CHANDIRAN MOODLEY

Outline: Spearheading sales analysis, actively participating in impactful channel projects to enhance customer experience and drive revenue and delivering actionable insights to drive informed decision-making. Prioritizing regulatory compliance to optimize competitiveness and elevate customer satisfaction.

• Produce impactful reports that offer comprehensive, regionally and nationally broken-down overview of channel performance.
• Identify sales optimization opportunities, resulting in 15% increase.
• Present concise reports to senior management, highlighting key areas.
• Assist in forecasting and budgeting processes.
• Coordinate with regional stakeholders for successful project execution.
• Delegate tasks based on team members' strengths, improving efficiency by 40%.
• Lead training initiatives, ensuring timely completion for all stores.
• Conduct quarterly reviews, improving customer retention by 25%.
• Collaborate with risk teams, enhancing channel resilience and preparedness.
• Introduce new products, resulting in 12% increase in sales.
• Review project requirements for successful outcomes.
• Digitize spreadsheets, saving 50% of time on data analysis.
• Optimize engagements, improving cash flow by 30%.
• Partnered with multidisciplinary teams to develop new revenue streams.

Outline: As a key contributor reporting to the Director, successfully drove sales and revenue growth through efficient management of people and multiple store operations, cross-store team leadership, collaborative supplier partnerships, streamlined stock management practices, strategic customer engagements, implementation of policies and procedures, identification of growth opportunities, feedback-driven improvements, and execution of impactful marketing campaigns.

• Drove (+18%) surge in sales through strategic collaborations, customer-centric initiatives, and streamlined processes, fostering enduring customer loyalty.
• Managed end-to-end Sales & Revenue operations for multiple stores, aligning with profitability and Vodacom standards.
• Oversaw team of 70 individuals, ensuring optimal day-to-day operations achieving (+10%) improvement in productivity.
• Successfully negotiated with Original Equipment Manufacturers (OEMs), resulting in (+15%) increase in margins.
• Implemented robust stock management methodologies, leading to (+20%) improvement in accurate forecasting.
• Interacted directly with strategic customers, closing sales opportunities for Data Solutions with (+12%) conversion rate.
• Developed and implemented operating procedures, and quality management, resulting in (+15%) increase in customer satisfaction.
• Supported company growth by generating new business opportunities, contributing to (+7%) increase in sales.
• Analyzed and mapped business processes, providing recommendations that led to (+30%) increase in operational efficiency.
• Developed metrics to identify inefficiencies, leading to (+25%) improvement in cost savings and cash flow optimization.
• Successfully implemented targeted marketing campaigns resulting in (+5%) increase in sales.

Outline: Delivered nationwide sales growth (+15%) and maximized profitability (+10%) through innovative strategies. Aligned marketing channels, ensuring exceptional customer experiences and strong market position (+20%). Cultivated strong regional relationships to drive sales ambition (+18%) and sustain growth.

• Achieved (+15%) increase in nationwide sales and drove brand growth through dynamic franchise management.
• Optimized revenue streams and implemented innovative business plans, resulting in (+10%) improvement in profitability.
• Aligned marketing efforts and seamlessly integrated digital and physical channels, leading to exceptional customer experiences and market positioning (+20%).
• Managed network of franchise stores nationally in collaboration with regional teams, resulting in (+12%) growth in overall sales.
• Provided leadership, insight, and mentoring to newly appointed franchisees, resulting in strong profitability & growth.
• Cultivated strong supplier relationships and executed benefit-oriented sales presentations, resulting in (+18%) increase in sales.
• Conducted weekly regional meetings for effective communication, information sharing, and strategic alignment (+25% efficiency).
• Monitored competitor activities and responded proactively, maintaining relevancy and competitive edge (+15% market share).
• Successfully completed profitable projects in collaboration with multidisciplinary teams and stakeholders, resulting in (+25%) accretive revenue.
• Diagnosed root causes of complex operational issues and implemented effective solutions, reducing queries by 95%.

Outline: Implemented standardized operations, strategic training initiatives, and effective communication strategies to achieve remarkable sales growth and global brand alignment. Drove 5% YoY sales growth through challenging KPI targets.

• Orchestrated global brand alignment, surpassing retail deliverables and achieving remarkable sales growth.
• Standardized operations and established distinct brand identity, setting new industry standards.
• Maximized revenue potential through strategic staff training, impactful communications, and innovative digital capabilities.
• Led training initiatives to ensure adherence to global standards.
• Supported retail stores in delivering exceptional customer service and competitive differentiation.
• Introduced challenging strategic KPI targets, resulting in 5% YoY sales growth.
• Attracted new consumers through successful launch of digital capabilities in franchise stores.
• Oversaw communications management to key stakeholders throughout project lifecycles.
• Promoted brand identity by maintaining consistent visual merchandising across all regions.

Outline: Managed 30 stores across territories, achieving 12% market share growth. Minimized churn, increased retention, and maximized profitability. Drove collaboration with Franchisees. Analyzed performance, provided solutions. Ensured safety compliance. Boosted brand awareness by 30%. Optimized stock, improved training.

• Managed and oversaw 30 stores across regions, ensuring seamless communication and collaboration for efficient operations.
• Achieved market share growth of 12% across postpaid, prepaid, and data segments.
• Implemented strategic initiatives to minimize churn (8% reduction), increase customer retention (10% improvement), and maximize profitability (18% increase).
• Conducted regular visits to Franchisees, fostering strong relationships and driving growth with aligned goals.
• Analyzed operational performance, identified areas for improvement, and provided actionable solutions.
• Built strong networks across regions, promoting knowledge sharing and best practices.
• Improved training programs, resulting in significant increase in Net Promoter Score (+15%).