Chadwyn Jooste
Liquor Store Manager
Johannesburg
Summary
While working in the Retail industry, both Liquor/Wine and Online Shopping Sector. I have developed a thirst to know and learn more. My passion has continued to grow over the years which drives me to manifest a strong career, critical and strategic determination to solve any problem I may face and strive to be the best I can be in a team.
To learn new skills, adapt to new environments and to improve on a daily basis.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Liquor Store Manager
PNP On Nicol
03.2022 - Current
- Manage the stand-alone Liquor Store.
- Interacted closely with suppliers and executives on in-store deals, space planning and store exclusive initiatives, fixtures to highlight premium products, and attractiveness to customers and potential investors.
- Enforced attention to detail with regards to merchandising standards, pricing and promotional guide lines
- Part of a team that planned monthly wine tastings and dinners, exclusive to our store hosted at our restaurant.
- Place liquor orders. Ensuring sufficient stock pressure for promotions.
- Manage frontline activities in the Liquor Store - Supervise tills as well as interacting with customers to better improve service delivery across the department.
- Ensure that hygiene, housekeeping and safe working standards are maintained.
- Ensure that security procedures are adhered to, keeping a consistent presence in the store.
- Approach and advise customers in a businesslike manner. Ensuring that I am knowledgeable on all products that we sell as well as alternatives to products that we do not.
- Artistic, creating signage artwork and static promotional content.
- Prevent wastage / shrinkage / damages. Ensuring stock rotation is conducted as well as detail checks on all incoming stock.
- Communicate effectively with employees, management, customers and suppliers.
- Embracing creativity in all staff whilst monitoring standards and improving motivation in staff members.
- Ensure that all administration is completed accurately and timeously.
- Opening and Closing procedures, including maintaining a clean and well stocked department throughout the day.
- Extensive experience in stock-take (both financial and daily targeted counts).
- Inventory procedures; receiving, stock adjustments and wastage/shrink control.
ASAP! / Bottles App Manager (Omnichannel)
Pick N Pay On Nicol
09.2019 - 05.2023
- Oversaw and managed ASAP!/Bottles Online Shopping App's
- Implemented shop floor layout and picking sequencing, and formulating and managing the picking team.
- Communicating new ideas and feedback existing faults through the testing period of the new omnichannel entity.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Specialist (Wine)
PNP On Nicol
09.2019 - 03.2022
- Following new trends in the ever-growing wine industry and finding ways to implement it within our store.
- Constructing creative and attractive displays to attract customers to specials and new products.
- Working alongside a wine sommelier as an 'understudy'; learning about different wine grape varietals and their origins.
- Interacting with customers. With my background in hospitality, I was able to suggest food pairing with certain wines and liquor.
- Executing promotions, involved in instore tastings and activations.
Specialist (Restaurant)
PNP Thyme On Nicol
01.2018 - 09.2019
- Managing front-of-house, welcoming and seating customers; managing waiters.
- Running restaurant bar; conducting daily stocktake, comparative sales reporting, induction of new staff and new menu items.
- Involved in menu item costing, goods purchasing and inventory procedures within the restaurant.
- Worked with 'The Good Food Studio', planning and hosting events, dinner parties, launch functions; this included hosting/serving, menu tasting and pairing.
- Planned daily section rotations for waiters and workflow, as well as cashing up and running 'end of day' functions/procedures.
Education
Professional Chef Programme -
The Swiss Hotel School
12.2014 - 11.2017
High School (Matric - Diploma) - undefined
Jeppe High School for Boy
01.2010 - 12.2014
Skills
Extensive experience in Retail, Hospitality and partially in back-end online shopping
Proficient Organizational and problem solving Skills
Team Orientated
Proficiently skilled in verbal and written communication
Great computer skills (MS, Office, SAP)
Always eager to learn new skills and growing in experience
Exceptionally motivated to do over and beyond what is required of me
Artistic, creating signage artwork and static promotional content
Timeline
Liquor Store Manager
PNP On Nicol
03.2022 - Current
ASAP! / Bottles App Manager (Omnichannel)
Pick N Pay On Nicol
09.2019 - 05.2023
Specialist (Wine)
PNP On Nicol
09.2019 - 03.2022
Specialist (Restaurant)
PNP Thyme On Nicol
01.2018 - 09.2019
Professional Chef Programme -
The Swiss Hotel School
12.2014 - 11.2017
High School (Matric - Diploma) - undefined
Jeppe High School for Boy
01.2010 - 12.2014