Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Chad Trollip

Chad Trollip

JOHANNESBURG

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Guest recovery and interaction and POS setup.

Overview

8
8
years of professional experience

Work History

Restaurant Manager

Gervasi Vineyard
05.2023 - 01.2024

Extensive wine and spirit training on Gervasi brand liquor. Thorough knowledge of Crush House menu. Highest service standards from working in upper dining restaurant. General management duties - pre shift meetings, Micros POS setup, Stock taking, Event setup and organization, guest recovery.

Cashing out servers, shift reports and planning and coordinating menus with head chef.

Restaurant Manager

BallenIsles Country Club
07.2022 - 04.2023

Provide the highest standard of service in both circle 100 restaurant & Evolution Fine Dining. Conduct myself professionally and according to strict fine dining procedures. Thorough knowledge of various upmarket wines and beverages / cocktails. Stock taking, Micros POS setup. Guest problem solving and recovery as well as organizing, hosting and setup of events and banquets.

Post shift reports and cashing out. Staff control, food control and sales.

Server

Fireroom
09.2021 - 05.2022

Fine dining server training and menu knowledge. Table side service of food and beverage items. Extensive training in wine pairing and service as well as creating personalized events and menus.

Server

Calistos
10.2020 - 07.2021

Extensive server training and menu knowledge. To promote and upsell food and beverage items. Friendly and professional interaction with patrons. Host and take charge of organizing various events and functions such as bachelor / birthday parties held in events room. Ensure complete and excellent customer service.

1st Mate

Monocle Fractional Yachts
05.2016 - 05.2018

Cruising itinerary starting in Puerto Rico all through the Caribbean and Bahamas up to Florida. Crew of 4 with my duties involving general engine maintenance, exterior upkeep, watch duties and guest outings as well as dinner service with interior in the evenings.

Education

Food Handlers Course -

Safe Staff
Florida
07.2022

Micros (Oracle) Training -

Udemy
Florida
06.2022

RYA Yachtmaster -

Ocean Sailing Academy
Cape Town
12.2011

High School Diploma -

Marist Brothers
Johannesburg
12.2010

Skills

  • Employee Performance Evaluations
  • Reservation handling
  • Food plating and presentation
  • Point of Sale (POS) system operation

Software

Microsoft

Micros POS

Timeline

Restaurant Manager

Gervasi Vineyard
05.2023 - 01.2024

Restaurant Manager

BallenIsles Country Club
07.2022 - 04.2023

Server

Fireroom
09.2021 - 05.2022

Server

Calistos
10.2020 - 07.2021

1st Mate

Monocle Fractional Yachts
05.2016 - 05.2018

Food Handlers Course -

Safe Staff

Micros (Oracle) Training -

Udemy

RYA Yachtmaster -

Ocean Sailing Academy

High School Diploma -

Marist Brothers
Chad Trollip