the database
• Attained a high customer satisfaction rating by consistently achieving proactive one-call resolutions to customer inquiries and problems

• Served as the initial point of contact for clients, expertly managing order processing, support provision, and customer satisfaction assurance
• Expertly identified client requirements, adeptly pitched products/services, and skillfully negotiated sales terms to foster strong client relationships and maintain comprehensive client records
• Proactively generated leads through strategic networking and conducted persuasive product demonstrations to secure new business and bolster customer retention
• Diligently monitored competitive activity and stayed abreast of market trends to inform sales strategies and maintain a competitive edge

Mastered product details to offer informed and accurate information in response to a wide array of customer inquiries

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Streamlined remote support through the implementation of automation processes
• Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.