Chad Jackson
Parow, Cape Town
Summary
Driven On-consumption Specialist with demonstrated expertise in customer engagement, process optimization, and inventory management. Proven track record in enhancing customer satisfaction and supporting strategic product launches.
Overview
2027
2027
years of professional experience
Work History
On-consumption Specialist
Heineken Beverages
Cape Town
2024 - Current
- Collaborated with cross-functional teams to enhance product knowledge and customer engagement.
- Analyzed market trends to inform strategic decisions for product launches.
- Developed training materials for staff to improve operational efficiency and service quality.
- Managed inventory levels to ensure product availability and minimize waste.
- Coordinated promotional events to enhance brand visibility and engage customers.
- Assisted in implementing sustainability initiatives aligned with corporate responsibility goals.
- Conducted regular assessments of processes to identify areas for improvement and optimization.
- Engaged with customers to collect feedback and guide future product development.
- Coordinated with other departments to ensure efficient workflow processes.
- Analyzed customer needs and recommended appropriate products or services.
- Performed quality assurance testing on newly developed software applications.
- Maintained accurate records of customer interactions and feedback.
- Assessed customer inquiries to determine their needs effectively.
- Set specific goals for projects to measure progress and evaluate end results.
Sales Represntative
Heineken
Robertson
2022 - 2023
- Engaged customers to promote product knowledge and brand loyalty.
- Collaborated with team members to exceed sales goals and targets.
- Provided exceptional customer service to enhance shopping experiences.
- Conducted market research to identify customer preferences and trends.
- Facilitated product demonstrations at events to increase brand visibility.
- Assisted in training new sales team members on best practices.
- Utilized point-of-sale systems for efficient transaction processing.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed tailored sales techniques that effectively sold and upsold services to new and existing clients.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers, enhancing profitability and customer satisfaction.
- Provided technical support for customers using the company's products or services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Reviewed monthly performance against targets set by management team.
- Researched competitors' products, prices, and sales techniques.
- Identified opportunities for cross-selling additional products and services.
- Managed inventory levels by ordering sufficient stock for each account.
- Coordinated with other departments to ensure timely delivery of orders.
- Collaborated with marketing team to create promotional materials for products and services.
- Negotiated deals and handled complaints or objections.
- Listened to customer needs to identify and recommend best products and services.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Temp Admin Clerk
Distell
Cape Town
2021 - 2022
- SMaintained accurate records of inventory and supplies for efficient operations.
- Assisted in organizing and scheduling meetings for staff and management.
- Processed incoming correspondence and directed requests to appropriate departments.
- Coordinated procurement of office supplies and tracked inventory levels to ensure availability.
- Supported team members with administrative tasks and project coordination efforts.
- Managed stock intake and distribution processes.
- Oversaw operations and staff as acting Trade Express Manager on weekends.
Manager
MIB
Cape Town
2016 - 2020
- Facilitated team meetings to align on project updates and operational strategies.
- Oversaw inventory management processes and maintained stock levels.
- Implemented process improvements to streamline daily operations and workflows.
- Evaluated staff performance and resolved issues to maintain team effectiveness.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with industry regulations and company policies.
- Implemented quality control measures to uphold company standards.
Administrator
Spur Franchise
Cape Town
02.2016 - 09.2016
- Managed daily administrative tasks to support franchise operations.
- Facilitated communication between franchise owners and corporate office to ensure alignment on operational goals.
- Tracked inventory and supplies to support seamless franchise operations.
- Implemented filing systems to enhance document retrieval processes.
- Supported the development of marketing materials for franchise promotions.
- Responded to customer inquiries to ensure a positive experience for clients.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Responded promptly to customer complaints in a professional manner.
- Improved office organization by developing filing system and customer database protocols.
- Updated databases with new employee information, job changes and terminations.
- Coordinated logistics for meetings and conferences to enhance stakeholder engagement.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
Store Manager
Liquor City
Cape Town
10.2015 - 01.2016
- Managed daily store operations and staff scheduling for optimal efficiency.
- Oversaw inventory management to ensure proper stock levels and organization.
- Trained and mentored team members on customer service best practices.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained compliance with health and safety regulations throughout the store.
- Collaborated with suppliers to optimize product delivery and quality standards.
- Conducted regular audits to ensure accurate pricing and inventory records.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Coordinated weekly work schedules for store personnel to ensure adequate staffing.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated and maintained store signage and displays.
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and evaluated staff adherence to enhance customer experience.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to drive sales and optimize profitability across product lines.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Implemented efficient systems for tracking stock movement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Delegated work to staff, setting priorities and goals.
Temp Centre Manager
Eris Property Group
Cape Town
07.2015 - 08.2015
- Managed property operations to ensure compliance with company standards.
- Coordinated tenant communications and efficiently resolved maintenance requests to enhance tenant satisfaction.
- Oversaw lease agreements, ensuring timely renewals and accurate documentation to maintain occupancy rates.
- Evaluated staff performance regularly to identify areas for improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during organizational change and crisis situations, guiding team through transitions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Office Assistant
Eris Property Group
Cape Town
11.2011 - 03.2014
- Managed daily office operations and maintained organized filing systems.
- Assisted in scheduling appointments and coordinating meetings for staff.
- Handled incoming calls and responded to inquiries promptly and professionally.
- Prepared documents, reports, and presentations for team meetings.
- Supported team members by providing administrative assistance.
