Chad Frenchman

As a Sales Specialist at UtilitySave, I am instrumental in driving sales success by consistently exceeding Key Performance Indicator (KPI) targets. My primary responsibility revolves around contacting UK business owners to discuss the benefits of commercial contracts for electric and gas supply. Utilizing a combination of inbound and outbound cold calls, I employ sophisticated sales techniques to effectively close deals.

Key Responsibilities and Achievements:

• Sales Strategy Implementation: Execute comprehensive sales strategies to engage potential clients and navigate objections effectively.
• Client Relationship Management: Utilize CRM systems to manage leads and ensure seamless communication throughout the sales process.
• Objection Handling: Employ proven objection handling techniques to address client concerns and objections, ultimately securing agreements.
• Closing Techniques: Apply a range of closing techniques to successfully obtain banking details and secure client commitment to contracts.
• Client-Centric Approach: Prioritize understanding and meeting the unique needs of each client at every stage of the sales journey.
• Consistent Performance: Maintain a track record of consistently closing deals and exceeding sales targets, contributing significantly to overall sales success.

Through my proactive approach, strong sales acumen, and dedication to client satisfaction, I play a pivotal role in driving revenue growth and achieving organizational objectives.

As a Lead Generation and Sales Coordinator at Attooh, I played a pivotal role in driving business growth and facilitating client acquisition. Key responsibilities included:

• Lead Generation: Proactively sourced and qualified leads to identify potential clients interested in Discovery products, utilizing a combination of research and outreach strategies.
• Appointment Setting: Facilitated appointments between the Branch Director, Discovery Financial Advisor, and prospective clients, ensuring seamless coordination and effective use of time.
• Product Sales: Leveraged persuasive communication skills to sell Discovery products over the phone, effectively articulating product features and benefits to potential clients.
• Client Education: Provided comprehensive explanations of Discovery products to new business clients, addressing inquiries and ensuring a thorough understanding of offerings.
• Diary Management: Efficiently managed the diary of advisors, optimizing scheduling to maximize productivity and client engagement.
• Policy Acquisition: Facilitated the acquisition of client policies, ensuring accuracy and compliance with regulatory requirements.

Through meticulous lead generation, strategic appointment setting, and adept sales techniques, I contributed to the overall success of the sales team while maintaining a focus on client satisfaction and retention.

As a Electric and Gas Broker at CX- International, I distinguished myself as the top-performing salesperson, consistently exceeding targets and driving revenue growth within the UK electricity market. Key responsibilities included:

• Sales Excellence: Achieved the prestigious distinction of being the company's top salesperson through a combination of exceptional sales acumen, dedication, and results-driven approach.
• Staff Training and Development: Regularly conducted training sessions and provided mentorship to colleagues, empowering them with the skills and knowledge needed to enhance their sales performance and excel in their roles.
• Market Penetration: Proactively identified and targeted UK businesses seeking electricity supply contracts, utilizing market research and prospecting techniques to expand the company's client base.
• Consultative Selling: Engaged potential clients in consultative sales conversations, leveraging in-depth knowledge of electricity contracts to address client needs and tailor solutions accordingly.
• Contract Negotiation: Conducted negotiations with prospective clients to secure favorable contract terms, balancing the company's interests with client requirements to achieve mutually beneficial agreements.
• Sales Presentations: Delivered compelling sales presentations to prospective clients, effectively showcasing the value proposition of the company's electricity contracts and persuading clients to choose our services.
• Customer Relationship Management: Cultivated strong relationships with clients throughout the sales process, providing ongoing support and assistance to ensure customer satisfaction and retention.
• Sales Performance Tracking: Monitored and analyzed sales performance metrics to assess progress towards targets, identifying areas for improvement and implementing strategies to optimize sales outcomes.
• Compliance: Adhered to regulatory requirements and industry standards in all sales activities, maintaining a high level of integrity and professionalism in dealings with clients and stakeholders.

Through proactive sales efforts, strategic negotiation skills, and a commitment to excellence, I consistently delivered outstanding results, contributing to the company's success and reputation as a leader in the UK electricity market.

Distinguished as the top-performing salesperson, consistently exceeding targets and driving revenue growth within the UK electricity market. Proven ability to lead and train colleagues, resulting in improved team performance. Promoted to Team Leader at CX International before position was made redundant due to COVID-19, forcing me to return to my previous position as a sales broker.

Managed team targets and attendance, including handling leave applications and return-to-work procedures. Facilitated daily workshops and presentations to review performance and ensure alignment with targets. Conducted quality checks on calls and ensured compliance with regulations by submitting reports. Provided live sales coaching and training, monitored KPIs, and compiled end-of-day reports for clients. Coordinated campaigns based on data availability, resolved conflicts with customers, and supported staff with administration tasks. Communicated with clients regarding sales risks and changes in the market, and compiled weekly presentations to drive sales and minimize risk. Regularly met with clients to discuss potential market changes and implemented strategies for team improvement.

As a Sales Agent, I proactively engaged clients via telephone to increase sales revenues, effectively selling the casino product through inbound and outbound calls. I communicated the benefits of the casino and navigated changes with finesse, consistently capturing sales and meticulously documenting customer interactions. Within just two months, I ascended to the position of the company's top salesperson, a testament to my exceptional performance. Despite being part of a 15-person team, I individually accounted for an impressive 45% of our total sales, showcasing my ability to drive results and exceed expectations. I regularly shattered records for the number of deals completed in a month, highlighting my dedication and prowess in sales.

As a Flight Booking Specialist, I expertly handled inbound calls for flight bookings, ensuring seamless customer experiences from start to finish. My responsibilities included capturing accurate data for flights, assisting with account queries, booking additional luggage or connecting flights, and managing cancellations and ticket amendments with efficiency and precision.

Notably, I excelled in building strong relationships with customers, fostering trust and loyalty that resulted in increased repeat business. Through personalized interactions and exceptional service, I played a key role in boosting the brand's reputation and solidifying its position in the market.