Summary
Overview
Work History
Education
Skills
Timeline
Generic
Chame  Bilali

Chame Bilali

Johannesburg

Summary

Dynamic Assistant Manager at Kamal with a proven track record in enhancing customer service and team performance. Expert in conflict resolution and staff training, successfully implemented marketing strategies that boosted sales. Adept at fostering team leadership and development, ensuring a cohesive and motivated workforce.

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work History

Assistant Retail Store Manager

Kamal
Johannesburg
02.2023 - Current
  • Assisted in managing daily operations and team schedules.
  • Guided team members in resolving customer inquiries effectively.
  • Supported the development of marketing strategies for promotions.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Coordinated staff training sessions to enhance service quality.

Education

Masuku Secondary School
Mangochi, Malawi
08.2018 - 08.2025

Skills

  • Customer service
  • Team building
  • Conflict resolution
  • Marketing strategy
  • Staff training
  • Time management
  • Meeting facilitation
  • Product and service sales
  • Team leadership
  • Sales strategies
  • Negotiation
  • Staff management
  • Staff development

Timeline

Assistant Retail Store Manager

Kamal
02.2023 - Current

Masuku Secondary School
08.2018 - 08.2025
Chame Bilali