- Coordinated office supplies inventory and facilitated procurement processes.
- Ensured functionality of office equipment through regular maintenance checks and coordination of repairs.
- Implemented efficient workflows to streamline daily administrative tasks.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Answered phone calls and directed them to appropriate personnel.
- Managed inventory of office supplies and placed orders when needed.
- Organized and scheduled meetings and appointments for management.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Coordinated travel arrangements for staff, ensuring timely and cost-effective bookings.
- Facilitated internal communication by distributing memos and announcements.
- Monitored office expenses and submitted purchase requests.
- Managed inventory of office supplies and ordered necessary items to maintain optimal stock levels.
- Copied, sorted and filed records of office activities and business transactions.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Completed and mailed contracts, invoices or checks.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Delivered important messages to staff members throughout the day.
Sales Consultant
Sanlam Head Office (Direct Call Centre)
Cape Town
01.2011 - 10.2011
- Provided expert product knowledge to clients over the phone.
- Assisted customers in selecting appropriate insurance products and services.
- Managed customer inquiries and resolved issues efficiently and professionally.
- Documented customer interactions accurately in the CRM system.
- Educated clients about policy features and benefits effectively.
- Collaborated with team members to enhance service delivery strategies.
- Conducted follow-up calls to ensure customer satisfaction and retention.
- Participated in training sessions to improve sales techniques and product knowledge.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Cultivated strong client relationships, resulting in increased sales revenue.
- Achieved revenue growth through effective upselling and closing of sales, aligning product benefits with client needs.
- Analyzed customer needs and preferences to recommend appropriate products.
- Performed cold calls to prospective customers to introduce company offerings.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Enhanced client satisfaction ratings by proactively resolving issues and addressing questions or concerns.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Generated daily reports on sales activities for management review.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Maintained accurate records of all sales activities in the CRM system.
- Developed key customer relationships to increase sales.
- Addressed customer questions and concerns regarding products and services.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Part Time Sales Consultant
Foschini Group
Cape Town
2009 - 2010
- Assisted customers in selecting products and making informed purchasing decisions.
- Collaborated with team members to create an engaging shopping environment.
- Processed transactions accurately using point-of-sale systems.
- Conducted inventory checks to ensure product availability on the sales floor.
- Analyzed customer needs and identified solutions to meet their requirements.
- Analyzed customer needs and preferences to recommend appropriate products.
- Upsold products and closed sales to increase revenue by aligning offerings with customer needs.
- Participated in regular training sessions on new products, services, and industry trends.
- Acquired new customer accounts through effective cold calling and delivering exceptional service.
- Worked with marketing team to create promotional materials that enhanced campaign visibility.
- Addressed customer questions and concerns regarding products and services.
- Negotiated deals and handled complaints or objections.
Promoter
Henry, Taylor & Reis
Cape Town
2005 - 2008
- Engaged customers through product demonstrations and interactive promotions.
- Educated customers about product benefits and features during promotions.
- Demonstrated products, highlighting features to address prospects' needs.
- Created welcoming environment that encouraged customers to sample products and increased customer interactions.
- Assisted in organizing promotional events that attracted potential clients and improved brand awareness.
- Developed promotional materials, including flyers and brochures, to increase brand awareness.
- Developed promotional materials that increased brand visibility and engagement.
- Collaborated with team members to strategize effective marketing campaigns.
- Managed inventory for promotional materials and ensured timely replenishment.
- Monitored competitor activities to identify trends and opportunities in the market.
- Gathered customer information through surveys and questionnaires to inform product development efforts.
- Provided feedback to clients on the effectiveness of their marketing campaigns.
- Established and enforced sales goals to boost team success.
- Offered coupons and other incentives to increase sales.
- Worked independently with minimal supervision, taking ownership for assignments.
- Arranged product installation appointments once customers had signed up and provided method of payment.
- Complied with company script requirements to produce consistent results.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
Education
National Diploma - Marketing
Cape Peninsula University of Technology
Cape Town01-2018
National Diploma - Financial Accounting
College of Cape Town
Cape Town01-2008
High School Diploma -
Parow High
Cape Town01-2005
Skills
- Customer engagement
- Sales strategies
- Product analysis
- Market research
- Sales forecasting
- Inventory management
- Operational enhancement
- Process optimization
- Business intelligence
- Team collaboration
- Event coordination
- Communication effectiveness
- Interpersonal communication
- Communication excellence
- Business intelligence
Languages
English
Native
Native
Afrikaans
Proficient (C2)
C2
Timeline
Administrator
Spur Franchise
02.2016 - 09.2016
Store Manager
Liquor City
10.2015 - 01.2016
Temp Centre Manager
Eris Property Group
07.2015 - 08.2015
Office Assistant
Eris Property Group
11.2011 - 03.2014
Sales Consultant
Sanlam Head Office (Direct Call Centre)
01.2011 - 10.2011
On-consumption Specialist
Heineken Beverages
2024 - Current
Sales Represntative
Heineken
2022 - 2023
Temp Admin Clerk
Distell
2021 - 2022
Manager
MIB
2016 - 2020
Part Time Sales Consultant
Foschini Group
2009 - 2010
Promoter
Henry, Taylor & Reis
2005 - 2008
National Diploma - Marketing
Cape Peninsula University of Technology
National Diploma - Financial Accounting
College of Cape Town
High School Diploma -
Parow High