Chanalie de Jonge
Pretoria
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
23
23
years of professional experience
Work History
Owner
Tamboekie ontwerpe
Pretoria
06.2020 - Current
- Identified new opportunities for growth, expansion, and diversification.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Reviewed legal documents related to business operations.
- Developed style guides for visual elements such as branding systems, typography standards, color schemes, photography styles.
- Produced comprehensive graphic design works including logos, icons, flyers, brochures and other visuals for print or web.
- Managed inventory of production equipment and supplies.
- Designed, implemented and monitored agricultural production processes.
- Monitor production output for quality assurance purposes.
- Maintained accurate records of daily production output.
HR & Fleet Manager
Benco Machines
Pretoria
07.2013 - 03.2020
- Developed and implemented HR strategies to improve employee engagement and retention.
- Organized and facilitated team-building activities, including daily staff meetings.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Coordinated training programs for new employees and existing staff members.
- Responded promptly to employee inquiries about policies or procedures.
- Drafted job descriptions based on current roles within the organization.
- Handled employee discipline and termination to address policy infractions.
- Suggested promotions and wage increases according to employee performance.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
- Assessed fuel usage and developed strategies to reduce costs and improve efficiency.
- Reviewed driver logs for accuracy and compliance with regulations.
- Managed daily operations of the fleet department including staffing, scheduling and performance management.
- Researched new technologies such as GPS tracking systems to determine cost-effectiveness in improving fleet operations.
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
- Coordinated payroll, manpower projection and data entry while scheduling staff, overtime and vacation hours to optimize productivity.
Manager
Grand Hotel
Utrecht
07.2008 - 06.2013
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Maintained the hotel's high standards of customer service and quality assurance.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Analyzed data to identify trends in customer satisfaction ratings and addressed any issues accordingly.
- Coordinated with vendors to arrange catering services for special events held at the hotel.
- Implemented cost control measures such as purchasing supplies in bulk or negotiating better rates from vendors.
- Provided training to staff members on event planning procedures and protocols.
- Planned menus and directed food service staff during events.
- Created and maintained event budgets, tracked expenses and reconciled accounts.
- Conducted regular meetings with staff to discuss progress, challenges, and opportunities for improvement.
- Scheduled candidate interviews with hiring managers and other stakeholders.
Debtors and Creditors Klerk
CFP Tyes
Utrecht
01.2006 - 06.2008
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Verified accuracy of account information and updated records accordingly.
- Explained the consequences of non-payment in a professional manner.
- Reconciled discrepancies between customers' accounts and statements of account.
- Performed collections activities, including contacting delinquent customers by phone or letter.
- Prepared monthly aging reports to identify overdue payments.
- Provided support on all aspects of the accounts receivable process.
- Monitored customer accounts to detect fraudulent activity.
- Generated regular statements of account for customers.
- Assisted with customer requests and answered questions to improve satisfaction.
- Oversaw daily operations of the cash cage, ensuring that all customer transactions were processed accurately and efficiently.
Administrative Manager
TWK
Dundee
01.2002 - 12.2006
- Developed and implemented administrative procedures to maximize efficiency.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Monitored office inventory to maintain supply levels.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Pitched in to help with office tasks during busy periods and staff absences.
- Provided support during stocktaking activities to ensure accurate counts of inventory items.
- Reviewed and analyzed daily stock market activity to identify profitable trading opportunities.
- Oversaw daily operations of the cash cage, ensuring that all customer transactions were processed accurately and efficiently.
Education
High School Diploma -
Utrecht High School
Utrecht12-2000
Skills
- KPI Management
- Regulatory Compliance
- Marketing tactics
- Budget Administration
- Labor Relations
- Business Management
- Quality Management
- Delivery Management
- Administrative Management
- Restaurant Management
- Venue management
- Data Management
- Team Management
- Production Management
- Management
- Administration management
- Time Management
- Procurement Management
Languages
Afrikaans
First Language
English
Proficient (C2)
C2
Timeline
Owner
Tamboekie ontwerpe
06.2020 - Current
HR & Fleet Manager
Benco Machines
07.2013 - 03.2020
Manager
Grand Hotel
07.2008 - 06.2013
Debtors and Creditors Klerk
CFP Tyes
01.2006 - 06.2008
Administrative Manager
TWK
01.2002 - 12.2006
High School Diploma -
Utrecht High School
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