Summary
Overview
Work History
Education
Skills
Occupation
Ethnic Group
Drivers License
Desired Job Location
Current Employer
Marital Status
Dependence
Residential Location
Professional Courses Training
Availability
Personal Information
References
Timeline
Generic

CHALTON KOK

Cape Town

Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Operations Manager position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience
1
1
Language

Work History

Operations Manager

RSC Consulting Services
03.2019 - 09.2022
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
  • Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Risk Manager

RSC Consulting Service
12.2014 - 09.2022
  • Enhanced risk identification processes for early detection and mitigation of potential threats.
  • Evaluated emerging risks in the market through continuous monitoring and research, enabling proactive response measures.
  • Assisted in the development of enterprise-wide business continuity plans, minimizing disruptions caused by unforeseen events or disasters.
  • Managed insurance programs efficiently, balancing coverage needs with budgetary constraints while maintaining adequate protection against losses.
  • Optimized the allocation of resources to mitigate identified risks, maximizing financial stability.

Groceries | Perishable Manager

RSC Consulting Services
06.2016 - 03.2019
  • Streamlined operations by enhancing communication between various perishable departments regarding shared resources or overlapping responsibilities.
  • Implemented a robust training program that increased employee knowledge of perishable products, handling procedures, and safety regulations.
  • Maintained up-to-date knowledge of industry trends, competitor offerings, and regulatory changes to make informed decisions for the perishable department''s continuous improvement.
  • Led a high-performing team of associates through consistent coaching, feedback, and recognition for their achievements.
  • Managed budget effectively by optimizing labor costs and minimizing waste through improved forecasting techniques and scheduling adjustments.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
  • Reduced shrinkage levels by conducting regular audits, monitoring expiration dates, and ensuring proper rotation of products.
  • Ensured compliance with food safety standards by regularly inspecting storage areas, equipment maintenance, and employee practices.

Outbound | Dispatch Manager (HOD)

RSC Consulting Services
12.2014 - 06.2016
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Gathered feedback from various stakeholders – such as drivers, customers, warehouse staff – to identify areas of improvement within the dispatch process.
  • Optimized resource allocation to minimize costs while maintaining high service levels.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
  • Led cross-functional projects aimed at improving operational procedures within the organization as a whole.
  • Mentored new hires in navigating the complexities of the Dispatch Manager role.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
  • Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
  • Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
  • Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
  • Reduced response times with effective dispatcher training and timely decisionmaking.
  • Prepared budget reports and identified resource and labor needs for forecasted workloads.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
  • Reported to management operational activities and maintained current records.
  • Recorded and secured archives of customer requests, services performed, and other dispatch information to maintain accurate records and appropriate filing systems.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.

Education

Oaklands Secondary School

Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook)undefined

Occupation

Operations Manager

Ethnic Group

Coloured

Drivers License

Code 10 pdp

Desired Job Location

  • Cape Town
  • Johannesburg, Gauteng

Current Employer

Oscar & Anthony Projects

Marital Status

Divorce

Dependence

3

Residential Location

31a Johnvlei Walk, Hanover Park, Cape Town, 7780

Professional Courses Training

  • Fire Fighting, 2019
  • First Aider, 2022
  • SHE Rep Training
  • Introduction to Samtrac / Samtrac
  • Ammonia Training, 2022

Availability

Immediate

Personal Information

  • KOK, CHAITON OSCAR, M, RSA, 9002115153089, 02/11/1990, RSA, CITIZEN, 03/05/2019, 02/9002115153089, 12/14/2032 - 12/13/2027, EC1, Passengers, Goods, D Dangerous Goods, Als 125 cc, GVM 3500 kg, GVM 750 kg, GVM 16000 kg, None, 12/12/2024, None, 9002115153089, Accounting, 84, Business, 73, English Home Language, 54, Afrikaans Second Additional Language, 92, Mathematics Literacy, 70, Life Orientation, 85, 9203450390176, 12/01/2009, Introduction to SAMTRAC, 10/04/2021 - 10/08/2021, True, 32 Reedbuck Cres, Randjespark, Midrand, 0001, +27 87 330 3790, True, 5, Chantal Gray, Managing Director, TC|21|123536, Ammonia Site Incident Response Training, Pick n Pay DC, Phillipi, 2022/079, Merseta Accredited Assessor, SAQCCGas Inspector No. 1251, 02/01/2022
  • Gender: Male
  • Nationality: South African

References

  • Sedick Hill, General Manager, (+27) 76 970 1605
  • Raoul Zeeman, General Manager, (+27) 73 955 9511
  • Mapula Sasa, General Manager, (+27) 82 951 9083

Timeline

Operations Manager

RSC Consulting Services
03.2019 - 09.2022

Groceries | Perishable Manager

RSC Consulting Services
06.2016 - 03.2019

Risk Manager

RSC Consulting Service
12.2014 - 09.2022

Outbound | Dispatch Manager (HOD)

RSC Consulting Services
12.2014 - 06.2016

Oaklands Secondary School

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