Job Search Status
Open to workDesired start date: Immediately
Open To Work
Chancel Celmar Boungou Boungou
Tour Guide
Cape Town
Work Preference
Summary
Dynamic and results-driven Freelancer Tour Guide at Still Water Safari, renowned for enhancing guest relations and travel recommendations. Achieved high customer satisfaction through personalized tours and effective communication. Proficient in multiple languages, fostering memorable experiences for diverse groups while mentoring junior team members in leadership and best practices.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Freelancer Tour Guide
Still Water Safari
03.2022 - Current
- Conducted detailed site inspections to ensure work met or exceeded project specifications.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
- Mentored junior team members in best practices for construction management and leadership development skills.
- Supervised additional subcontractors and craftsmen.
- Delivered high level of service to all customers and effectively resolved issues.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
Education
High School Diploma -
Poaty Bernard, Technical
Congo Brazzaville 10-2007
Skills
Guest relations
Travel recommendations
Proficient in language
Timeline
Freelancer Tour Guide
Still Water Safari
03.2022 - Current
High School Diploma -
Poaty Bernard, Technical