Chandre Jones
Customer Service Representative
Kewtown
Summary
Customer-focused Sales Assistant with experience in retail and customer service environments. Skilled in assisting customers, handling transactions, and increasing sales through product recommendations. Reliable, friendly, and committed to delivering excellent customer experiences.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Customer Services
Ascensos
01.2022 - Current
- Handled over 40 customer enquiries per day via phone and email
- Tracked and followed up on service requests, improving turnaround time by 20%
- Delivered consistent customer support, contributing to strong satisfaction scores
- Worked closely with supervisors to resolve escalated issues
UIF Customer Advisor
CallForce
01.2020 - 01.2021
- Managed 50–70 inbound calls and emails daily in a high-volume environment
- Resolved 75–85% of customer queries on first contact
- Provided clear information and support, reducing repeat calls and complaints
- Maintained accurate customer records and followed service procedures
Waitress
Tashreeqah's Restaurant
01.2015 - 01.2016
- Assisted 40–50 customers per shift, ensuring friendly and efficient service
- Recommended menu items, increasing average customer spend by 10–15%
- Handled cash and card payments accurately with 100% transaction accuracy
- Resolved customer concerns promptly, contributing to high repeat-customer rates
Education
High School - High School NSC Certificate
Garlandale High School
01.2014
Skills
Customer service and relationship building
Product knowledge & recommendations
Active listening and clear verbal communication
Time Management
MS Word & Excel (basic)
Ability to work under pressure
Timeline
Customer Services
Ascensos
01.2022 - Current
UIF Customer Advisor
CallForce
01.2020 - 01.2021
Waitress
Tashreeqah's Restaurant
01.2015 - 01.2016
High School - High School NSC Certificate
Garlandale High School